2000 FORD EXCURSION Complaints

ON SEVERAL OCCASIONS, VEHICLE PULLS SLIGHTLY AT SLOWER SPEEDS 15-40 MPH AND VIOLENTLY AT SPEEDS ABOVE 55 MPH, THE PULLING WOULD OCCUR TO BOTH THE LEFT AND RIGHT SIDES AND INTENSIFY AS THE BRAKES GET HOTTER, DEALER REPLACED DISC BRAKE ROTORS AND PADS, ALIGNED FRONT END AND ROTATED TIRES, HOWEVER REPAIRS DID NOT REMEDY PROBLEM, TECH STATES THAT ENGINEERS ARE WORKING ON REPAIR SOLUTION. *TT

CONCERNED ABOUT ROTORS NEEDING TO BE REPLACED AT 38,30 MILES AND BRAKES HAVE BEEN REPLACED ALSO I AM CONCERNED THAT THIS WILL BE ONGOING THING AND CONCERNED ABOUT MY FAMILYS SAFETY,HOPE TO HEAR FROM YOU VERY SOON. *AK

WHEN CONSUMER APPLIES BRAKES VEHICLE VIBRATES AND PULSATES. ALSO, VEHICLE PULLS TO LEFT AND RIGHT. DEALERSHIP IS AWARE OF PROBLEM.

SPARK PLUG VIBRATED OUT OF SOCKET DAMAGING ENGINE HEAD ($2100.00). SPARK PLUGS WERE ORIGINAL FACTORY INSTALL. MANUFACTURER IS CURRENTLY INVESTIGATING.

DEALER STATED THAT THE POWER DOOR ACTUATERS "SHORT OUT ON THESE VEHICLES QUITE OFTEN."*AK

WHILE WARMING VEHICLE AND WITHOUT ANY INDICATION VEHICLE STALLED, AND COULD NOT BE RESTARTED. VEHICLE WAS TOWED TO DEALER, TECHNICIAN COULDN'T DUPLICATE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK

WE WERE DRIVING DOWN HIGHWAY AT POSTED SPEED (65) AND HAD BEEN DRIVING FOR APPROXIMATELY 30 MILES AT TIME OF TIRE FAILURE. JUST A FEW MOMENTS (APPROX 1 MINUTE) BEFORE THE FAILURE, THE VEHICLE SEEMED TO WANT TO "WANDER" A BIT AS IF A TIRE WERE A BIT LOW. THEN THERE WAS A LOUD EXPLOSION, THE VEHICLE DROPPED TO THE RIGHT REAR, WE GOT A LOT OF VIBRATION AND LOUD INTERNAL NOISE. WE APPLIED THE BRAKES AND MANUEVERED TO THE SIDE OF THE ROAD. BOTH SIDEWALLS HAD BLOWN COMPLETELY FREE OF TREAD "BELT" SEPARATING FAIRLY UNIFORMLY ALONG A LINE ROUGHLY 1 INCH BELOW THE TREAD. TIRE WAS IN 3 DISTINCT PIECES, ALL 3 PIECES IN TACT AND WRAPPED AROUND THE WHEEL AND AXLE. ONLY VISIBLE BREAK IN INTERIOR SURFACE OF TREAD WAS A PIECE OF THE STEEL BELT MATERIAL PROTRUDING INTO THE TIRE APPROX 3/8 INCH. OTHERWISE, INTERIOR SURFACE CLEAN AND SMOOTH. NO EXTERNAL PUNCTURES OF ANY KIND. EXPLOSION WAS VIOLENT AND FEEL ANTI-LOCK BRAKES SAVED THE DAY FOR US. PERSON FOLLOWING BEHIND SAID THEY HAD NEVER SEEN A TIRE EXPLODE LIKE THAT (I.E. VERY VISIBLE FROM SEVERAL HUNDRED FEET BEHIND). WE HAVE PHOTOS AND THE REMAINS OF DESTROYED TIRE, PLUS ALL 3 OF THE OTHER ORIGINALS IF NEEDED. IMMEDIATELY REPLACED ALL 4 WITH ANOTHER BRAND.*AK (DOT NUMBER: VNW81XY459 TIRESIZE: 265/75R16)

NOB USED TO TURN ON AND OFF HEADLIGHTS BROKE OFF IN CONSUMER'S HAND. CONSUMER CAN'T GRIP NOB TO TURN LIGHTS ON AND OFF. A TOOL HAS TO BE USED TO PULL WHATS LEFT OUT OR IN. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

NOTICED SPLIT IN SIDEWALLS ON ALL 4 TIRES AT APPROX. 21300, WE CHANGED THE WORST OUT TO THE SPARE. WENT TO A FIRESTONE DEALER, WHO DID A COURTESY CHECK AND TOLD US ALL 4 TIRES WERE BAD THIS INCLUDED THE SPARE THAT HAD LESS THAN 300 MILES ON IT. HE SAID IT WAS "ROAD HAZARD" NOT A FACTORY DEFECT AND THAT WE NEEDED TO PURCHASE NEW TIRES. WHEN I SAID I WAS GOING TO PUSUE THIS FARTHER HE TOLD US WE MAY NOT MAKE IT HOME ON THE BACK TIRE (43 MILES) AND THAT WE NEEDED TO CHANGE IT I ASK TO WHAT WE HAD ALREADY TAKEN THE WORST ONE OFF THE TRUCK. I THEN CALLED THE DEALERSHIP I PURCHASED THE TRUCK FROM AND THEY UNDERSTOOD BUT SAID THEY COULD DO NOTHING AND RECOMMENDED I CALL FORD TO OPEN A FOLDER, I CALLED FORD THEY RECORDED THE COMPLAINT AND SAID THEY COULD DO NOTHING. THEY GAVE ME THE FIRESTONE # I THEN CALLED FIRESTONE THEY HAD ME GO GET TWO OPINIONS FROM NON-FIRESTONE DEALERS BOTH SAID TIRE FAILURE, AND WERE TO CONTACT THE FIRESTONE DEALER. WE HAVE NOT HEARD BACK FROM FIRESTONE.*AK (TIRESIZE: 265 75 R16)

STEERING WHEEL COLUMN PULLED TO LEFT, AND WHEN APPLYING BRAKES VEHICLE WANDERED AWAY. *AK