2000 FORD EXCURSION Complaints

IN FEB. 2004 I RECEIVED A LETTER FROM FORD RECALLING THE TIRES I HAD ON MY 2000 FORD EXCURSION. THE TIRES HAD 44000 MILES ON THEM AT THAT TIME WITH NO FAILURE. WE HAD THE REPLACEMENTS PUT ON BY CAPITOL CITY FORD IN INDIANAPOLIS ON 03/25/2004. MY WIFE AND SOME FAMILY WENT TO TENNESSEE OVER THE MEMORIAL DAY WEEKEND AND ON THE RETURN TRIP THE DRIVER SIDE FRONT TIRE BLEW OUT. IT DIDN'T LEAK OUT IT BLEW OUT. THE DRIVER, LARRY D. MCROBERTS 317-891-9020, ADVISED HE HAD TO USE EXTREEM EFFORT TO KEEP THE VEHICLE SOMEWHAT STRAIGHT BUT IT DID GO INTO THE CENTER MEDIAN OF I 75 JUST NORTH OF LEXINGTON KENTUCKY ACROSS ONE LANE OF TRAFFIC. THE TIRE WAS CHANGED, WITH THE NEW SPARE AND THEY MADE IT BACK TO HOME. WHEN PRESENTED TO CAPITOL CITY FOR REPLACEMENT THEY ADVISE IT WOULD ONLY BE COVERED BY B. F GOODRICH @70 % OF THE COST. THAT IS NOT THE MAIN ISSUE, WE HAD 44000 ON "DEFECTIVE" FIRESTONE TIRES, BUT COULD NOT GET 1500 MILES OUT OF THE REPLACEMENT GOODRICH TIRES AND HAD A POTENTIALLY SERIOUS BLOW OUT AT HIGHWAY SPEED. THE GOODRICH TIRES ARE NOW THE STANDARD FOR THE FORD EXCURSION. THE TIRE THAT BLEW HAD A DOT NUMBER OF 013W384A18003 FROM THE MICHELIN WARRANTY FORM NUMBER AA5110951. AT THE DEALERSHIP A MECHANIC STATED TO ME, WHEN I BROUGHT IN THE TIRE, " LOOKS LIKE GOODRICH TOOK A LESSON FROM FIRESTONE" ARE THESE TIRES FAILING THE SAME AS FIRESTONES? *AK

PROBLEMS WITH TIRE EQUIPMENT ON 2000 FORD EXCURSION. *MR THE CONSUMER WAS INFORMED THAT HER TIRES HAD CRACKS IN THE SIDEWALLS. THE CONSUMER HAD PURCHASED FOUR NEW BRIDGESTONE TIRES. THE CONSUMER WAS NOTIFIED BY THAT A RECALL WAS ISSUED AND WAS OFFERED REIMBURSEMENT. *SC *JB

VEHICLE TIRES ARE SEPARATING.*MR PRIOR TO INCIDENT, THE CONSUMER CONTACTED FORD, BUT WAS TOLD THE TIRES WERE NOT BEING RECALLED. ONE YEAR LATER THE CONSUMER RECEIVED A LETTER IN THE MAIL WHICH STATED HIS VEHICLE IDENTIFICATION NUMBER WAS LISTED AS HAVING TIRES WHICH WERE BEING RECALLED. THE LETTER ALSO STATED THAT REPLACED TIRES WOULD BE REIMBURSED WITH A RECEIPT. THE CONSUMER SENT THE ORIGINAL RECEIPT WITH A COPY OF THE LETTER. THE CONSUMER THEN RECEIVED A DENIAL LETTER STATING AT THE TIME HE REPLACED THE TIRES THEY WERE DEFECTIVE BUT NOT RECALLED. *JB *NM

CONSUMER DISAPPOINTED IN DENIAL OF CLAIM REGARDING COMPLAINT 10071543.*MR THE CONSUMER REPLACED THE FIRESTONE TIRES AT A NON FIRESTONE RETAIL STORE. THE CONSUMER REQUEST FOR REIMBURSEMENT WAS DENIED BECAUSE THEY CLAIM THAT THE PROPER DOCUMENTATION WAS NOT PROVIDED. *NM

