2012 FORD ESCAPE Complaints

4/29/15 FORD VIOLATED THEIR NEW CAR WARRANTY COVERAGE, BY REFUSING TO REPAIR, THE DEFECTIVE COMPONENTS FILED IN COMPLAINT 10713581 . THE VEHICLE HAS BEEN HELD HOSTAGE AT INVER GROVE FORD, AGREED TO REPAIR ALL ITEMS IN THE AFOREMENTIONED COMPLAINT #10713581 . AS A DISABLED VETERAN, WITH A SICK SERVICE DOG, I HAVE NO ACCESS OR ABILITY TO DRIVE AN UNSAFE VEHICLE. *TR

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEASE NOTE, THE VEHICLE HAS ONLY BEEN SERVICED AT AUTHORIZED FORD DEALERSHIP'S, AND CURRENT IN SERVICE RECORDS. REAR VIEW CAMERA, (WORKS INTERMITTENTLY) WITH BLACK SQUIGGLY LINES WHEN VEHICLE IS IN REVERSE. STILL UNDER WARRANTY. THE MOON ROOF HAS LEAKED AND 3 ATTEMPTED REPAIRS WERE MADE WITHIN MONTHS OF ORIGINAL PURCHASE. THE LEAK CAUSED STAINS TO THE INTERIOR ROOF. THE MOONROOF HAS NEVER SEEDED PROPERLY AND IS UNDER WARRANTY. THE ELECTRICAL DRIVER COCKPIT IS UNSTABLE AND WORKS WITH PERIODIC SHORTAGES. A FORD AUTHORIZED/FORD PART, REMOTE STARTER INSTALLED, INTERIOR ROOF COVER DOES NOT FIX PROPERLY, WAS DAMAGED WITH AT TIME OF THE FORD PART BEING INSTALLED AT A FORD DEALERSHIP. THEY TORE THE FRONT HOOD, REPLACED IT WITH A NON FITTING ROOF INTERIOR COVER. *TR

THIS IS THE 2ND TIME THIS HAS HAPPENED. THIS TIME I WAS ATTEMPTING TO MAKE A U-TURN IN A LOADING DOCK ON A BUSY STREET, AND WAS GOING FORWARD, TO PUT THE CAR INTO REVERSE TO BACK UP A LITTLE BIT AND THE CAR SHUT OFF. AGAIN THERE WERE NO WARNINGS ON THE DASHBOARD, NO SOUNDS AND NO LIGHTS. THIS TIME THERE WERE CARS COMING TOWARD ME HONKING AT ME, AND ONE IN THE LOADING DOCK TRYING TO BACK UP HONKING AT ME. I STARTED IT BACK UP AND BACKED UP TO CONTINUE WHERE I WAS GOING. THIS IS VERY UNSAFE. I TOOK THE CAR TO MY FORD DEALERSHIP WHERE THEY TESTED THE THROTTLE BODY AND SAID THAT WASN'T THE PROBLEM. THEY ALSO SAID THEY COULDN'T FIND ANYTHING WRONG. WHAT AM I SUPPOSED TO DO IF THIS CUTS OFF IN THE MIDDLE OF A BUSY INTERSECTION? SOMEONE NEEDS TO FIX THIS!!! *TR

I WAS GETTING READY TO BACK INTO A MY PARKING SPACE, SO I HAD JUST PULLED INTO THE PARKING LOT (GOING FORWARD) AND CAME TO ALMOST A STOP SO I COULD PUT IT INTO REVERSE AND MY CAR SUDDENLY SHUT OFF. THERE WERE NO WARNING LIGHTS ON THE DASHBOARD, NO SOUNDS, NOTHING. BECAUSE IT HAD NEVER DONE THIS BEFORE AND I HAD THE CAR FOR ALMOST 2 YEARS, I THOUGHT I HAD DONE SOMETHING TO CAUSE IT. I STARTED IT BACK UP AND PUT IT INTO REVERSE TO BACK INTO THE PARKING SPOT. IT STARTED JUST FINE. *TR

