2003 FORD EXCURSION Complaints

WHILE TRYING TO START VEHICLE CONSUMER WAS UNSUCCESSFUL TWICE. A FEW MINUTES AFTER THE SECOND TRY CONSUMER CAME OUTSIDE AND FOUND VEHICLE ON FIRE. ELECTRICAL WIRES MELTED. FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. *AK

LTR FM ANTHONY AND CAROL BARTLESON (FL) RE THE PROBLEMS THEY ARE HAVING WITH THE DEALERSHIP RE THEIR 2003 FORD EXCURSION W/DEFECTIVE PAINT JOB.*MR VEHICLE WAS RETURNED BY THE SALESMAN AFTER BEING CLEANED WHEN THE CONSUMER NOTICED A STONE DING IN THE LEFT FRONT FENDER. FROM HUNDREDS OF THOUSANDS OF LITTLE RED RUST PARTIALS IN THE WHITE PAINT TO THE HOOD BEING CROOKED. THE TIRES WEREN'T REPLACED LIKE THEY WERE SUPPOSE TO BE. THE DEALERSHIP WOULDN'T WARRANTY THE PAINT JOB FOR OVER A YEAR, NO ADDRESS THE CONCERNS REGARDING THE TIRES. *PH

QUARTER GLASS SHATTERED WHEN HIT VERY LIGHTLY WITH A SMALL STONE BY A 7-YEAR OLD CHILD. SAFELITE GLASS SHOP (N. CHARLESTON, SC) STATED THAT IT MUST BE A DEFECT IN THE GLASS FOR SUCH A SMALL OBJECT TO DESTROY THE WINDOW. *AK

MY 2003 EXCURSION HAD A MAJOR TURBO FAILURE WHILE TRAVELING ON I-10 ON 12-26-03. MY FAMILY AND MYSELF WERE TRAVELING TO HOUSTON. THE VEHICLE ONLY HAD A TOTAL OF 1,049 LIFE TO DATE MILES. WHILE ON THE INTERSTATE FOR ABOUT 30 TO 45 MINUTES WE HEAR A LARGER POP NOISE AND A LARGE DROP IN THE ENGINE POWER. I ONLY HAD A FLASH OF A DASH LIGHT AND IT WENT RIGHT BACK OFF. I WAS TRYING TO GET OFF THE INTERSTATE. WAS DRIVING ABOUT 25 TO 35 MPH TRYING TO GET TO THE NEXT EXIT. NOTICE LARGE VOLUME OF SMOKE COMING FROM THE REAR OF THE VEHICLE. I PULLED OVER ASAP AFTER SEEING THIS. THE SMOKE CAME INTO THE CAB FROM THE VENTILATION SYSTEM (A/C). PULLED MY DAUGHTER FROM THE VEHICLE, ALSO HAD MY WIFE GET OUT OF THE VEHICLE. AT THIS POINT RELEASED THE HOOD LOCK, CHECKING THE HEAT ON THE HOOD FIRST. RAISED THE HOOD FOUND FIRE COMING FROM EXHAUST PIPE FROM THE TURBO. JUST SMOTHER THE FIRE OUT TO ENSURE IT WOULD NOT SPREAD. SAW THE OIL AROUND THE EXHAUST SYSTEM THROUGH OUT THE SYSTEM. THE VEHICLE HAS A 6.0 DIESEL ENGINE AND IS A 4X4 EXCURSION. IM FILING THIS REPORT FOR THE SAFETY OF OTHERS NOT FOR MYSELF. MY CONCERN IS FOR OTHER PEOPLE WHO ARE NOT EXPOSED TO THIS TYPE OF CONDITION WHICH CAN HAPPEN WITH A DIESEL ENGINE. IM A VEHICLE SUPERINTENDENT OF A LARGE CITY TRANSIT SYSTEM. AND HAVE SEEN FIRES FROM A TURBO FAILURES. 6.0 DIESEL IS A INTERNATIONAL PRODUCT, AND THE SERIES 40 ENGINES ARE PRONE FOR THIS TYPE OF FAILURES. THIS MAY BE THE ONLY FAILURE THAT IS REPORTED FOR THE 2003 6.0 DIESEL. BUT WITH ONLY 1,049 MILES THIS FAILURE SHOULD HAVE NOT OCCURRED. THEIR SHOULD BE SOME WAY TO ENSURE THE CHECK ENGINE LIGHT SHOULD HAVE CAME ON AND STAYED ON FOR THIS CONDITION FOR A FAILED TURBO. ITS AT THE DEALER AT THIS TIME GETTING REPAIRED. BEST REGARDS, BRYAN J. GARNER

