2000 FORD EXCURSION Complaints

WHEN APPLYING THE BRAKES THE VEHICLE VIBRATED AND SHUDDERED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *JB

WHILE DRIVING 45 MPH VEHICLE STALLED. THIS CAUSED THE DRIVER TO DRIFT TO SIDE OF THE ROAD. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER, AND MECHANIC DETERMINED THAT ENGINE SPARK PLUGS BLEW OUT OF THE ENGINE. MECHANIC REPLACED THE SPARK PLUGS. *AK

CONSUMER CHANGED THE TIRES ON THE VEHICLE PRIOR TO RECALL. CURRENTLY, CONSUMER WOULD LIKE REIMBURSEMENT FROM THE MANUFACTURER, WHO REFUSED TO REIMBURSE CONSUMER BECAUSE THE TIRES WERE DIFFRENT THAN THOSE THAT MANUFACTURER SUGGESTED. *AK

MY VEHICLE, A FORD EXCURSION, SUFFERED A TREAD SEPARATION. AS A RESULT OF THE SEPARATION, THE VEHICLE BECAME INVOLVED IN A ROLLOVER. DURING THE ROLLOVER, MY WIFE AND I AND OUR TWO PASSENGERS, MY SON AND HIS WIFE, RECEIVED SEVERE INJURIES.*AK

CONSUMER STATED WHILE DRIVING DOWN ON INTERSTATE HIGHWAY RIGHT REAR TIRE BLEW OUT. TIRE SHREDDED COMPLETELY FROM THE SIDEWALL TO THE TREAD. TIRE BLOWOUT CAUSED VEHICLE TO SWERVE ALL OVER THE HIGHWAY UNTIL IT WAS ABLE TO COME TO A STOP. CONSUMER PULLED TO THE SIDE OF THE HIGHWAY, AND CALLED A TOW TRUCK TO CHANGE THE TIRE. THEN, CONSUMER BOUGHT A NEW SET OF TIRES. FIRESTONE, STEELTEX, RADIAL AT, LT265/75R16D.*AK

I OWN A 2000 FORD EXCURSION. ORIGINAL TIRES WERE FIRESTONE STEELTEX RADIAL AT LT 265/75R 16D. ON 6/1/02 MY FAMILY AND I WERE ON I-70 IN ILLINOIS. WE HAD A BLOWOUT OF THE RIGHT REAR TIRE. THE TIRE COMPLETELY SHREDDED. STEERING IMMEDIATELY BECAME DIFFICULT. I SWERVED INTO THE MEDIAN OF I-70 AND SLOWED TO A STOP. I GOT OUT AND OBSERVED THE DAMAGE. I LOCATED AN AREA DEALER WHO HAD REPLACEMENT TIRES. I DID NOT WANT TO FURTHER ENDANGER MY FAMILY. I HAD THE TIRES REPLACED. I TOOK PHOTOS OF THE TIRES. WHEN WE RETURNED HOME, I CONTACTED FORD AND FIRESTONE ABOUT THESE TIRES AND INQUIRED IF THEY WERE PART OF THE 2002 TIRE RECALL AT FIRESTONE. I WAS INFORMED THAT THESE TIRES WERE NOT PART OF THE RECALL AND THAT THEY WERE "PERFECTLY SAFE" TO OPERATE ON MY VEHICLE. I INFORMED THEM THAT THEY SHOULD INVESTIGATE THESE TIRES TOO BECAUSE OF MY RECENT ACCIDENT. THEY OFFERED TO SELL ME NEW FIRESTONE TIRES WHICH I DECLINED. NOW, IT IS APPARENT THAT THESE TIRES WERE ALSO DEFECTIVE AND FIRESTONE HAS BEGUN ANOTHER RECALL OF THESE TIRES. I THEN CONTACTED FIRESTONE. I RELATED THE ACCOUNT OF THE INCIDENT AND GAVE THEM THE DATA ON MY TIRES. THEY STATED THAT THESE TIRES WERE PART OF THE RECALL AND THEY STARTED TO GIVE ME INFORMATION ON HOW TO HAVE THE TIRES REPLACED AND TO BE REIMBURSED. WHEN I TOLD THEM THAT I OBVIOUSLY HAD TO REPLACE THE TIRES BACK IN JUNE OF 2002, THEY INFORMED ME THAT THEIR RECALL AND REIMBURSEMENT PLAN ONLY COVERED TIRES THAT WERE REPLACED AFTER MARCH OF 2003. I REPLACED MY TIRES TOO "EARLY" TO BE INVOLVED IN THIS RECALL! GIVEN NO OTHER RECOURSE, I AM NOW FILING THIS COMPLAINT. HOW CAN FIRESTONE NOT REIMBURSE ME FOR TIRES THAT WERE OBVIOUSLY DEFECTIVE? THEY ENDANGERED THE SAFETY OF MY FAMILY AND CAUSED ME TO REPLACE THE TIRES LONG BEFORE THEIR SERVICE LIFE. NOW THEY TELL ME THAT I REPLACED THEM TOO EARLY? PLEASE LET ME KNOW WHAT OTHER AVENUES MIGHT BE AVAILABLE TO GET FIRESTONE TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE TIRES AND REIMBURSE ME FOR THE COST OF NEW TIRES.*AK

