2021 FORD EXPEDITION Complaints

The contact owns a 2021 Ford Expedition. The contact stated that while driving 60 MPH, the vehicle decelerated, hesitated, and shifted out of gear independently. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The contact related the failure to Technical Service Bulletin: 22-2428 (Harsh/Delayed Engagement And/ Or Harsh/Delayed Shift). The failure mileage was 80,000.

The contact owns a 2021 Ford Expedition. The contact stated that while driving at various speeds on several occasions, the vehicle down shifted inadvertently, and the vehicle lost power. The contact stated that there were no warning lights illuminated during the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

Transmission issues: Sudden loss of power while driving 2021 Expedition on interstate when transmission disengaged at approximately 75 MPH in passing lane. This occurred most recently AFTER transmission was re-built at Ford dealership. Transmission has been having these issues for years and they have gotten worse (more frequent) with time. Last time occurred on Thanksgiving day 2024. Large red wrench indicator warning light appeared on dash advising to consult owner's manual. Small wrench indicator light remained at bottom of screen after the larger one disappeared. Dealership has not been able to reproduce the event which occurred about an hour into the trip on the interstate when proceeding up a slight grade. Vehicle is not safe to drive. Work requires frequent travel on interstate day trips. Loyal to Ford. Love Expeditions. Have owned several. No confidence in this one. Value adversely affected since cannot in good faith sell vehicle without disclosure of transmission issues. No response from Ford to notice letter sent to them after most recent incident.

The “handless” rear hatch opening activates when not intended. This has caused a concussion to a driver while loading a vehicle. While this is not a “driving” system, it causes injuries to occupants immediately prior to driving. It is entirely possible that a driver could suffer a head injury without knowledge, then begin driving. This causes a dangerous driving environment. In particular the system is supposed to operate when the key is in a persons pocket and the foot is waived in the air by the hitch receiver area. The issues exists because it activates even if an object moves under the vehicle when key is in the correct proximity. This can even pin a driver down with the door over thier back while loading. Again this causes injuries and issues that may not be discovered until driving. In this particular incident the driver was loading the cargo area, when the door activated to close unknown to driver. At the same time the driver was leaning back and standing back up hitting his head on the door while it was closing on him. Approximately 10 to 15 minutes later after finishing loading, the driver drove away (sole occupant). After another 10 to 15 minutes later driver was feeling dizzy and un able to focus. The driver stopped the vehicle and sought medical attention. The driver was diagnosed with a minor concussion. While this had a good result, it could have easily escalated or caused a serious accident. It is recommended that a safety advisory about the potential risks of automatic door opening/closing is released. In addition it is recommended that the manufacturer enable the ability to disable the automatic function in the vehicle system in a manner where it only comes back on after a user turns it on.

The right tail lamp on my 2021 Ford Expedition was loose, and the tail lamp completely fell off while I was driving. My safety and the safety of other drivers was put at risk when the tail lamp fell off because my tail lamp was not visible to other drivers. The vehicle was not involved in any accident, and the tail lamp is in perfect condition. My car is at the dealership currently to get it fixed, and the technician stated that the tabs are broken on the backside of the tail lamp so it is not able to lock into place. The tail lamp has to be completely replaced. There were no warning lamps, messages, or any other type of indication that the tail lamp was loose. I believe this was caused by a manufacturer defect.

I was in an accident on December 9 at 2 pm it was slightly wet out & 51 degrees i was making a left turn out of a business went into the middle lane and gave some gas to merge into the lane and the back end of the vehicle locked up and swung into a tail spin to the right as I applied the brakes it locked up worse and the vehicle spun around twice. Went into oncoming traffic and was hit. Had to exite the vehicle on the passenger side because i could not open the drivers door. When the police and tow truck came the both could not believe the airbags did not deploy . The car was found to be totaled by my insurance Co. AAA The fact that not one of the airbags didn’t deploy is very disturbing to me!!! This was my first Ford and dont think i will ever own anther.

The contact owns a 2021 Ford Expedition. The contact stated that the vehicle was difficult to steer and was pulling to the left and to the right. There was no warning lights illuminated. The EPAS system was turned off by the owner. The vehicle was taken to an independent mechanic for an alignment. The vehicle was repaired but the failure recurred. The contact received notification of NHTSA Campaign Number: 24E055000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact requested a buy back, but the vehicle failed to meet the requirements. The approximate failure mileage was 24,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford Expedition. The contact state while driving 55 MPH, there were abnormal sounds coming from the engine and the transmission. The temperature gauge warning light was illuminated. The vehicle was taken to a Chevrolet dealer twice to be diagnosed. The contact was informed that the transmission needed to be replaced. The transmission was replaced, and the vehicle was repaired. After the second repair the contact noticed that the engine was overheating. The vehicle was taken to a Ford dealer and the transmission was replaced another time. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 89,035.

My car continues to have electrical problems since 14 months after my purchase. I have reported it to Ford service multiple times as well as Corporate. Each time the same problem happens, I report it here as well. This is the 5th time that this has happened. Each time it has happened, I am at a red light and while waiting, my car just shuts off completely. In the beginning I could press my start button after 1-2 minutes and my car would restart. However, the 4th time it took 9 minutes before my car would start up. It happened again this past week. It took no longer than a minute for my car to start up again. I went to my local dealership and after they took a look, they just think the button with the "A and an arrow circling it" just triggered something and thats why it shut off. They told me there was nothing that they could do. My battery looked fine. This has happened so many times to my vehicle and its the same response, "my car is fine," it just triggered because it's "cold outside." Just tired of the Ford Corporation not fixing this problem in the Expedition. I have read stories on here with the same issue. Be aware if you drive this vehicle because one day someone will seriously get hurt.

Passenger side front headlight failure. The LED turns purple. Appears this is a common problem on vehicle with this type of headlight assembly F series as well. Dealers claim they don't know about it but a quick search to find its a common issue. Available for inspection. Light failure, confirmation is it is now always that way. Was inspected at the dealership and informed it was $3000 to replace the light assembly. No warning driver in front of me informed me to the issue.