2020 FORD ESCAPE Complaints

Left broken spot weld on Driver's side door. Without accident, the driver's side window stopped working and the driver's door no longer has any traction once opened. This happened spontaneously without any warning or other symptoms. This first appeared [XXX]. Once the door is opened, it flies open nearly hitting other cars or people that are nearby if I'm not holding on firmly, and the window does not roll down. I brought this to Superior Ford Collision [XXX] and they confirmed it was a broken spot weld. I contacted Ford and this was no longer under warranty so they will not offer any assistance in replacing the door. I was quoted at $5000-$6000 for a new door by Lucas Stauffacher at Superior Ford Collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to hesitate and jerk. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission, requiring the transmission to be replaced. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 118,000. The VIN was not available.

The contact owns a 2020 Ford Escape. The contact stated that while his wife was utilizing the shifter knob, she cut her hand on the chrome shifting knob. The chrome edge was very sharp. There were no warning lights illuminated. The contact's spouse did not seek medical attention. The vehicle was taken to the local dealer, where it was diagnosed that the chrome knob needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 19,000.

Front driver door has a loud pop when opening and not opening and closing correctly. Per body shop appears to be a defect with the door's check arm which from our research is a known issue by Ford but no recalls have been issued.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side front door was making an abnormally loud squeaking noise. The door was difficult to close. The driver had to jiggle the door for the door to close completely. The driver's side front window was also difficult to roll down. The vehicle was taken to the local dealer, where it was diagnosed that the door hinge weld needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 65,667.

The left-hand side on the door all automatically just stopped working properly. It makes a popping cracking noise when you open the door all the way. The car is a 2020 it is under 40,000 miles. The window does not roll down all the way due this malfunction. It’s been going on for a while and the car dealership says that i am responsible for paying for it even though it’s a defect. It should be under warranty from Ford. It’s a mechanical issue. The door should open and close properly if I have never been in an accident. I have had many problems with this car since i bought it brand new such as getting new brakes at 1000 miles (they claim because the car was sitting there), a new reservoir because of the windshield wiper fluid was leaking, my headlamp needed to be fixed amongst other things. I feel like this car was a lemon that was sold to me.

The contact owns a 2020 Ford Escape. The contact stated that when the driver’s side door was opened, there was a loud popping sound coming from the hinges. Additionally, when the driver’s door was ajar, the window would roll up and down as designed; however, when the door was closed, the window failed to operate as intended. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the door, door hinge, and window regulator needed to be replaced. The contact stated that only the window regulator needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 85,125.

The drivers side door made a popping and cracking sound like the hinge broke off when I went to open it, it sounds like the door is going to fall off,the car has 37000 miles on it bought it from a certified ford dealer in watertown, NY and less than 90 days later it is broke. The drivers window will not go down and the arm bracket/ hinge is broke . I took the car to the ford dealer where I purchased it less then 90 days ago and bought and extended warranty was told that it does not cover the door. Now the door is still broke and window cant be used. This is the first Ford I have purchased I should have stuck with Nissan. very unhappy especially since I bought an extended 5 year warranty.

I bought the car from Davidson Ford dealer in watertown, Ny on [XXX] less then 3 months later the drivers side door bracket has broke/ snapped and now the window cannot be rolled down. It sounds like the door is going to fall off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The driver's side door hinge has broken. I can't open the door wide or it won't shut. The gentleman at the dealership said it may need welding. Whatever has happened is affecting the operation of that door's window as well. I have read that there have been complaints/concerns of this from others yet no recall has been considered.