2020 FORD ESCAPE Complaints

Numerous amounts of things come over the screen where the speed indicater is and have to do with power train but everything it says is messed up is working fine. The things coming up are very annoying with no way to keep them from coming up. There has been 2 fixes for software that I'm aware of but after calling several times they say there is NO FIX for the issue. It's been over a year now. Very disappointed with Ford as we have had the Ford brand for years but will buy something different next time.

NTHSA recall # 25V467 It has been a year since this recall was issued and still no remedy for fuel injection cracks that can leak fuel onto the engine. How much longer should I have to wait for a remedy?

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available.  The local dealer was contacted.  The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.  The manufacturer was not made aware of the issue. The contact had experienced a failure related to the recall. The failure mileage was approximately 130,000.

The Engine Longblock Assembly has failed. We have followed the "Customer Satisfaction Program 23N06" instructions from Ford since receipt of the letter from Ford dated July 2024. The coverage date was extended to 150,000 miles because Ford knew that the engine in this 2020 Ford Escape Titanium Hybrid was very likely to fail and die on the highway, and even possibly catch fire. Our Escape's engine light and wrench light came on at 150,222 miles on Sunday, May 31st, 12:10 PM one hour from home. It reduced to low power mode. We had to have it towed to Thomasville Ford where we purchased it and have had it serviced. It has been there every since. It is determined that it needs to have a long block. However, Ford is sticking to its 150K period and will not budge. The dealership drove it up to 150,566 Miles to prove it out. I have called Ford and pleaded twice to no avail. Ford knows this engine is defective and will not give any grace due to being a few miles over their limit. Help, please!

The central trim piece on 2020-2025 Ford Escapes with panoramic sunroofs is prone to falling off or catching in the sunshade mechanism, which often damages the shade's clips.

My car has following issues recently. 1. Tire pressure monitoring system failed for all four tires. 2. Electrical door lock systems failed. All these symptoms match the BCM recall for the model and year of my car. But my VIN is not included with the recall. I believe Ford did not include all impacted car in this recall.

when I was crossing the road to turn around in a U-turn style, the rear end of the car locked up and I slid across several lanes of traffic. This happened only one time but was terrifying! A few times since then, the emergency brake will apply on its own causing the back end to freeze up. it's VERY random.

when driving I was approaching a curve and lost all steering for several seconds. I could turn the wheel completely all the way around and there was no control. After about 8 seconds steering was available again. This was not caused by hydroplaning as the roads are dry. speed was about 30 mph.

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, there was smoke coming from the vehicle and an abnormally loud sound coming from the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed with fuel injector failure. The vehicle was subsequently towed to a dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the vehicle was taken to the dealer on several occasions; however, the parts were unavailable to perform the repair. The manufacturer was notified of the failure. The contact associated the failure with NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The approximate failure mileage was 90,000.

I am driving a car that can potentially catch on fire due to a fuel injector problem that they can't seem to fix. I have high anxiety about it.The parts for the recall have been on order for almost a year and I do not feel safe driving my vehicle. I have a five year loan to pay off and I do not want this vehicle. I will be contacting a lawyer also.