2020 FORD ESCAPE Complaints

Drivers side door started to make a loud popping sound and the window stopped rolling down. Every time the drivers side door opens it flings wide open because there’s nothing to keep it in place. Took the car to the dealership it was purchased at and was told that the ford escape has that issue with a faulty weld on the check arm causing it to break completely off with no way to repair it.

The door just started to make a bad noise and the window will not go down now. The weld mounts on the door have come undone!

Hinge on driver's door broke. Door pops every time it opens. Window will not roll all the way down.

On the driver door, the door check welds have failed. Heard a grinding clunking sound and had my mechanic look at the car; he identified what had occurred. I have researched online and found instances where once this is broken the door might open without warning. Because of this I am very gentle in using the door, opening it just enough to get inside. I do not use the window. I had my dealer body shop look at the door and they advised this is a problem they have been seeing. Their repair estimate is about $750. That’s just to rivet the part in place. They advised that to replace the part is approximately $2500. The odd sound the door was making started gradually and became worse. I first noticed a couple of months ago. There were no warning lights or messages prior to failure.

Approximately a week ago we noticed a popping sound in our driver side door. You can see where the rivets have popped free from the sheet metal. This car is over its 3 year warranty by about one week. Yet, the dealer and Ford motor company do not want to do anything to replace our door. This is an issue that ford acknowledged as a problem on this specific car. But, no TSB or recall has been issued yet. Hopefully by leaving this message, the NHTSA will look into this concern. I don't need my wife driving this car with a door that is not safe. Thank you!

The driver door popped open at 70 MPH on the interstate. Pulled over and the door was jammed open about 12 inches. We could not get the door to close or get the window to go down. We had to get out the passenger side. We finally forced the door closed with two of us pushing on it. Now it won't open all the way and the window is stuck about 6 inches from closing. Extremely dangerous situation. The vehicle has 56.000 miles and we purchased it new. Now my wife refuses to ride in it. We are both [XXX] . It's unbelievable that the Ford Motor Company has not addressed this! My dealer is stating the repair could cost us as much as $2000 out of pocket, The NHTSA is our only hope.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Last week, I heard a popping noise when opening my driver side front door of my 2020 Ford Escape. I had the issue diagnosed by my local Ford dealership as broken spot welds on my door. Since then, the issue has progressed and my door no longer closes properly. It is a safety issue because my door is not closing properly and continuing to get worse. I do not feel comfortable driving until it is fixed. I was referred to a body shop by my local dealership for the issue and will have it repaired this week. The body shop confirmed the broken spot welds on my driver side front door.

The spot welds holding the door check on driver side have failed. The door does not open or close properly now we have had the vehicle for 3 months. The vehicle has 22000 miles on the Odometer.

Hello and thanks, for giving this your attention. 2 days ago, I heard a popping noise when I opened my drivers side door. There is now an issue opening and closing the door. The window also, will now not roll down. Upon, looking closer at the door frame, 3 factory tack welds have completely come loose.

Spot welds on drivers side front door attaching the check arm has broken loose causing a loud popping sounds and causing difficulty opening and closing the door. Ford is aware of the problem and refuses to fix it, even though they have been made aware of the issue by Ford through service bulletin numbers SSM 51553 and SSM 50150.