2000 FORD EXCURSION HAS AN OCCASIONAL VIBRATION COMING FROM THE FRONT OF THE VEHICLE. *MR THE RIGHT FRONT TIRE HAD A CUT IN THE SIDEWALL WHEN THE CONSUMER FIRST PURCHASED THE VEHICLE. THE DEALER AGREED TO REPLACE ALL OF THE TIRES. THE CONSUMER NOTICED A VIBRATION THAT SEEMED TO BE COMING FROM THE RIGHT REAR, WITH AN OCCASIONAL VIBRATION IN THE FRONT. IT STARTED AT ABOUT 55 AND CONTINUED UNTIL ABOUT 70. THE DEALER THEN REPLACED THE REAR TIRES AGAIN. THEY REBALANCED ALL FOUR TIRES. THE VIBRATION WAS STILL THERE. THEY FOUND THIS PROBLEM IN ANOTHER EXCURSION BUT WORSE. *SC *JB

OWNER HAS A 2000 FORD EXCURSION EQUIPPED WITH STEELTEX RADIAL A/T TIRES SIZE LT265/75R16. THE VEHICLE HAD 1 TIRE BLOW OUT AND WAS LEFT ON THE SIDE OF THE ROAD. OWNER TRIED TO CONTACT FIRESTONE FOR ROAD SIDE ASSISTANCE BUT FIRESTONE REFUSED. THE OWNER THEN RECEIVED HELP FROM GOODYEAR AND REPLACED THOSE TIRES WITH GOODYEAR TIRES. NOW FIRESTONE WILL NOT HONOR THE TIRE RECALL BECAUSE THE OWNER WAS NOT ABLE TO PRODUCE THE DAMAGED TIRES. OWNER SAYS THE TIRES PROVIDE FURTHER DETAILS. *JB *NM

THE VEHICLE WAS BEING RECALLED FOR A TIRE EXCHANGE, HOWEVER THE CLOSEST FIRESTONE DEALER WAS 120 MILES AWAY. THERE WAS A CLOSER TIRE DEALER WHO CARRIED THE SAME FIRESTONE TIRES, BUT FIRESTONE WOULD NOT AUTHORIZE THAT TIRE DEALERSHIP TO CHANGE THE TIRES. *AK *SC *JB

REIMBURSEMENT REQUEST SOLICITED BY FIRESTONE SAFETY CAMPAIGN.*MR NUMEROUS SPLITS WERE DISCOVERED IN THE SIDEWALL OFF ALL FOUR TIRES MOUNTED ON THE VEHICLE. AFTER DISCUSSIONS WITH THE DEALER, A LOCAL FIRESTONE REP AGREED TO SELL THE CONSUMER FOUR NEW FIRESTONE STEELTEX RADIAL AT LOAD RANGE D TIRES AT A PRORATED PRICE. TEN MONTHS LATER THE RIGHT REAR TIRE EXPERIENCED WHAT FIRESTONE REFERS TO AS RAPID AIR LOSS. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. ONCE AGAIN THE TIRES HAD TO BE REPLACED. THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER WHO INDICATED THAT THE TIRE WERE TOO LIGHT DUTY FOR THE SIZE AND WEIGHT OF THE VEHICLE. THE CONSUMER PURCHASED FOUR MICHELIN LOAD RANGE E TIRES. THE CONSUMER RECEIVED A RECALL IN REFERENCE TO THE FIRESTONE TIRES AND REQUESTED REIMBURSEMENT. THE LETTER ONLY OFFERED REIMBURSEMENT FOR TIRES PURCHASED AFTER MARCH 1, 2003. *NM

CONSUMER STARTED VEHICLE EARLY IN THE MORNING AND HEARD A LOUD NOISE COMINGFROM THE ENGINE. INDEPENDENT MECHANIC INDICATED ONE OF THE SPARK PLUG CAME OUT OF THE HEAD GASKET. NEED TO BE REPLACED THE ENGINE. *AK

WHEN DRIVING THE OVERDRIVE LIGHT ILLUMINATED ON THE DASH. THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. THE TECHNICIAN INFORMED THE CONSUMER THAT THE TRANSMISSION HAD FAILED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM