2021 FORD EXPEDITION Complaints

The contact owns a 2021 Ford Expedition. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal without warning. During one failure, the contact shifted the vehicle from drive(D) to park(P) and the vehicle began to roll backward as though the vehicle were in neutral(N). The contact then shifted the vehicle back to drive(D) and the vehicle resumed normal operation. The vehicle was taken to a dealer where the contact was informed that the only way to diagnose the problem would be to duplicate the failure. The manufacturer was also notified of the failure and the contact was given the same information as the dealer. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 41,000.

I was on my way to my daughter's school. We got off the on ramp to her school and while waiting at the red stop light, my car stalled. The wheels locked. My brake pedal and gas pedal were not working when the stop light turned green. The car dashboard was showing the power to be on but nothing was working. After a minute, the battery light and the a light with the arrow that kind of circles around it started blinking. I put my hazards and waved people behind me to go around me. After a few minutes, my car started to go backwards on the on-ramp. I looked back and could feel and see my car going backwards toward the cars behind me. The traffic behind me on the on-ramp started to honk at me. They could see what was happening too. I put the car from drive to park and put my emergency brake and the car stopped. I called 911 and explained what was happening. After a few more minutes, two men in two different vehicles came and offered to help push my car. One of them asked me to put my car in neutral but my car was not allowing me to turn to the different shifts. All of a sudden my car starts blinking again. One of the guys told me to try to press the power again. All of a sudden my car starts powering up again. I thanked the two men and finished dropping off my daughter to school. From the time my car stalled and turned back on was about 8-9 minutes. This car has shown problems over and over with Ford. I have had 3 new car batteries since owning this vehicle in the 3 years I've had it. I've reported all the different car issues on the NHTSA website. I just had my oil changed a few months ago. My car just had a few things fixed in June. I have never been so shaken up like this before. My legs and hands could not stop shaking. I couldn’t stop crying. I’ve never been so scared in my life in this vehicle. This was the first time my kid was with me when my car has stalled like this. For my car to lose complete function was the scariest moment in my life with my kid.

The contact owns a 2021 Ford Expedition. The contact stated that while the vehicle was parked, the contact noticed a puddle of blue windshield washer fluid on the ground underneath the vehicle. In addition, the contact stated that the washer fluid was also coming into the front floorboards of the vehicle. The contact stated that due to the failure, the interior of the vehicle had an awful odor and mold. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that he had not refilled the windshield washer fluid reservoir in 6 months due to the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 27,000.

When stopped, the auto start stop comes on and the engine turns off. Suddenly a warning comes on and says that the vehicle has to be put in park and push the start button to start the engine again. It will not start automatically when the brake pedal is released. This has happened a number of times. I have not been to the dealer.

At 40,000 miles Transmission skips gears going from 3-4 4-5 and 7-8. Transmission jolts hard when put into reverse. Valve body was replaced which fixed the issue for a couple of months and now the same issues are occurring.

The Engine is shutting off completely. I am getting the message "Shift to P. the Restart Engine" This happened as the light changed to green. Heavy morning work traffic was behind me and I had never seen this before and called Ford Service manager and he had no answer. This is very dangerous especially during traffic.

The Powertrain control system has detected an internal PCM communications error PCM will invoke failure mode effect management.

Shifting from park to drive on a level surface, the transmission will sporadically slam into gear so hard that the vehicle lurches forward. By the time I got to the dealership, it would not duplicate the problem. This vehicle has had the transmission rebuilt/replaced 4 times for this issue (among other issues), and there is less that 40,000 miles on the vehicle. The transmission also slams into gear on 3rd, 5th, and sometimes 6th (upshift and downshift). It will sporadically downshift when at highway speeds regardless of changes in speed or incline.

The power train failed to accelerate and completely disengaged. While trying to avoid being t-boned by another car, the vehicle failed to accelerate when required. The RPM gauge showed the acceleration demand but it did not transfer to the power train. Luckily the car running the red light swerved to miss us because we were not able to proactively avoid the collision. Ford first replaced the transmission plate, after recurrence is now offering a transmission rebuild under warranty. Now out of warranty, concerned issues will continue as Ford dealer not forthcoming on the repairs being done stating multiple issues are not related.

My catalytic converter of my 2021 expedition is going out. We had a 2019 Ford Expedition Texas Edition and I had the same issue. We purchased our current expedition in April of 2023. This spring the converter was signaled with the check engine light and since then my vehicle has had issues with acceleration, it consumes gas at an extremely high rate and my engine works harder over time. My concern is that my vehicle will have an engine malfunction or put me into bankruptcy by the amount of gas it consumes per trip. I found that many other expeditions from the years 2018-2022 have similar issues to mine, in fact one of my friends in town had the same issue. I reported my issue to Ford and they said they would not repair. My vehicle has less than 80k miles on it.