2020 FORD ESCAPE Complaints

The contact owns a 2020 Ford Escape. The contact stated that upon attempting to close the moon roof, the moon roof failed to close as intended. Eventually, the moonroof was able to close; however, the closing resulted in damage to the overheard liner. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 21,000.

Drivers side door weld problem that could cause drivers side door to come open. My drivers side front door makes a creaky sound when I open it. It seems the internal weld to the door has failed. During my research to determine, if this was a national concern, I read internet articles stating this appears to be a faulty spot weld in the Drivers' side door check arm. For me, this started on [XXX], 2024. I reported the issue, to my local Ford Dealerships auto repair department, Gary Crossley Ford, Kansas City, Missouri on Friday, [XXX]. It told me Ford had not notified it of a recall, nor has it provided repair instructions. I spoke to Jennifer in Houston, TX, at the Customer Support Line 1.800.392.3673 on Friday, [XXX]. She stated parts and repair instructions were available and she was placing an order for them while, we spoke. This turned out to be false information, given the above stated information and Gary Crossley's auto repair department confirming on [XXX], 2024, it did not have the parts, nor did it have Ford how to repair instructions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driver side door made a loud popping sound when opening or closing. Sound came from door hinge area. After only 7 opens, the popping sound turned into a crunching sound and the check arm spot welds broke free from the panel of the door.

Driver door welds broke / window will not roll down and brakes make noise/scrubbing when in reverse, have already took vehicle into local dealership...no warnings of said issues. Purchased vehicle in December of 2023....welds broke in February of 2024 and took vehicle in when first occurred., was told i would receive letter from Ford Motor Company when parts came available/ letter to bring it in. Still waiting on letter.... sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's door failed to open all the way, and the contact observed a popping sound coming from the door hinges. Additionally, the contact stated that the driver's side window failed to roll down more than an inch. The vehicle was taken to a dealer where it was diagnosed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.

Front door started making noises about 1 week ago.05/10/2024 Door is hard to close and it seem like it is not latched or closed properly. I don't let window down because its hard to get it closed. I took car to Ford Auto Body Shop, they stated door needed to be replaced , because of broken check arm reinforcement welds. Car is 3.6 years old and has 20,000 miles on it. Ford told me to wait for recall to be initated, or I could pay about $5000 to have door replaced. No warning sign before at all. I have extended warranty but it doesn't cover body.

Loud cracking noise in driver side door. Door does not close properly. Can not lower window.

The contact owns a 2020 Ford Escape. The contact stated that while trying to turn the inside vehicle lights, she accidently pushed the sunroof button. The sunroof cover broke. The vehicle was taken to the dealer, where it was diagnosed with the entire sunroof needing replacement. The vehicle was not repaired. The contact states that is a safety hazard because the vehicle gets extremely hot without the sunroof cover. The manufacturer was made aware of the failure and advised the contact to call the dealer. The failure mileage was approximately 34,500.

Door chuck broke and door would not fully open had to get repaired I went to my car mechanic as I would have had to pay because I am no longer under warranty

I was driving home and all error lights came on. When I got home, my ford app said transmission failure, awd failure, hill start failure and pre collision failure. All of these are necessary to not get in an accident. I called the ford dealer and brought the car in for diagnosis ($200). Ford called a few hours later and said the AWD module is bad and needs to be replaced ($1k).My ford only has 36k miles over 4 years and I’m the original owner. The vehicle has never been off road or abused in anyway. I see hundreds of people online complaining about this module going bad at such a short time. This should be a recall since ford knew about it with the 2020 vehicles but won’t replace with their 5year 60k mile power train warranty. It’s actually affecting my cars performance as I cannot use AWD and car runs sluggish.