2020 FORD ESCAPE Complaints

The contact owns a 2020 Ford Escape. The contact stated that coolant was leaking from the vehicle. The contact replaced the radiator cap; however, the failure recurred, and coolant was added. The contact stated that approximately 2 gallons of coolant was added. The vehicle was taken to the dealer where the cause of the failure was not found. The vehicle was not repaired. The contact discovered Technical Service Bulletin: 22-2229, however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.

The welded part in the door broke. Door quit staying open, would shut on your leg. Horrible noise before it broke completely. Window would not roll down after the weld broke. Front driver side door.

A popping noise has been happening on opening the front doors. Yesterday the passenger door became difficult to close.

Driver side door hinge is broken and it had to be replaced at a cost to me. Also the passenger side is doing the exact same thing as the driver side. Safety is at risk because doors will not close properly. Vehicle was taken back to dealership when it the driver side hinge malfunctioned and passenger side door was inspected by a body shop. There was not any warning signs that the hinge was broken on either door.

The driver side of door just started being hard to open, makes loud noise like the hinges are catching…. Along with that the day after that began, the window won’t go down. This was in March.a- since then the passenger door behind the driver won’t unlock and since yesterday, May 10th, I CAN’T LOCK MY CAR!!!!! Whatever is going on with the door is having a domino effect of other functions!!!!

- My vehicle is affected by the "Broken Spot Welds In The Left Front Door At The Check Arm Attachment Points In The Door Assembly" issue. The damage in the door is becoming more significant with the normal use of the door, to the point that the cracks on the door are now visible and they are also evolving towards becoming holes. - The reference of Special Message Service (SSM) describing this issue and its resolution is: SSM 50150. - According to the ODI Resume from the NHTSA, dated 01/24/2024: "... Ford has provided details on a one-time-repair customer satisfaction (23B56), stating that they will provide customers with a letter, currently targeted for March 2024, to bring the vehicle to a Ford dealership for a proactive repair...". - Today, 05/09/2024, the Ford dealer in our city rejected to provide any service or repairs for this issue, arguing that they have not received instructions from Ford. - The Ford dealer shared with us a communication from the "Chief Engineer Recall and CIDR Service Engineering Operations Ford Customer Service Division", dated 02/22/2024 notifying that "... A complete Dealer Bulletin will be provided to dealers by the end of the 2nd quarter, 2024, to support this customer satisfaction program...". - The damage to the door gets more significant every day and, despite the existence of the Customer Satisfaction Program 23B56, our only option at the moment seems to be taking the car to an independent car body shop and to pay for this ourselves. - We were told that Ford may reimburse us in the future, however, there are no details at all about the requirements to qualify for a refund, so we have no certainty that we would get our money back.

Ford C.S.P. #23B56. The three spot welds on the drivers side door check arm broke out. We have problems opening and closing the door as the check arm sometimes gets stuck inside the panel.

Drivers door is popping. The arm attachment in the door is broken. I am told this is a known issue with the 2020 Ford Escapes. This will be costly to fix and should be recalled. If the door does not close properly, there is risk it may open when I am driving.

The contact owns a 2020 Ford Escape. The contact stated that while driving at approximately 45 MPH, the braking system abruptly stopped working properly. The contact stated that the brake pedal was abnormally stiff. There was no warning light illuminated. The contact was able to drive a short distance to an independent mechanic. The contact stated that the independent mechanic inspected the vehicle and diagnosed the vehicle and determined that the power brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,200.

Front driver door spot welds failed for the restrictor arm. Ability to open drivers door and window affected.