2020 FORD EXPEDITION Complaints

What component or system failed or malfunctioned, and is it available for inspection upon request? The Powertrain Control Module (PCM), which manages engine-transmission communication and regulates cooling system performance, malfunctioned, resulting in a cascade of related failures: Transmission system: Delayed shifting, hesitation, and eventually a “transmission stuck in park” code. Cooling system: Repeated overheating that led to a ruptured radiator. These issues stem from the faulty PCM referenced in Ford Recall 24E13, issued on April 25, 2025. Yes, the failed components remain in the possession of Harbin Motor Company in Scottsboro, AL, where the vehicle is still located. The vehicle has not been repaired and is available for inspection upon request. How was your safety or the safety of others put at risk? This vehicle was operated while exhibiting documented powertrain and overheating symptoms—including while transporting children. Harbin Ford repeatedly instructed continued use despite: Diagnostic scans on April 10, 2025 confirming PCM-related failures including “transmission stuck in park” and overheating. A coolant leak that occurred without warning lamps, leading to the radiator bursting. These failures put occupants at serious risk of breakdown or fire, especially in high-traffic or high-temperature driving conditions. Operating a vehicle with a malfunctioning PCM increases the likelihood of gear slippage, sudden deceleration, or complete transmission failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue has been repeatedly confirmed by Harbin Motor Company, an authorized Ford dealer: On April 10, 2025, a scan identified “transmission stuck in park,” overheating, and a third unidentified code. On May 15, 2025, the service manager Craig Davis confirmed the transmission had an internal issue requiring a full rebuild and located a coolant leak. These confirmations were documented via servi

I’ve owned my 2020 Ford Expedition for just over a year. Initially, the transmission performed flawlessly. However, over time I’ve noticed a few concerning issues: At low speeds, the transmission shifts very hard. While accelerating at interstate speeds, it feels like the transmission is slipping. When I shift the vehicle into gear, it makes a loud clicking or knocking sound.

I was driving pulling off an exit incoming to a highway that needed me to speed up to catch a 65 MPH traffic while I was going 35MPH the car while on D for drive somehow engine REV went up to 5500 RPM no power to drive vehicle slow down to 30MPH and all of the sudden a Violent engine and all the body clunk as if another gear or Park all of the sudden! Tires stop spinning as you can hear tires screeching and this lasted a second and then transmission caught up again and started to accelerate again normally. We were almost hit from a moving truck behind us with 3 small kids in the car! This already happened 3 separate times while we are out traveling out of our hometown. 98 degrees outside dry conditions flat surface in Florida Got it all on Dash Camera on VIDEO and Audio Hope to get this fixed before someone gets KILLED!

Transmission hesitated when entering traffic almost causing accident. This is not the first time this has happened. After the first incident I addressed the issue with the service manager. He said it’s common that this model transmission shifts rough, and has some hick ups but, nothing to worry about. It also randomly shifts into neutral randomly.

The transmission is consistently hesitating to switch gears, very jerky gear shift, and will sometimes completely fall out of gear. You could so easily lose control if this happened on the highway. Thank goodness we weren’t on a busy street. This isn’t the first reporting according to a simple search online and there should be a recall for safety reasons. This could be life or death for someone driving on the highway.

The contact owns a 2020 Ford Expedition. The contact stated while driving 40 MPH and attempting to overtake a semi-truck, the vehicle shuddered, lost motive power, and made an abnormal clunking and winding sound. The contact stated that the failure had occurred several times while driving and depressing the accelerator pedal and while driving from a complete stop. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, failure could not be duplicated. The contact stated that the failure reoccurred. The vehicle was taken to Krapohl Ford (1415 E Pickard St, Mt Pleasant, MI 48858), where the transmission shifter cables were reset through a computer update; however, the failure persisted. The vehicle was taken back to the dealer, where the cause of the failure could not be determined; however, the dealer recommended the transmission be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the transmission shifted hard between gears. The contact stated an unknown warning light was illuminated and then went off. In addition, the contact stated that the transmission hesitated while shifting between gear and then unexpectedly downshifted. The contact stated that the transmission seemed not to identify the intended gear. The contact stated that the failure had become persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for a diagnostic test. The contact stated that when the failure started, the vehicle was taken to the dealer several times, however the failure was not duplicated. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.

The contact owns a 2020 Ford Expedition. While the contact's wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission unexpectedly downshifted from tenth gear to first gear. The contact's wife drove the vehicle to the shoulder of the road. The contact's wife was almost rear-ended by a tractor trailer. The vehicle was driven to the residence with the hazard lights activated. The contact test drove the vehicle and the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. In addition, the contact stated that in 2024, two transmission software updates were performed by the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 55,000.

i bought a 2020 ford expedition with the 10r80 transmission last july. They have used this transmission since 2017 and continue to put it in vehicles depite having many issues with them. When i was sold this vehicle i was told it had a new transmission just put in it (by another dealership than who i was buying it from) and the carfax (that i still have) shows that the transmission had been replaced. In the last month or so ive been having a hard shift at 4th and 8th gear. i figured it would be covered under warranty so i take it back to the dealership that did the work. They said it didnt have a new transmission only the cdf clutch was replaced. now when i look at the carfax it only shows the tranmission was rebuilt. Thats Fraud. a dealership shouldnt be able to change a entry. i was only 2231 miles over the powertrain warranty and ford will not help. the part that was fixed only had a year warranty and it just a month past a year since it was repaired. Ford knows this tranmission has problems and should be held accountable. i look forward to hearing from someone.

Transmission has extremely hard downshifting which has required the tea be replaced. Vehicle will downshift so hard it feels like you have been rear ended. Vehicle has to be put into neutral and then back into drive. This is very hazardous.