2020 FORD ESCAPE Complaints

Door hinge on drivers side makes a popping sound and is hard to close Also drivers side window won’t roll down Took the car to dealership and they are checking with Ford to see if the car is covered under the warranty

The contact owns a 2020 Ford Escape. The contact stated while opening and closing the front driver's side door, there was an abnormal popping sound coming from the door as if the door hinge was fracturing. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Action Number: PE23013 (Structure). The failure mileage was approximately 26,000.

The contact owns a 2020 Ford Escape. The contact stated while reversing and depressing the brake pedal, there was a very loud screeching sound coming from the rear wheels. The vehicle was taken to the local dealer who replaced the brake pads and rotors, but the failure continued to occur. The vehicle was recently taken back to the dealer for the failure and the contact was informed that the rear brake pins needed to be replaced; however, the brake pins were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 5.

The contact owns a 2020 Ford Escape Hybrid. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The driver's side door started making a strange squeaking noise a few months after I bought the vehicle. After about 3 months the door made a serious creaking noise and started to have issues closing. I inspected the door and found a hole in the metal where the weld spot is.

The AWD module (LX6Z 7P238 AANP MODULE) went out on my 2020 Ford Escape. One day when starting my car several warnings popped up on the screen. The warnings were “AWD off”, “Pre-collision assist not available”, “Service Advanced Trac”, “AWD fault service required”, “Up hill assist not available” “Traction control system fault or not available?” and the wrench on the dashboard lit up. After googling the issue I found other 2020 Escape owners with the same problem. They all had to have the AWD MODULE replaced. Ford even recalled a select few 2020 Escapes for this issue, even though many more are having the same issue with not many miles on them. Called Ford to get in for a diagnostic and informed them what warnings were flashing. They confirmed it was the AWD MODULE causing the issue and replaced it. The cost was $835.14. Since AWD and traction control were disabled it made the vehicle dangerous to drive in slippery conditions. With the uphill assist disabled, that also made it more dangerous. The safety feature, Pre-collision assist, being disabled put my family and others in danger. Since replacing the Module all the warnings have stopped and everything seems to be back to normal. Ford is aware of this issue and is not taking responsibility for installing faulty AWD modules.

The driver's side door makes a popping sound when you open and close the door. The car was not involved in any accident and the mechanic stated it was a door hinge weld issue

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made an abnormal popping sound. The contact determined that the front driver's side door spot welds had fractured. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 58,000.

A few weeks ago, the drivers side front door of our 2020 Ford Escape began to make a popping sound upon opening and closing. The issue has now progressed to the door being nearly impossible to open, and the window will not go up and down. The issue seems to be related to what is described in the NTHSA bulletin SSM 50150.

My driver side door starting making cracking sounds when opening and closing then would not close. Got the door to close finally and took to Ford. They said it was something to do with the welds on the door. They originally told me that I would have to pay to have it fixed. Because I purchased the extended warranty I was told it would be covered under that. They told me I would need a new door and that they were on backorder. 9 months later and multiple unreturned calls and I find out they never ordered my door. My door swings open as soon as it unlatches and window doesn't go down.