2003 FORD EXCURSION Complaints

OUR VEHICLE HAS BEEN TO THREE DIFFERENT FORD DEALERS FOR THE SAME REPAIR. THE VEHICLE DEVELOPS A MISS. IT WILL SHOW UP WHILE DRIVING AT ABOUT ANY SPEED UNDER VERY LIGHT ACCELERATION. THE ONLY THING CONSISTENT THAT WAS SAID BY ALL THE DEALERS IS THAT MANY 6.0L ENGINES HAD THE SAME PROBLEM, THAT FORD WAS DEVELOPING A REPAIR PLAN, THAT THE ENGINE WAS SOOTING UP A SENSOR, AND THAT THEY DIDN'T KNOW HOW TO STOP THE PROBLEM. THEY SAID THEY COULD KEEP REPLACING THE SAME SENSOR THAT WOULD TEMPORARILY RESOLVE AND CLEAR CODES, PROBLEM WOULD LIKELY RETURN. *JB

WHILE DRIVING VEHICLE LOST ELECTRICAL POWER. WHEN VEHICLE WAS JUMP STARTED THE ELECTRICAL COMPONENTS WERE INOPERATIVE. *AK

WHEN DRIVING THE VEHICLE STALLS AND ALSO OCCASIONALLY LOSSES TURBO POWER. HAS STALLED AT STOP SIGNS AND WHEN PULLING INTO PARKING SPACES. AT THIS TIME YOU LOSE BRAKES AND STEERING, VERY DANGEROUS!! WHEN LOSES TURBO, IT TAKES ABOUT A MINUTE OR TWO FOR IT TO KICK BACK ON.

CONSUMER RECEIVED A VOLUNTARY RECALL NOTICE AND QUESTIONED WHAT LOAD RANGE TIRES SHOULD BE ON HIS 2003 FORD EXCURSION 4X4 LIMITED DIESEL. *PH *JB

I SPOKE TO FORD & FIRESTONE ABOUT THE VOLUNTARY SAFETY CAMPAIGN. WHEN I SPOKE TO FORD ON THE FIRST OCCASSION, I WAS TOLD THAT THE ORIGINAL TIRE SIZE ON MY EXCURSION WAS LT265/75R16. I WAS ALSO TOLD THAT THE REPLACEMENT AFFECTED THE "D" LOAD RANGE TIRES. I SPOKE WITH FIRESTONE AND THEY INSTRUCTED ME TO CONTACT ONE OF THE FIRESTONE CORPORATE STORES AND VISIT THE STORE TO GET THE TIRES REPLACED. I PROCEED TO THE STORE, FIRESTONE EMPLOYEE ORDERS THE TIRES. THE TIRES COME IN FOR INSTALLATION. I VISIT THE STORE TO HAVE THE TIRES INSTALLED, AND THEY TELL ME THAT THIS EXACT TIRE IS NOT PART OF THE SAFETY PROGRAM. FORD EXPLAINED TO ME THAT AN "E" LOAD RANGE TIRE IS WHAT IS BEING REPLACED IN THE SAFETY PROGRAM. AN "E" LOAD RANGE TIRE IS A 10 PLY TIRE. A "D" LOAD RANGE TIRE IS AN 8 PLY TIRE. IF FIRESTONE IS REPLACING THE OTHER STEELTEX RADIAL "D" LOAD RANGE TIRES WITH AN "E" LOAD RANGE, HOW IS IT POSSIBLY SAFE FOR ME TO HAVE A "D" LOAD RANGE TIRE ON A HEAVIER TRUCK THAT HAS A DIESEL MOTOR? MY EXACT TIRE IS A STEELTEX RADIAL R4S LT265/75R16 AND IT HAS A "D" LOAD RANGE. IF THE OTHER "D" LOAD RANGE TIRES ARE UNSAFE BECAUSE THEY ARE THE WRONG LOAD RANGE, WHY ARE MY EXACT TIRES NOT BEING REPLACED? I DO NOT WANT TO HAVE A CRASH, FIRE, FATALITY, OR TIRE FAILURE BECAUSE THE INCORRECT TIRE IS ON MY TRUCK. I WANT TO KNOW WHAT CAPACITIES A "D" LOAD RANGE TIRE COVERS WITH THE TRUCK'S GROSS VEHICLE WEIGHT AND THE TRUCK'S GROSS VEHICLE WEIGHT WHEN TOWING THE MAXIMUM CAPACITY. I DO TOW A HEAVY BOAT AND I WANT TO BE ASSURED THAT I HAVE THE RIGHT TIRES ON THE TRUCK. IF FORD OR FIRESTONE PUT INCORRECT TIRES ON THE TRUCK THAT ARE A SAFETY HAZARD, I WANT THE PROPER TIRES REPLACED BY FORD OR FIRESTONE AND INSTALLED ON MY TRUCK. WILL YOU PROVIDE ANSWERS TO THE ABOVE QUESTIONS AND CONCERNS VIA E-MAIL OR IN WRITING TO THE ADDRESS OR E-MAIL ADDRESS INCLUDED? THANK YOU FOR YOUR HELP IN INVESTIGATING THIS MATTER. MONTE BRACKETT . *AK

