2012 FORD ESCAPE Complaints

The contact owns a 2012 Ford Escape. The contact stated while driving 5 MPH and tuning into a parking lot, the power steering became inoperable, and the steering wheel failed to turn. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 177,000.

The contact owns a 2012 Ford Escape. The contact stated while driving at approximately 25 MPH, the steering wheel was difficult to turn. The contact stated there was no warning light illuminated. The contact was able to steer the vehicle off the road. The contact stopped, turned off, and restarted the vehicle and the vehicle regained proper steering functionality. The contact had taken the vehicle to a local dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 112,000.

Power steering failed on my 2012 Ford Escape multiple times, without warning, or any indication light. To fix it required the car to be turned off and on again, which is difficult if you are actively driving. The steering failed while making both left and right hand turns, often at speeds <30mph. 2008-2011 Ford Escape models were recalled for this same issue - 2012 Escapes were never included in the recall however it seems to be the exact same issue. It was brought to the dealership once a year ago to inquire about this issue, but the issue could not be replicated. It was just again brought to the dealership after experiencing a loss of power steering 4 times in 4 days, and they replicated the issue and recorded diagnostic code B2278. It required replacing and reprogramming the steering shaft torque sensor (the exact same fix from the 2014 recall). The safety of this is concerning because Ford knows it is an issue based on the 2014 recall and the loss of power steering comes with no warning light, indication, or prediction. If this happens while driving, it absolutely increases risk of injury to the driver or others, along with increasing the risk of accidents.

While coming to a stop sign, as I took my foot off the gas pedal, it surged forward at a fast speed the gas pedal went to the floor. it took me through the intersection and beyond before I was able to stop the car. It was very scary just thinking if there were anyone crossing the street it could have been very bad. Now im afraid to even drive my car not knowing if it will happen again.I call the service and cannot get appt. for 2 weeks. and it will be at my expense.

2012 Ford Escape-while driving the red triangle brake indicator warning light comes on as well as the check brake system indicator light, it beeps and the car feels like it doesn't want to stop at times. This has intermittently been happening and the warning lights seem to reset once the car is turned off and restarted. I took the car in for service and had new tires and brakes put on. The light indicator and braking issue problem did not resolve. Intermittently, you press the brake and it comes to a partial stop then pushes out further and doesn't always stop as it should. On 5/9/2023, I was approaching a stop sign and experienced complete brake failure and was in an accident. Was going around 15-20 mph, the indicator lights came on, the car slowed and then the brake pedal went all the way to the floor and then the car would not stop. I called the mechanic that put the new brakes on and took the car in again for service, he suggested that I take it to another shop. I took the car to the suggested mechanic and they replaced the brakes, rotors, and brake lines. The indicator lights still kept coming on even on the way home from the mechanics shop. I drove right back and they could not find the issue/no codes. On 11/6/2023, while driving at approximately 20 mph, I experienced another complete braking failure. I was leaving the parking lot, suddenly the ABS warning and brake warning indicator light came on and the brakes did not work at all, the pedal went all the way to the floor. I managed to pull off the road and into a parking lot and pulled the emergency brake to stop the car. The second incident was 11/6/2023 and there was no crash, the vehicle was towed. Contacted Ford Dealership-stated there were no recalls on the vehicle. Can supply service records if needed.

The contact owns a 2012 Ford Escape. The contact stated while the vehicle was idling in the restaurant drive thru line, the vehicle shut off and failed to restart. The vehicle was towed to the local mechanic who determined that the battery cable had failed and needed to be replaced. The battery cables were replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 110,000.

The contact owns a 2012 Ford Escape. The contact stated that there was a hole in the sub frame cradle due to rust. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 88,000.

My grandmothers vehicle has had an intermittent loss of power steering while driving at slow speeds and is a serious safety concern, the safety recall I had found "14S05" is exactly what's goin on with her vehicle and it matches up exactly to the recall down to the assembly plant other than her vehicle was assembled a year after the recall, but yet these symptoms of this recall is exactly what she is having. She has brought it to multiple ford dealerships and they turn her away unless she pays them over $200? I would fix it as a consumer, but no lights come on or even point me in a proper direction of repairs. There's no warning lights or anything and the only way it can be repaired is by the dealer so how can my grandmother be liable for this if the car tells me nothing is wrong? I have found several accident reports concerning this exact situation with her vehicle, I genuinely fear for her safety. It's been a problem for over 6 months and she just got back to driving again after a surgery and her vehicle has this issue. It was addressed a while back and they claimed there was nothing wrong at a local dealership. I can't fix this vehicle of my grandmothers unless the computer is telling me there is something wrong..... I have had the issue happen myself several occasions just starting the vehicle in place with absolutely no power steering and no check engine light/codes. It's happening intermittently to my grandmother who only drives in the city under 40 mph. She claims it happens multiple times while driving and she has to pull over in the middle of the street to shut her vehicle off and then proceed to restart the vehicle and there's no issues, but then often comes back continuously throughout driving and yet there's no lights or anything. My grandma doesn't have hundreds to spend on diagnosis and the dealer isn't willing to address the safety concern without her spending money. She has kept all documents in case of accidents as she is in fear of one happening.

The contact owns a 2012 Ford Escape. The contact stated while driving 15 MPH, the contact made a right turn, and the vehicle lost power steering functionality and the steering wheel became firm. No warning light was illuminated. The vehicle was diagnosed by an independent mechanic, and it was determined that the steering torque sensor failed and needed to be replaced. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 68,000.

The contact owns a 2012 Ford Escape. The contact stated while driving at various speeds and turning the steering wheel to the right, the steering wheel was jerking abnormally. There was no warning light illuminated. The contact had taken the vehicle to several independent mechanics where it was discovered that the subframe connectors were defective and needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 173,000.