DEALERSHIP HAS REFUSED TO REPAIR ( WARRANTY ) MY 4 MONTH OLD 2003 FORD EXCURSION. THE DOOR LOCKS DO NOT WORK, THE ROOF LEAKS, THE HOOD IS CROOKED. THE CRUISE CONTROL STICKS AND THE TRUCK ACCELERATES BUT WHEN THE OFF BUTTON IS PUSHED THE ENGINE DIES. THE PAINT HAS 100,000 RUST PARTICLES IN THE FINISH, THE PRIMER IS SHOWING THROUGH THE WHITE PAINT IN PLACES ON THE TRUCK, STRANGE NOISE WHEN THE TRUCK IS FIRST STARTED. *NLM

BRAKES ARE MARGINAL FOR STOPPING THIS VEHICLE. WHEN STOPPING OR STOPPED ON AN INCLINE (+/- 10 %) THE BRAKE PEDAL TRAVELS TO A POINT EVEN WITH OR BELOW THE HEIGHT OF THE ACCELERATOR PEDAL. THIS CONDITION CAUSES THE ENGINE TO ACCELERATE AS THE BRAKE PEDAL IS DEPRESSED TO STOP OR HOLD THE VEHICLE. THE DEALER HAS CHECKED IT THOROUGHLY AND FINDS THAT ALL SYSTEMS AND COMPONENTS ARE OK. I DON'T AGREE - IT IS AN UNSAFE CONDITION AND EXISTS ON MY DAUGHTERS SAME TYPE OF VEHICLE. *LA

WE RECEIVED A RENTAL VEHICLE FROM HERTZ, IT WAS A 2003 FORD EXCURSION. WHEN THE WOMAN DROPPED IT OFF SHE TOLD MY HUSBAND TO BE CAREFUL, IT PULLS TO THE RIGHT. LAST WEEK MY HUSBAND WAS DRIVING ON A STRAIGHT ROAD ABOUT 40 MPH, WHEN IT STARTED PULLING TO THE RIGHT, HE APPLIED THE BRAKES AND HE TRIED TO STEER TO THE LEFT BUT IT PULLED TO THE RIGHT EVEN MORE AND HE ENDED UP IN A DITCH, AFTER HE GOT OUT IT WENT THROUGH A STEEL FENCE AND ENDED IN A COW PASTURE. SOMETHING CAUSED IT TO SWERVE TO THE RIGHT AND CAUSE THIS ACCIDENT. THE BODY SHOP SAID THERE IS TOO MUCH DAMAGE TO TELL WHAT COULD OF CAUSED IT. *LA

SMELL IN PASSENGER CAB. HIGH IDLE--8 MPH. HIGH ROAD IDLE:40 MPH. STALLING, SURGING. AIR CONDITIONING LOSES CHARGE. *LA

WITHOUT WARNING THE VEHICLE STALLED. DEALER HAD ATTEMPTED TO REPAIR THE VEHICLE THREE TIMES, BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. DEALER WAS PROCESSING THIS VEHICLE UNDER THE LEMON LAW. *AK FORD REMOVED THE ENTIRE MOTOR THEY HAD THE VEHICLE FOR 1 WEEK FOR THE SECOND TIME. THEIR SOLUTION WAS THAT THE PROBLEM WAS THE FRONT TIRES. (THE CONSUMER DISAGREED AND STATED VEHICLE DID NOT STALL BECAUSE OF BAD TIRES. *SCC *JB

WHEN THE ENGINE IS STARTED, IT FREQUENTLY RUNS ROUGHLY FOR SEVERAL SECONDS OR MORE. IT CAUSES THE VEHICLE TO LURCH WHEN PUT IN GEAR AND HAS ALMOST LED TO ME STRIKING VEHICLES PARKED IN FRONT AND BEHIND ME WHEN I HAVE TRIED TO PULL OUT OF PARELLEL PARKING SPACES. IT HAS ALSO CAUSED ME TO STRIKE MY TRAILER AS I ATTEMPT TO HITCH UP TO IT AND MAKES THAT PROCESS VERY CHALLENGING. THIS VEHICLE HAS DONE THIS SINCE IT WAS NEW AND HAS BEEN BACK TO THE DEALER TWICE FOR REPAIRS WHICH HAVE FAILED TO CORRECT THE PROBLEM.