2020 FORD ESCAPE Complaints

The contact owns a 2020 Ford Escape. The contact stated that the gear shift knob was seized on several occasions. After waiting for hours, the gear shifter was able to operate as needed. There were no warning lights illuminated. The contact called the local dealer, and the contact was informed that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 50,000.

The shift selector locks in park when it gets hot. Several times the car has been disabled due to the shifter being locked in park. The car is in the driveway not allowing for our other car to reach the street. If we had an emergency we were without a car. In addition, no vechicle could get to our house. When the shifter is cooled down it will operate. Meaning that left over night or using some cooling device - like a plastic bag filled with ice water - applied directly can free the shifter up in an hour or so. This issue is mentioned frequently on the internet by other Ford Escape owners. In some cases they claim that Ford actually acknowledged the issue and had a dealer replace the shifter assembly at no cost to the owner. We do not feel safe with no access to transportation due to a disabled vehicle blocking our driveway.

The door has separated and will not close properly. I’m concerned the door could potentially open while in operation. My wife should not have to climb through the passenger side of the car to drive somewhere because the driver door has come apart.

Two notifications come up on the screen after vehicle is started. Front camera fault service required. Pre-collision assist not available. This started right after pre collision assist went off on 05/13/2024. There has been no inspection on the vehicle

Driver door will not close properly making popping sounds when closing driver window also does not roll down

The car was bought at matt blatt kia in July 2023 certified pre-owned with 164 safety inspection check. 2 weeks ago the check engine light came on and it was code p0420. Kia told me to call ford and they told me I have to pay for the diagnostics and the repair. The car was smoking under the hood and didn't drive safely. It's at a shop and was told the catalytic converter needs to be replaced and it's 2300. He said ford's responsible for it because there's issues and I just found out there's an active recall from BEFORE I bought the car that was never fixed which caused the issue now. Ford refuses to fix the car and I've had to pay for a car rental the past w weeks and my car payment. The cars sitting at the mechanic. Soon as the engine light came on, I tried to take it where I bought it they said I had to pay for it and ford said it's not covered and neither dealer had loaner cars for me

The front passenger side door hinge welds have failed, and the middle door hinge is loose, making the door very difficult to open or close, causing a safety problem if I had to exit the car in case of an emergency. This is due defective welds on the car door/hinge attach point. My safety is at risk due the defective welds. This just appeared with no warning one day ago. The car is available for inspection, and the problem is very obvious. The repair should be covered completely by Ford Motor Company. I have a service appointment with Heritage Ford of Modesto Ca, on [XXX], to assess the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was driving the car when it suddenly went dead with the following message on the screen: “Vehicle network communication error”. By chance I happened to be able to coast off the road otherwise i would have been stranded on a very busy road. The vehicle was towed to a Ford dealer where the problem was reproduced, the car has been at the dealer for 1 week now with no idea what the problem is. There was no warning prior to the error appearing and the vehicle completely stopping. Reviewing Ford forums there are at least two other instances of this happening. Do not have any repair information yet as it is not fixed and the solution is unknown at this time.

Driver door pops loudly opening and closing and one of the weld spots on the door closing plate is broken off inside the door. Also, the cover over the closing arm is broken and won’t stay in place. I have read others reporting door not properly closing because of these welds breaking down. The contact stated all of the welds have broken loose and the vehicle door won’t close properly.

The car battery keeps being drained by modules staying active, this has affected my car so far twice in a year. This poses a safety issue as the car can get stuck and is inoperative. Ford has 2 service bulletins to repair the issue to reprogram the ABS module and PCM, they are SSM 49574 and SSM 49990. However Ford will not cover these repairs under extended warranty and although the issue initially occurred while under the 3yr/30k warranty but they didn’t have the service bulletins out at that time. This needs to be listed as recall issue as many people on Ford forum have complained about this issue for 2020 Ford Escape hybrids