MY DAUGHTER WAS DRIVING BACK TO SCHOOL (7 HOURS) WHEN SHE WOULD GO TO ACCELERATE, NOTHING WOULD HAPPEN. SHE WOULD HAVE TO TRY TO MOVE OVER TO THE RIGHT LANE AND THEN GET TO THE SHOULDER. SHE WOULD TURN HER CAR OFF AND THEN ON AND IT WOULD LET HER ACCELERATE AGAIN. SHE CALLED ME WHEN IT DID THIS A SECOND TIME. I DID SOME RESEARCH AND FIGURED OUT IT WAS THE THROTTLE BODY. I CALLED AAA AND HAD HER TOWED FOR TWO HOURS BECAUSE I DID NOT WANT HER DRIVING FOR FEAR SHE WOULD LOSE CONTROL AND HURT HERSELF AND OTHERS. SHE TOOK IT IN TO FORD AND THEY CONFIRMED AFTER THE DIAGNOSTIC THAT IT WAS THE THROTTLE BODY. SHE WAS NOT LETTING ANY WORK BE DONE UNTIL SHE KNEW WHAT IT WAS. SHE WAS THEN TOLD THAT IT WAS A RECALL AND FREE WHICH IS WHY SHE ALLOWED THE WORK TO BE DONE. NOW THEY ARE SAYING THAT THEY CAME BACK AND SAID THAT IT IS COVERED UNDER EXTENDED WARRANTY AND THAT SHE HAS TO PAY FOR IT. HOW IS IT THAT SHE HAS TO PAY FOR IT? IT IS EITHER COVERED BY RECALL OR COVERED BY WARRANTY SO WHY DOES SHE PAY FOR IT? THIS IS A MAJOR MALFUNCTION WITH THESE VEHICLES AND IS CAUSING SERIOUS IF NOT FATAL HARM. *TR

6 STAINLESS STEEL LUG NUT COVERS WERE REMOVED BY DEALER DURING INSTALL OF 4 NEW TIRES. DEALER SAYS THIS IS A FORD ISSUE DUE TO DESIGN AND MILEAGE OF VEHICLE. I HAVE CHECKED YOUR DATABASE AND HAVE NOT SEEN ANY RECALLS ON THIS ISSUE. IS THIS A SAFETY CONCERN? THANKS *TR

I RECEIVED THE FOLLOWING FROM FORD BUT CAN NOT FIND IT IN YOUR DATABASE FOR MY VEHICLE. IS THERE A RECALL OR NOT FOR MY VEHICLE? VIN: [XXX] FSA TITLE: ELECTRONIC THROTTLE BODY EXTENDED COVERAGE FIELD SERVICE ACTION NUMBER: 13N03 A RECALL IS AN ACTION BY THE COMPANY TO REMEDY A SAFETY CONCERN RELATED TO A VEHICLE DEFECT OR REGULATORY REQUIREMENT. IT MAY REQUIRE THAT YOU RETURN YOUR VEHICLE TO THE DEALER FOR SERVICE. IF YOUR VEHICLE IS NOT AFFECTED, IT MAY BE BECAUSE IT WAS BUILT AT A DIFFERENT TIME OR USING A DIFFERENT PART THAN THE AFFECTED VEHICLES. BE ADVISED THAT THIS SYSTEM TRACKS SAFETY AND EMISSIONS RECALLS FOR WHICH VEHICLES ARE SUBJECT TO REPAIR IN THE UNITED STATES. THE INFORMATION PROVIDED IS SUBJECT TO CHANGE AND UPDATE. THERE MAY BE TEMPORARY DELAYS IN UPDATE OF INFORMATION ON THIS SITE DUE TO A NUMBER OF FACTORS. FOR THE LATEST INFORMATION REGARDING THE STATUS OF YOUR VEHICLE OR ANY RECALL PROGRAM OF FORD MOTOR COMPANY, PLEASE CONTACT YOUR LOCAL DEALERSHIP DIRECTLY OR THE CUSTOMER RELATIONSHIP CENTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT A PROXIMATELY 35 MPH, THE POWER STEERING BECAME DIFFICULT TO MANEUVER. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE STEERING CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,781.

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO RESTRAINTS CONTROL MODULE DEFECT RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED SINCE THE AIR BAG LIGHT WAS NO ON, THERE WAS NO PROBLEM WITH THE VEHICLE. THE CONSUMER REFERENCED RECALL 14V597000. *JB

SO FAR.. 3 TIMES NOW, I HAVE BEEN DRIVING AND MY CAR HAS STRONGLY SURGED FORWARD AND STALLED! I WAS ALMOST HIT TODAY WHILE TRYING TO PUT MY CAR IN NEUTRAL TO RE-START MY CAR. ONCE THE CAR WAS RE-STARTED IT CONTINUED TO SURGE FORWARD QUITE VIOLENTLY. THIS IS AN EPIC SAFETY HAZARD AND NEEDS TO BE RESOLVED/ADDRESSED ASAP!!! *TR