2019 FORD ESCAPE Complaints

The front section of the panoramic sun roof exploded, for no apparent reason. There was a loud booming sound and glass came raining down everywhere. I was startled and swerved but stayed on the road and did not crash. Broken glass covered me, the front and rear seats, floor, center console etc. Most glass was crumble size but there were fine smaller pieces too. I tried to close the cloth roof but it wouldn't close all the way and glass continued to fall and blow around. There were no trucks around me, few cars, no flying objects, no hot/cold issues, no big bumps in the road; no reason that I saw for this to happen and no warning. The dealership was not interested and Ford company said I was out of warranty so they would not do anything for me. No one has inspected the car yet, but it is currently sitting in my garage if anyone wants to.

For the past few months I have been noticing a hot coolant smell from outside the vehicle. After investigating, I noticed the coolant level was low and there was residue on the valve cover. Afterwards, I refilled the coolant reservoir and continued driving for another week to make sure the coolant was leaking. Afterwards, I inspected the vehicle further to check for any external leaks and could not find any, but my reservoir was much lower when I check again. I then made an appointment with the dealership to see if they could find anything. They kept my vehicle for a day to run a pressure test, but oddly enough it passed the pressure test and they could not find any leaks. I only have 3000 miles left before the warranty expires and the service manager told me it would be fine to drive on our trip that we were getting ready to take. I did not take it on the trip because I was worried something catastrophic to the engine would happen. The dealership did not fix my problem at all. They just said it would be fine. I have to add about 1 quart of coolant every week to two weeks, which is definitely not “fine”. Ford has a service bulletin for my engine and they need replaced! They are intentionally trying to get away with not fixing the engine while it is still under warranty. There is even a class action lawsuit with this as well, as people are being scammed into paying for a whole new engine when it should have been paid for by Ford Mo Co. To add to this, mutiple vehicles were there for the same issue as mine, including new Broncos. There needs to be a recall in place!

The contact owns a 2019 Ford Escape. The contact received notification of the NHTSA Campaign Number: 22V413000 (Power Train). The local dealer was notified of the recall notification and confirmed that parts were not yet available. The contact was informed to wait on the second notice on when parts would be available. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into the intended gear. The transmission warning light was illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to contact the warranty department. The failure mileage was approximately 64,500.

The contact owns a 2019 Ford Escape. The contact stated that the rear driver’s side interior door panel separated from the door frame, making it very difficult to open and close the door. The vehicle was taken to the local dealer who diagnosed that the clamps used to secure the interior panel had failed and the door panel needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.

The driver's side rear door panel gets caught on the door frame and will only open a couple of inches unless force is used. The car has never been in an accident, and nothing has ever been shoved or forced against the door to cause this. There are MANY reports online of similar issues with the Escape (https://www.cargurus.com/Cars/Discussion-t66217_ds936400, https://www.youtube.com/watch?v=TaP7DcfkJ9g, https://community.cartalk.com/t/ford-escape-door-trim-clips/179063, among others). This is a safety issue because if someone needs to enter or exit the back seat quickly, it is difficult or would be impossible if the person was physically injured or had a physical disability that limited their upper-body strength. The problem has been confirmed by a Ford dealer. I am not sure to what extent they "inspected" it. There was no warning or any other symptoms prior to the failure.

Vehicle has 32K miles on it and both low beam headlight bulbs failed at the exact same time. My daughter had just left her house and as soon as she got away from street lights she realized this. The odd part is that the in-dash indicators showed everything working normally with NO FAULTS, so we assumed it was an electrical issue. We got it to a Ford dealer (she has an extended warranty), and they "fixed a connection that had corroded, causing both bulbs to fail." NOT covered under warranty, $250 to replace two bulbs and clean sockets. There are numerous Ford forums with the same complaints. Just felt that you folks should be made aware...

The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that while attempting to accelerate to merge onto a highway at approximately 45 MPH, the vehicle began to lose forward momentum. The contact stated that he pulled over and turned the vehicle off; however, when he restarted the vehicle and shifted into drive(D), the vehicle would not move forward. The engine revved while attempting to shift back into park(P). The contact stated that he had to turn the vehicle on and off numerous times until he was able to move forward. The contact drove the vehicle to a dealer; however, the vehicle was not yet diagnosed or repaired. The vehicle had been at the dealer for over two months. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 8,000. Parts distribution disconnect.

Car has been acting up and making noises. (Engine rattles). Was driving and made a turn as I was speeding up, my car revved and then started sputtering like it was going to die. Was a 1/2 mile from home. Made it home and restarted car, it sounds like it is missing something and engine is still rattling super loud. Have 68000 miles on car, engine was replaced due to previous recall of coolant leaking into engine at 27000.

The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The dealer was contacted, and an appointment was scheduled. The manufacturer was not made aware of the issue. The contact stated while driving at an undisclosed speed, she heard a loud noise under the hood of the vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 2,300. Parts distribution disconnect.

The contact owns a 2019 Ford Escape. The contact stated that the vehicle shuddered while driving at various speeds without warning. The contact stated that the vehicle independently stopped while exiting the highway without warning. The vehicle was initially taken to the dealer where they were unable to diagnose the failure; however, after a second diagnostic test, the dealer was able to duplicate the failure. The contact was then given an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 92,000.