2000 FORD EXCURSION Complaints

DRIVING APPROX. 40 MPH, HEARD A POP AND SUDDENLY VEHICLE LOST ALL BUT MINIMAL POWER. PULLED OVER, OPENED HOOD AND NOTICED A SPARK PLUG DANGLING OUTSIDE THE CYLINDER HEAD. TOOK TO LOCAL FORD, SAID "OH, YES IT HAPPENS ALL THE TIME....BUT ITS NOT A RECALL." VEHICLE HAS 82K MILES, OFF WARRANTY, LAST SPARK PLUG CHANGE 9K MILES AGO. THEY WANTED 5K TO FIX IT. WENT TO ANOTHER FORD SERVICE, SAME STORY, SAME PRICE. CALLED LOCAL MECHANIC FRIEND, "OH YEAH HAPPENS ALL THE TIME WITH THAT VEHICLE. ALL YOU HAVE TO DO IS CAREFULLY TAP A SLIGHTLY LARGER HOLE AND INSERT APPROPRIATE SPARK PLUG ...$400." IF EVERYONE WHO REPAIRS THESE VEHICLES IS AWARE OF WHAT MUST BE A PRODUCTION DEFECT, WHY ARE THERE NOT MORE REPORTS AND A RECALL? HOW CAN I BEST IDENTIFY OTHERS SIMILARLY AFFECTED AND MAKE FORD, NHTSA OR OTHER APPROPRIATE AGENCIES AWARE OF THE PROBLEM? *NM

ON 3/24/06 WHILE DRIVING MY EXCURSION THE CRUISE CONTROL & SPEEDOMETER STOPPED WORKING , THE CHECK ENGINE AND ABS LIGHT CAME ON AND THE OVERDRIVE INDICATOR LIGHT STARTED FLASHING. ON 3/26/06 WHILE WATCHING TV WITH MY WIFE, A LOCAL OFF DUTY FIREFIGHTER STATED POUNDING ON MY FRONT DOOR, WHEN I OPENDED THE DOOR I NOTICED MY DREAM TRUCK IN FLAMES IN MY DRIVEWAY. THE TRUCK WAS A TOTAL LOSS, ALSO HAVE DAMAGE TO MY DECK, THE SIDING ON MY HOUSE AND THE WHEELS ON MY BBQ GRILL MELTED. *JB

ON 2/25/06 MY WIFE WAS AT WORK AND CALLED DUE TO OUR 2000 FORD EXCURSION NOT STARTING. I THEN WENT TO THE VEHICLE AND PROCEEDED TO CHANGE ALL FILTRATION EXCEPT THE OIL. IT DID RUN FOR A SHORT TIME BUT DIED AGAIN. I CONTINUED TO GET IT STARTED AFTER THAT AND AGAIN DYING AFTER EVERY SHORT START. WE EVENTUALLY HAD TO HAVE IT TOWED TO FAULKNER CIOCCA FORD IN SOUDERTON PA. WITH US LIVING IN ROYERSFORD PA IT WAS SOME DISTANCE TO THE SOUDERTON SHOP. THEY WERE NOT ABLE TO WORK ON IT UNTIL MONDAY 27TH. THE DIAGNOSIS WAS A CAMSHAFT POSITION SENSOR. THIS IS DESCRIBED IN YOUR FINDINGS UNDER INVESTIGATION PE06-011 BY MR. SCOTT YON OPENED ON 2/27/06. THE RESULTING FINANCIAL HIT WAS $561.06 INCLUDING THE TOWING. NOT COUNTING MY TIME LOST AT WORK DUE TO HAVING TO TRY TO GET THE VEHICLE RUNNING SINCE IT WAS A SATURDAY AND HAVING TO CHANGE ALL FILTRATION DUE TO THE UNKNOWN BUT POINTING TO FUEL DELIVERY. THIS WAS AN ADDITIONAL $130.43 FROM NAPA IN TELFORD PA. *NM

DT*: THE CONTACT STATED THE KNOB FOR THE HEADLIGHTS HAS DETACHED FROM THE VEHICLE. THERE IS A NHTSA RECALL, # 01V075000, REGARDING THE HEADLIGHT SWITCH. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER, IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.