CONSUMER STATED THAT FIRESTONE TIRES SEPARATED AND FLAPPED BEFORE CONSUMER HAD TO PURCHASE ANOTHER TIRE. SINCE THE TIRE WAS REPLACED BEFORE MARCH, 2003 FIRESTONE WILL NOT HONOR CONSUMER'S REQUEST FOR A REPLACEMENT. *AK

REPLACEMENT OF FIRESTONE TIRES INITIATED BY RECALL OF 2/26/04. I REPLACED THESE TIRES IN 2001 AT 17,200 MILES BECAUSE OF SAFETY CONCERNS. AT THAT TIME THERE WERE MANY COMPLAINTS TO NHTSA AND SHORTLY THEREAFTER AN INVESTIGATION WAS OPEN. FORD NOW USES E RATED TIRES ON THE EXCURSION WHICH RUN AT HIGHER TIRE PRESSURE. ONCE AGAIN FORD DID NOT OUTFIT THE VEHICLE WITH A PROPER TIRE FOR THE WEIGHT OF THE VEHICLE, RATHER OPTING FOR A SMOOTHER RIDE OF A D RATED TIRE. THEY WERE DOING THIS BECAUSE THE FRONT SPRINGS WERE ALSO INADEQUATE FOR A GOOD RIDE. THE USED E RATED TIRES ON THE F250 AND F 350 FROM WHICH THE EXCURSION IS BASED. *AK

REPLACEMENT OF FIRESTONE TIRES INITIATED BY RECALL OF 2/26/04. HAVING REPLACED THESE TIRES IN 2001 AT 21,622 MILES BECAUSE OF SAFETY CONCERNS, I AM NOW INELIGIBLE FOR REIMBURSEMENT BECAUSE OF HAVING DONE SO. RATHER, IT SEEMS, I SHOULD HAVE WAITED UNTIL THE TIRES HAD MALFUNCTIONED AND THEN, IF I HAD SURVIVED, FILED FOR REIMBURSEMENT. SUCH PERVERSE LOGIC BY FIRESTONE SHOULD BE OVERTURNED AND I CALL ON THE NHTSA TO HAVE FIRESTONE REVERSE ITS POSITION. *AK

I AM THE OWNER OF A 2000 FORD EXCURSION (DIESEL). SINCE OWNING THE VEHICLE I HAVE HAD A CONTINUOUS PROBLEM WITH THE AUTOMATIC DOOR LOCKS. WHEN THEY FAIL, PERSONS CAN NOT ENTER OR LEAVE THE CAR. TWO YEARS AGO I TOOK THE VEHICLE TO THE FORD DEALER SO THEY COULD REPAIR OR REPLACE TWO FAILED DOOR LOCK MECHANISMS. INSTEAD OF REPLACING ONLY THE TWO FAILED COMPONENTS, THEY REPLACED ALL 4 DOORS (NOT THE HATCH) AND TOLD ME THEY KNOW THE OTHERS WILL FAIL AS WELL. NOW THE REAR PASSENGER DOOR LOCK AND THE HATCH DOOR LOCK DO NOT WORK. I WENT BACK TO THE DEALER AND THEY TOLD ME THE COST OF THE REPAIR IS $1500. THEY INDICATED THE PROBLEM WAS RAMPED AMONG SIMILAR VEHICLES WITH THE SAME DOOR LOCK MECHANISMS BUT THEY WOULD NOT HONOR THE REPAIR OR REPLACEMENT AS A FAULTY COMPONENT PROBLEM. I HAVE SINCE CONTACTED SEVERAL OTHER AUTO REPAIR BUSINESSES IN MY AREA AND LEARNED THEY HAVE A FAIRLY STEADY FLOW OF BUSINESS RELATED TO FORD DOOR LOCK MALFUNCTIONS. I HAVE THREE SMALL CHILDREN AS DO MANY FAMILIES CHOOSING TO PURCHASE LARGER FORD SUVS. THE KIDS GET INTO THE HABBIT OF RELYING ON THE AUTOMATED DOORLOCKS CONTROLLED BY THE ADULTS IN THE FRONT SEATS. IN THE EVENT OF AN AUTOMOBILE FIRE TYPE OF ACCIDENT THE ADULTS WOULD PROBABLY RELY ON THE DOORLOCK MECHANISMS AS WELL. THE KIDS MAY NOT BE ABLE TO GET OUT AND THE RESCUERS WOULD NOT BE ABLE TO GET IN WITHOUT USING FORCE. BY THE STATEMENTS GIVEN TO ME BY THE FORD DEALERSHIP EMPLOYEES, THE UNRELIABLE DOORLOCK MECHANISMS USED BY FORD IS A WELL ESTABLISHED DEALER PROBLEM, BUT IT HAS NOT BEEN ADDRESSED AS A RECALL ITEM. I FEEL THAT FORD, KNOWING ABOUT THE FAULTY COMPONENT SHOULD RECALL THE DOORLOCK MECHANISMS AND REPLACE THEM WITH WITH A MORE RELIABLE COMPONENT. I HAVE A LIFETIME NUMBER OF VEHICLES. ONE OF MY VEHICLES IS A 1990 CHEVY K5 BLAZER. I HAVE NEVER HAD ANY PROBLEMS WITH ANY AUTOMATIC DOORLOCK MECHANISMS BEFORE PURCHASING THE FORD EXCURSION. SINCERELY, GREG GAY. *AK