2020 FORD ESCAPE Complaints

AWD Module failed, deactivated all traction control, all wheel drive, pre-collision alert, emergency breaking. Module failure is known issue to Ford

Problem with 2020 Ford escape door hinge. It happened about 1,000 miles after warranty ended. Repair shop took pictures and sent to Ford. Ford said it was out of warranty. Since then window will not go down and door is harder and harder to close and lock. 10/9/23 took to be serviced because check engine light would come on and off intermittently along with other messages. They found multiple codes for lost communication. They reprogrammed them. Ford also recommended to reprogram instrument panel. They told me because of door I may still get messages. I still get message about low windshield washer fluid. This is intermittently too. 1/22/24 took car to be inspected. They are concerned about the door. Got call they are trying to replace a part in door but having problems. Car is still at garage.

I am experiencing the piping sound on the drivers door arm as mention in the active investigation. I called the dealer and they want $4000 to put a whole new door on. The arm Barack also bust my window clips and now my drivers window will not go down as a result.

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to open or close as needed. The vehicle was taken to an independent mechanic where it was discovered that the spot weld inside the door was defective, and the door needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 33,420.

The driver's side door hinge/arm is broken. Sometimes the door cannot shut, sometimes it is very difficult to open. If this is the same issue as that reported by car and driver [XXX], then whoever drives the car could be at risk of the door coming open while the car is in motion. I took the car to my local Ford Dealer/Repair shop today. They said it isn't an issue they can handle: I have to take it to a body shop. I've taken it to 2 body shops. One believes the door must be replaced (for $3,900) and the other thinks he can fix it without replacing the door. The problem first started as a sound like plastic getting caught. Then it worsened (the weather here got worse as well-- down to -25). When the door was hard to open, I pushed it harder and then I started getting metal against metal noises. There were no warning lights on the dashboard at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Left front door hinge arm broke because of a failed weld. Dealer says it’s not covered and I have to pay for full door replacment.

We received an IMPORTANT SAFETY RECALL in June of last year (2023). The engine could fail, spewing oil with imminent fire danger. The "fix" was estimated to be available by October 2023. We have kept in contact with our Ford service manager, where we purchased the car & they still do not have any word about how to fix this or what parts to use. The last Ford recall for this car was a haphazard fix of drilling holes to let oil drain safely!? We are very concerned about driving our car with this possible break down & fire & this is our only vehicle. Please help us come to a satisfactory resolution for this safety problem. Safety Recall Notice 23S27/NHTSA Recall 23V380. Thank You!

The welding on the driver side door broke for no reason. Since that time it has sprung open for no reason and almost hit another vehicle. It has also slammed shut several times and hit my leg as I have attempted to exit the car.

Driver's side door hinge/weld problem. That Ford is aware of and not fixing free of charge! These vehicles are 2020-21! Mileage should not matter, because actually high mileage on a new car should show the door is NOT being used very often, rather there are long journeys in between each use. It is problem, they are aware of it, and they are leaving it up to the customer to repair the vehicles. Also, I was told by Ford Dealership it was safe to drive, and further investigating, some of the doors have come off while moving! It is so unfortunate that a large company would have the consumer pay for their faulty/poor work. Let's get this problem on the news.

Had Driver Front door welds broke on the inside of the door about one year ago and now the passenger front door has the same issue