2020 FORD ESCAPE Complaints

This recall is very serious, I do not feel safe driving my car as it could explode and kill me, and or others. No eta on a serious recall, even though I am being forced to pay for repairs, and possibly cause more damage to my engine for this serious recall.

Door check bracket is popping/clicking as I close & open my drivers side door. Also the window can only roll down 25% of the way now because of the bracket failure

Heard a cracking or popping when opening or closing front driver side door. Took our 2020 Ford Escape to Authorized Ford Dealership for routine service. While the vehicle was at the dealership we were told that the front drivers door would not close shut. The technician managed to "jimmy rig" the door to get it to close. The door temporary closes but now the drivers window will not operate. Was instructed to take the vehicle to the dealership owner's body shop but due to the mileage on the vehicle it was not recovered under warranty. At the body shop we were asked if the car had been in an accident or if a strong wind had blown on the door. Neither applied. The car has not been in a single accident nor a strong wind pulled or pushed on the door. Was told that we would incur a cost of nearly $3,000, because the whole door would need to be replaced. Was told again that this was not covered by factory warranty. On the estimate from the body shop they listed "t-boned" as reason for damage. We reached out to our extended warranty and they wanted to talk to the body shop but the body shop refuses to work with the warranty company and only speak with our auto insurance. We are in the process of looking for another body shop that might reach out to the warranty company to see if there is any chance this is covered. We contacted Ford Motor Company Customer Service and was told that there is not a recall on the defect and there was nothing they could do. Research on the internet shows that this is not an isolated incident as it relates to the 2020 Ford Escape.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle through the driver's side door, the door made an abnormal popping sound while being opened. The contact stated that the passenger’s side front door also made the abnormal popping sound while being opened. The contact had taken the vehicle to a local dealer, where it was diagnosed the door welds were fracturing. The dealer determined that the driver's and front passenger’s doors needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 30,000.

This is 1 of 3 2020 - 2021 Ford Escapes that my company owns and is affected by this known issue with NHTSA and Ford Motor Company as it relates to Ford Technical Service Bulletin (TSB) SSM 50150. The spot welds at the check arm attachment points on the driver door have failed. This has lead to a horrible noise and feeling when opening and closing our door. Sometimes the door does not shut all the way making this a safety issue. The door is now hard to open and close. The window is also inoperable as it either won't roll down at all or, if it does roll down, it will now roll back up. This issue has been inspected by 2 dealerships and they are not allowing our PremiumCARE extended Warranty to cover this. We have had 10's of Escapes with 100,000+ miles and this has never been an issue. This has occurred in this 2020 Escape and 1 other 2020 Ford Escape and 1 other 2021 Ford Escape (I will file complaints separately for them so NHTSA understands this is a massive issue Ford needs to fix ASAP and reimburse any customers who have paid out of pocket to get this fixed). NHTSA needs to issue a recall immediately.

This is 1 of 3 2020 - 2021 Ford Escapes that my company owns and is affected by this known issue with NHTSA and Ford Motor Company as it relates to Ford Technical Service Bulletin (TSB) SSM 50150. The spot welds at the check arm attachment points on the driver door have failed. This has lead to a horrible noise and feeling when opening and closing our door. Sometimes the door does not shut all the way making this a safety issue. The door is now hard to open and close. The window is also inoperable as it either won't roll down at all or, if it does roll down, it will now roll back up. This issue has been inspected by 2 dealerships and they are not allowing our PremiumCARE extended Warranty to cover this. We have had 10's of Escapes with 100,000+ miles and this has never been an issue. This has occurred in this 2021 Escape and 2 of our other 2020 Ford Escapes (I will file complaints separately for them so NHTSA understands this is a massive issue Ford needs to fix ASAP and reimburse any customers who have paid out of pocket to get this fixed). NHTSA needs to issue a recall immediately.

Bought new, June 2021, both rear shocks leaking. Replaced with same type. Now 12/28/23 63,800 miles, both rear shocks leaking again. Can only replace with same part.

Yesterday when I opened my driver side door there was a grinding/popping noise. I looked on-line and saw that it is the door check defect on the 2020 and 2021 escapes that is an issue with the welding. I called the dealership today and they said because it is over the milage for the warranty that it will not be covered. Ford issued a Technical Service Bulletin TSB-SSM 50150 but there is not a recall and there are several class action lawsuits regarding the issues. I was told to file a report with your agency.

Car was parked on sloped driveway by dealer's service department driver. Car was shut off and in park, but parking brake was not on. The driver was out of the car taking pictures when it started to roll backwards down the driveway. The driver saw it happen and set the parking brake, It rolled approximately 18 inches and then stopped. I had thought that this had happened previously, but it was much more noticeable watching from outside the car. I contacted the dealer immediately and was told it was normal and to just pay attention to it. He did not suggest bringing it in for inspection. No warning lights or messages.