2020 FORD ESCAPE Complaints

I opened door and it made a loud pop and I took it to a dealership and was told it was a Ford issue and the door needed to be replaced but that their wasn’t a recall so I’m just stuck with a door that is very hard and loud to open.

My car had been having no issues and working as expected. I left to depart for my destination and my driver's door made a terrible grinding noise and didn't open smoothly. There was resistance. I am able to drive the vehicle without issue, but I cannot open the driver's door all the way. My local Ford Dealership won't repair the door, citing that I need to wait for the recall from Ford. I'd like to have a fully functional door on the vehicle I purchased.

- The check arm attachment point in the door assembly on the driver's side door. The spot welds holding the attachment to the door have broken. It is available for inspection at request. - It's a safety issue because the door no longer is able to catch itself presenting the possibility of the door being "ripped" from our hand if the wind would catch it potentially causing harm. Also, it's unknown whether the door will eventually be unable to latch presenting an even bigger problem if the door would open while traveling. - The local dealership is fully aware of the issue at hand reassuring me that this is indeed an issue. There is even a Technical Service Bulletin (TSB) - SSM 50150 issued displaying the issue at hand. - The "fix" the dealership collision center has told me is a complete door replacement with a cost of $3,000 or more.

Weld came undone. Driver door does not work properly. Window does not roll down

Drivers side door inner shell became unwelded. Ford released a TSB technical service bulletin about it, but refuses to call it a recall. Out of pocket $1500

Problems with the driver side door. Purchased car brand new. Currently has 25k miles (roughly). My 3-36k mile warranty ended 10/23. My door is making creaking snapping popping noises and the window Won't go down. I'm concerned the door won't open or worse snap and fall off while driving. I feel I have to hold the door while driving which is not safe. . I have to drive this car for work, I work in the field and need the car to go from location to location throughout the day. . I took it to the dealer garage. The conversation went along the lines, the door arm welds are bad and the garage mentioned they had 5 cars recently with the same problem. They said it was covered and then the door would have to be replaced. They (service dept) sent it over to the body shop stating it was too long of a job for service dept to do. I waited 2 weeks and went down to check on status. The body shop said it wasn't covered and it would be $2400 to replace the door. Contacted Ford about the letter that's supposedly to come out to owners with this problem 2020 escape and they know nothing about it. I reached out to another dealer in the area and they are very aware of problem with the escape door but they know nothing about Fords customer satisfaction program regarding the door. Very concerned the car door is unsafe.

The driver side front door welds have broken on the door closer. The window now operates sporadacially and the door does not always properly latch. The door has opened to the first catch at times. The dealer tells me that the cost will be $4200 to fix. The whole door needs to be replaced.

The contact owns a 2020 Ford Escape Hybrid. The contact stated that while opening the front driver's side door, the door made an abnormal metallic sound. Additionally, the contact stated that the door failed to close as needed. The vehicle was taken to the dealer, where it was determined that the door check arm spot welds were fractured. The contact was provided an estimate for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.

Left front door check came unwelded from inside door panel causing door to not open and close properly. Left window would not work. Holes in door frame where hinges pulled out.

The driver front door check arm spot welds are breaking, making the door hard to open and close. The vehicle only has 56,000 miles.