2000 FORD EXCURSION Complaints

FIRESTONE STEEL TEX RADIAL R4S, LT265/75R16, ORIGINAL EQUIPMENT ON A 2000, FORD, EXCURSION WITH 36000 MILES. WHILE DRIVING 60 MPH RIGHT REAR TIRE SUDDENLY WENT FLAT. FIRESTONE DEALER EXAMINED TIRE, FOUND NO VISIBLE DAMAGE, BUT REFUSED TO REPLACE TIRE.*AK DOT NUMBER VNW81XY389. *SLC

BRAKE ROTORS HAVE BEEN EXAMINED BY TWO DEALERSHIPS FOR EXCESSIVE WEAR AND VIBRATIONS DURING APPLICATION OF BRAKES. ROTORS WERE TURNED WITH APPROXIMATELY 20,000 MILES ON VEHICLE. BRAKES THEN FAILED WITH APPROXIMATELY 24,000 MILES ON VEHICLE, AND SECOND DEALERSHIP REPLACED BRAKES. CURRENTLY, WITH APPROXIMATLEY 30,000 MILES ON THE VEHICLE, BRAKES ARE FAILING TO STOP VEHICLE. DEALERSHIP HAS INFORMED CONSUMER THAT BRAKE PROBLEMS ARE RELATED TO "CONSUMERS DRIVING/BRAKING HABITS". PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK

CONSUMER WAS DRIVING ABOUT 65 TO 70 MPH WHEN RIGHT REAR TIRE, SIZE LT26575RX16 CAME OFF WITH SIDEWALL SEPARATING AROUND TIRE. CONTACTED DEALER. *AK

WE HAD BEEN TRAVELING FOR ABOUT AN HOUR IN THE DESERT IN APPROX 100+ DEGREE HEAT ON I-40 ABOUT 30 MILES WEST OF NEEDLES, CALIFORNIA. THE TRUCK STARTING TO SHAKE BADLY AND THEN WE HEARD A POP. WE LOOKED IN THE REAR VIEW MIRROR AND SAW THE ENTIRE TREAD FROM THE TIRE FLYING BACK ON THE ROAD. WE WERE UNABLE TO GET THE TREAD DUE TO THE TRAFFIC. WE CALLED THE NUMBER IN FORD'S OWNER'S MANUAL FOR THEIR ROAD SIDE SERVICE. THEY SENT ACTION TOW OUT OF NEEDLES, CALIFORNIA, (760-326-4068) TO CHANGE OUR TIRE. THE TOW DRIVER, ISRAEL, SAID HE HAD CHANGED FIVE FIRESTONE TIRES ON EXCURSIONS IN THE PAST THREE DAYS! HE SAID ONE OF THE EXCURSIONS ONLY HAD 7,000 MILES ON IT. WE HAD THREE ADULTS AND THREE CHILDREN, INCLUDING A BABY, IN THE VEHICLE AND ALL WERE EXTREMELY UPSET. LUCKILLY MY HUSBAND WAS ABLE TO GET THE CAR OVER TO THE SHOULDER AND NO ONE WAS HURT. WE HAD JUST CALLED FORD THE WEEK BEFORE THIS TRIP BECAUSE WE WERE CONCERNED ABOUT THE FIRESTONES ON OUR LONG TRIP. THEY TOLD US THERE WERE NO PROBLEMS WITH THIS TIRE AND THEY WEREN'T BEING RECALLED. WE WENT TO THE FORD DEALER WHEN WE GOT HOME. THEY TOLD US THEY WOULDN'T COVER THE TIRES OR DAMAGE TO OUR VEHICLE UNDER WARRANTY. THEY REFERRED US TO FIRESTONE. WE CALLED FIRESTONE AND THEY SENT US A CLAIM PACKAGE. THEY SAID THEY WON'T HONOR ANY CLAIM WITHOUT SHIPPING THEM THE DAMAGED TIRE. *AK (DOT NUMBER: VNW81X0379 TIRESIZE: LT26575R16)

CONSUMER IS HAVING ELECTRICAL PROBLEMS. THERE ARE A FEW ITEMS THAT DON'T EVEN WORK AT TIMES, LIKE DOME LIGHT AND INSTRUMENT PANEL. CONSUMER HAS NOT CONTACTED DEALER. PLEASE PROVIDE FURTHER DETAILS.*AK

CONSUMER NOTICED WHILE RETURNING FROM A ROAD TRIP THAT SIDEWALLS OF ALL 4 TIRES HAVE RAZOR BLADE LIKE MARKINGS.T FIRESTONE WILL REPLACE THEM AT $75 A TIRE. FORD DEALER WILL REPLACE TIRES IF CONSUMER AGREED TO SPLIT THE COST. CONSUMER HAS A 2000, FORD, EXCURSION WITH ORGINAL TIRES, SIZE LT26575R16 WITH 30,000 MILES.*AK CONSUMER STATES THAT CRACKS IN TIRES GO ALL THE WAY AROUND THE TIRE AND ARE VERY DEEP IN THE SIDEWALL, DOT NUMBERS VNW8, FIRESTONE STEELTEX R4S. *SLC

ORIGINAL TIRE ON A FORD EXCURSION. PASSENGER REAR TIRE BLEWOUT AT A LOW SPEED, TIRE POPPED AND BLEW APART.*AK CONSUMER STATES THE FIRESTONE STEELTEX TIRE, LT265/75R15, EXPERIENCED TREAD SEPARATION WHILE TRAVELING ON A DIRT ROAD. *SLC

WHEN BRAKES ARE APPLIED PEDAL BECOMES HARD, RESULTING IN EXTENDED STOPPING DISTANCE. DEALER HAS REPAIRED VEHICLE SEVERAL TIMES, AND HAS NOT BEEN ABLE TO CORRECT PROBLEM.*AK

DURING BRAKING VEHICLE WILL PULL TO THE RIGHT TYPICALLY, HOWEVER, IT WILL PULL TO THE LEFT ON OCCASION. VEHICLE PULLS WHEN BRAKES ARE APPLIED. SEVERITY OF THIS PULLING INCREASES WITH HARDNESS OF BRAKING. DEALERSHIP HAS EXAMINED VEHICLE, AND LUBRICATED CALIPERS AS WELL AS REPLACED AND ROTATED BRAKE PADS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK

WHEN APPLYING BRAKES AT ANY SPEED VEHICLE WILL PULL TO LEFT DURING LIGHT AND HARD BRAKING. DEALERSHIP IS AWARE OF DEFECT, AND HAS AGREED TO REPLACE VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK