2000 FORD EXCURSION Complaints

THE REPLACEMENT TIRES FOR THE BRIDGESTONE/FIRESTONE RAPID RECALL 04T003000 HAVE NOT BEEN AVAILABLE FOR 3 MONTHS, AND DEALERSHIP DOESN'T KNOW WHEN THEY WILL BE AVAILABLE.*AK

WHILE DRIVING 60 MPH THE VEHICLE HIT A TELEPHONE POLE HEAD ON. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. THE CONSUMER SUSTAINED MINOR INJURIES. *AK THE DRIVER'S CHEST HIT THE STEERING WHEEL AND HIS CHIN HIT THE WINDSHIELD CRACKING IT. THE VEHICLE WAS TOTALED. *NM

FIRESTONE REFUSED TO REIMBURSE CONSUMER FOR A TIRE PURCHASE WHICH OCCURRED BEFORE FIRESTONE STEELEX TIRE WAS RECALLED. ALSO, IT WAS NOT A BRIDGESTONE/FIRESTONE TIRE. *AK

PRIOR TO RECEIVING STEELTEX TIRE RECALL, CONSUMER REPLACED ALL FOUR TIRES DUE TO AIR LOSS. *PH THE CONSUMER REQUESTED REIMBURSEMENT. *JB

THE CONSUMER RECEIVED A RECALL NOTICE (04V14) FOR REPLACEMENT OF TIRES. THE DEALER IS REFUSING TO REPLACE THE TIRES AT THIS TIME. SERVICE MANAGER KEITH RUOHUEN. *MR *LA

THE CONSUMER TOOK THE VEHICLE TO A FIRESTONE DEALER, WHO REFUSED TO REPLACE THE TIRES WITH LOAD RANGE E TIRES. FIRESTONE REFUSED TO HONOR THE RECALL. *AK THE CONSUMERS CLAIM WAS DENIED BECAUSE THE FIRESTONE STATED THE TIRES WERE REPLACED BECAUSE OF NORMAL WEAR, HOWEVER THE CONSUMER DISAGREED AND STATED THAT WAS WHAT THE LETTER STATED *JB

WHEN DRIVING AT UNDETERMINED SPEED RIGHT REAR TIRE BLEW OUT. THIS CAUSED THE DRIVER TO PULL OFF THE ROAD. CONSUMER CHANGED THE TIRE. FIRESTONE, STEELTEX RADIAL. *AK TWO INCIDENTS OF TIRE BLOW OUTS, ONE ON THE FRONT LEFT SIDE AND THE OTHER ON THE LEFT REAR SIDE. *LA

CONSUMER IS REQUESTING REIMBURSEMENT FOR THE CHARGE OF REPLACEMENT TIRE EQUIPMENT. (NAR) *MR THE MODEL TIRES ON THE VEHICLE WERE APART OF THE TIRE REPLACEMENT PROGRAM. (THE CONSUMER WAS TOLD THAT HIS VEHICLE DIDN'T QUALIFY BECAUSE HE DID NOT GO TO AN AUTHORIZED FIRESTONE DEALER AND HAVE THE TIRE REPLACED, BUT THE LETTER STATED DIFFERENTLY) THE VEHICLE EXPERIENCED A FLAT TIRE ON THE LEFT REAR SIDE WHILE THE VEHICLE WAS IN MOTION. *SC *JB *CB

HAD STEELTEX R4S TIRES ON MY BRAND NEW EXCURSION (I BOUGHT IT WITH 4,752 MILES ON IT AND MY TIRE WENT AT 35,001 MILES), ROTATED AND MY OIL CHANGED JUNE 10, 2002. NOTICED SLITS ON THE SIDES OF THESE TIRES. FORD SENT ME TO FIRESTONE. GUY AT FIRESTONE ASSURED ME THESE TIRES WERE SAFE AND I NEEDED TO BE SURE BECAUSE I WAS LEAVING THE NEXT MORNING ON A 1500 MILE TRIP TO CALIFORNIA, WITH MY 3 CHILDREN. BACK TO FORD, TECH DIDN'T TRUST THE TIRE, PLACED IT ON BACK LEFT OF MY VEHICLE. JUNE 13, 02 AT 35,001 MILES, MY TIRE BLEW. I GOT TO THE QUARTZITE EXIT IN ARIZONA AND ALL OF A SUDDEN IF FELT AS THOUGH THE ENTIRE ROAD HAD CHANGED. TREAD SEPARATED AND SLAPPED THE REAR LEFT QUARTER PANEL , CAUSING DAMAGE, AND DISCOLORATION TO MY RUNNING BOARD. HP HELPED ME CHANGE THE TIRE AFTER CALLING FORD ROADSIDE AND TELLING ME IT WOULD BE 2 HOURS. TOOK THE TIRE TO FIRESTONE AND FRITTS FORD IN RIVERSIDE, ON JUNE 14, 02 TOLD THAT IT DEFINATELY LOOKED LIKE A DEFECTIVE TIRE. WENT TO SAM'S CLUB AND HAD IT REPLACED WITH A BF GOODRICH. WENT TO KINGMAN, AZ AND ON JUNE 20, 02 TOOK VEHICLE TO FORD FOR ESTIMATE, PER FIRESTONE HOTLINE AS TO WHAT I NEEDED TO DO ABOUT THE TIRE. ON JUNE 21, 02, I SENT TO FIRESTONE, DOCUMENTATION (LETTER, PICTURES, AND ESTIMATE) OF THE TIRE BLOW OUT. IN LATE JULY/TO MID AUGUST 2002, A LETTER TO ME, WAS ADDRESSED TO MY PARENTS ADDRESS AFTER TELLING FIRESTONE THAT I WAS ON VACATION, SAYING THAT THEIR DETERMINATION FOR MY TIRE WAS THAT I WAS OVERLOADED AND UNDERINFLATED???? I HAD 3 KIDS, AN ICE CHEST, A WHEELCHAIR, AND TWO SUITCASES AND SOME BEDDING IN MY TRUCK. THESE TIRES ARE DESIGNED FOR 3500 LBS PER TIRE..HOW WAS I OVERLOADED AND UNDERINFLATED???? *AK

BALL JOINT FAILURE ON 2000 FORD EXCURSION. THE VEHICLE HAS 67000 MILES WITH NO TOWING OR SEVERE USE. FORD HAS NO GREASE JOINTS AVAILABLE. I DETECTED DUE TO VIBRATION AT HIGHWAY SPEEDS. *AK