THE CONSUMER STATED THAT HER SON CLIMBED INTO THE VEHICLE AND INADVERTENTLY STUCK HIS FINGERS IN THE HINGE AREA OF THE DOOR. THE CONSUMER INADVERTENTLY GRASPED THE DOOR OF THE VEHICLE, SMASHING THE CHILD'S FINGERS. THE DEALER AND THE MANUFACTURER WILL BE INFORMED OF THE INCIDENT. *NM *SC *JB

WHEN IN SPEED CONTROL AT 55 MPH AFTER A LONG DOWN HILL THE CRUISE CONTROL WILL SOMETIMES CAUSE THE ENGINE TO STALL. THIS OCCURS WHILE THE VEHICLE IS STILL TRAVELING AT 20-30MPH. THE RESULT IS LOSS OF STEERING CONTROL AND POWER BRAKES. THE ENGINE CAN BE RESTARTED IMMEDIATELY. REPORTED PROBLEM TO SELLING DEALER ON ABOUT 11 NOVEMBER 2003. NO ACTION TAKEN. REPORTED PROBLEM TO SERVICE DEALER ON APPROXIMATELY 15 FEB 2004. UPDATED ROM. REPORTED PROBLEM AGAIN TO SERVICE DEALER ON 19 MARCH 2004. RE-FLASHED ROM. OTHERWISE NO ACTION TAKEN.*AK

2003 FORD EXCURSION LOST CONTROL UNDER NORMAL HIGHWAY DRIVING CONDITIONS SWERVING INTO BOTH LEFT AND RIGHT LANES BARELY MISSING OTHER VEHICLES. I RETURNED VEHICLE TO DEALERSHIP WITH COMPLAINT. THEY HAD NO EXPLANATION OR SOLUTION. I CONTACTED FORD AND WAS TOLD IT WAS UP TO THE DEALERSHIP TO RECTIFY PROBLEM. I WAS NOT WILLING TO WAIT AND SEE IF IT WOULD HAPPEN AGAIN CONSIDERING THE SAFETY OF MY FAMILY. WE WERE LEFT WITH NO OPTION FROM THE DEALERSHIP OTHER THAN TO TRADE VEHICLE IN WITH GREAT FINANCIAL LOSS. THEY WOULD NOT CONSIDER A BUY-BACK UNDER CIRCUMSTANCES. I HAVE COPIES OF LETTER OF COMPLAINT AND SURVEYS FORD SENT TO ME. I GOT NO FURTHER RESPONSE FROM FORD. IN LIGHT OF THE RECENT FIRESTONE RECALL REGARDING EXCURSIONS I FEEL VALIDATED IN MY COMPLAINT AND WOULD LIKE FINANCIAL COMPENSATION. WE ACTED HASTILY OUT OF FEAR AND LOST A LARGE AMOUNT OF MONEY IN THE "TRADE-IN".*AK

VEHICLE HAD BEEN DRIVEN THE MOST OF THE DAY WITHOUT ANY INCIDENT. TOWARDS THE END OF THE DAY VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT INDICATED THAT FIRE WAS LOCATED BEHIND THE THIRD ROW SEAT, NEAR THE SPARE TIRE. *AK

WHILE DRIVING IN INCLEMENT WEATHER HEADLIGHTS WERE VERY DIM. AS A RESULT, DRIVER NEARLY HAD A COLLISION DUE TO LACK OF VISIBILITY. *AK