I PURCHASED MY 2000 FORD EXCURION IN SUMMER 2003. THE INTERIOR LIGHTS HAVE BEEN REPAIRED SEVERAL TIMES TIMES FOR STAYING ON RANDOMLY. THE BACKUP BEEPER HAS NEVER WORKED AND WHEN I TRIED TO HAVE BOTH ITEMS REPAIRED UNDER THE $2000 EXTENDED WARRANTY I BOUGHT THEY TOLD ME IT WAS NOT COVERED. I ALSO HAVE SEEN THE RECORDS FOR THIS VEHICLE FROM THE PREVIOUS OWNER (THAT THE DEALERSHIP ACCIDENTALLY SENT ME) AND THE VEHICLE HAD BEEN IN FOR THE SAME PROBLEMS AS I HAVE BEFORE I EVER PURCHASED IT AND THAT WAS NOT DISCLOSED. THE PAINT IN THE WINTER OF 2003-2004 STARTED PEELING OFF OF THE AREA BOVE THE WINDSHIELD AND THE ROOF OF MY VEHICLE. I TOOK IT TO THE DEALER AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO BECAUSE IT HAD BEEN REPAINTED. I TOOK IT TO A BODY SHOP AND THEY TOLD ME THAT THE PAINT LINES SHOW THAT THE VEHICLE WAS NEVER REPAINTED AND THAT THEY HAVE SEEN SEVERAL FORD VEHICLES WITH THIS PROBLEM, AND FORD IS VERY RELUCATANT TO HELP PEOPLE IN THI SITUATION.. MY HUSBAND NOW HAS A FORD TRUCK TOO WHICH HE PURCHASED USED, AND HAS THE SAME INTERIOR LIGHT PROBLEMS I HAVE. THE LAST TIME I CONTACTED THE DEALER TO HAVE THE FORD REPRESENTATIVE CONTACT ME, I NEVER EVEN RECEIVED A PHONE CALL FROM THE SERVICE MANAGER OR FORD. THEY IGNORE MY CONTACT AND CALLS, ESPECIALLY RANDY IN THE SERVICE DAPARTMENT. THE ORIGINAL COMPLAINT I MADE TO THEM WAS 2 1/2 YEARS AGO AND THEY HAVE DONE NOTHING TO HELP ME OR RESOLVE MY PROBLEM. *NM

I HAVE A 2000 FORD EXCURSION 4X4. THE PROBLEM IS NONE OF THE DOOR WILL LOCK OR UNLOCKED USING KEYLESS ENTRY AND DOOR LOCK SWITCH. I READ THAT FORD HAS A SERIOUS PROBLEM WITH THE DOOR LOCK ACTUATORS FROM MANY MODELS OF FORD TRUCKS FOR SOME TIME NOW. THERE ARE SO MANY COMPLAINTS OUT THERE ABOUT THIS PROBLEM WITH NO ONE WILLING TO HELP THE CONSUMER ESPECIALLY FORD. WITH THIS SAID I HAVE TO WONDER WHY THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION ISN'T HELPING !!!!!!!!! WHAT WILL IT TAKE SO THE CONSUMER CAN GET HELP? A ACCIDENT WERE SOMEONE MUST DIE BECAUSE THEY WERE STUCK IN THE BACK OF THE VEHICLE DUE TO THE DOORS NOT BEING ABLE TO UNLOCK. I TRULY HOPE THIS WILL NEVER HAPPEN TO ANYONE OWNING A FORD TRUCK.

DT*: THE CONTACT STATED WHILE DRIVING 70 MPH ON DRY ROADS THE TWO DRIVER'S SIDE TIRES BLEW OUT WITHIN TWO HOURS OF ONE ANOTHER. THERE WERE NO WARNING SIGNALS PRIOR TO THE INCIDENT. UPON INSPECTION OF THE OTHER TIRES THE CONTACT NOTICED TIRES OVER INFLATED AND BULGED. WHEN A SERVICE DEALER WAS CONSULTED, THEY WERE UNABLE TO PROVIDE ASSISTANCE. THE VEHICLE MANUFACTURER WAS ALSO CONTACTED, AND THEY WERE UNABLE TO PROVIDE ASSISTANCE. WHEN THE TIRE MANUFACTURER WAS CONTACTED THEY DETERMINED THOSE WERE THE WRONG TIRES FOR THIS TYPE OF TRUCK. UPDATED 05/16/2006. *AK *NM

DT*: THE CONTACT STATED AFTER THE VEHICLE WAS PARKED FOR 20 MINUTES IT CAUGHT ON FIRE. THE FIRE DEPARTMENT RESPONDED AND EXTINGUISHED THE FIRE BEFORE EXTENSIVE DAMAGE WAS DONE. IT WAS EVIDENT THE FIRE STARTED AT THE CRUISE CONTROL DEACTIVATION SWITCH. THERE IS A NHTSA RECALL, # 05V388000, REGARDING THE CRUISE CONTROL. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER, IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.

WHILE DRIVING MY FORD EXCURSION, THE DRIVER SIDE REAR TIRE, A FIRESTONE STEELTEX R4S, SUFFERED A TREAD SEPARATION. AS A RESULT OF THE SEPARATION, THE VEHICLE ROLLED OVER. *JB

LOUISE SUDDUTH HAD DRIVEN HER 2000 FORD EXCURSION TO SUDDUTH FARMS IN MAYO, S.C. SHE HAD PARKED THE VEHICLE, AND THE VEHICLE CAUGHT FIRE WHILE IT WAS NOT RUNNING. MRS. SUDDUTH RECEIVED SERIOUS AND ULTIMATELY FATAL BURNS. *JB