2020 FORD ESCAPE Complaints

The contact owns a 2020 Ford Escape. The contact stated that while attempting to reverse, the gear shifter was shifted into reverse(R), but the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the electronic selectable one-way clutch (SOWC), was replaced; however, the failure recurred. The vehicle was taken to a second dealer, Schicker Ford of St. Louis (3300 S Kingshighway Blvd, St. Louis, MO 63139) where the electronic selectable one-way clutch (SOWC) was replaced a second time; however, the failure persisted. The vehicle was taken back to the second dealer, where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,189.

The driver side front door is making a popping sound when opening and closing. Rusty Eck for says this is a known issue but are refusing to repair without us paying for it. I see that 346000 autos are potentially affected, why is there not a recall?

The problem appears to be related to defective spot welds at the check arm attachment point on left driver door. The window doesn't go down and the door doesn't shut all the way. Needs to be a recall ASAP before more accidents happen to everyday citizens!

Door stop check broke in cold weather. No wide swinging of door and no weight on door has occurred. Dealership is stating entire door needs to be replaced and paint matched. Charges are estimated between $2500-$3100.

The contact owns a 2020 Ford Escape. The contact stated while opening the driver’s side door, there was an abnormal cracking sound coming from the door. The failure persisted and the driver’s side door hinge sheared off. Upon investigation, the contact discovered that the front driver’s side door spot welds had failed. The dealer was notified of the failure but offered no assistance. The contact was referred to a body shop for assistance. The manufacturer was also notified of the failure and the contact was provided the same information as the dealer. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 55,000.

All 3 welds that hold the drivers front door check arm failed over the course of a day. When travelling with the car I observed some strange creaking/cracking sounds when opening or closing the door, and within a day I found that the door was difficult to close and latch. I looked at the hinges, and notices 3 holes where the welds were, and the check arm moving inside the door. The safety issue is its difficult/impossible to close and latch the door, and difficult to make sure the door is actually latched and stays latched. The door has opened while driving, and I'm not sure if this is due to not being able to close it all the way or of the loose check arm is breaking other parts inside the door. The power window no longer works because the loose check arm appears to be blocking it or has destroyed those components. The dealer inspected the issue, and claimed that they have seen many cars with the same defective door welds. They claimed the door would have to be replaced and repainted though this work hasn't been completed yet. According to the dealer though this is a safety issue and 100% a manufacturing defect that Ford is well aware of they are forcing customers to pay for the repairs. This has not been inspected by police or insurance since it is a manufacturing defect and not related to an accident. This has only been an issue for a day, but if an accident, injury or death results from the door flying open while driving I will contact the police, insurance, and get legal representation. No warning lamps or symptoms prior to failure. I opened and closed the door less than 5 times after the first odd noise to when all the door welds failed.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Shortly after purchasing my 2020 Ford Escape my driver side window stopped working. Soon after my door hinges began to fail. I took this to several dealerships who said that the hinge was sagging leading to the electric within my door to have weight on it. My car is available for inspection, I am concerned my door will stop opening or not close all the way at some point putting my safety at risk. Both independent dealerships that I took my car to said this was a common issue. No warning lamps or messages.

Spot welds on the door check arm bracket have broken on the driver's side front door. The arm is still attached to the pillar, but is no longer attached to the door itself. This is also preventing the window from rolling down fully.

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormally loud banging sound heard. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Action Number: PE23013 (Structure). The approximate failure mileage was 55,000.