2020 FORD EXPEDITION Complaints

The leather on the steering wheel keeps peeling off. It’s unsafe Becuse the steering wheel becomes slippery

My 3rd / Center brake light assembly had to be replaced as it was not working. The issue was caused by condensation. I paid to have it replaced but feel this should be a warranty item. Root cause should be improper seal around light assembly. This would not be normal user “wear and tear”. It is improper design/mfg process. Since it is the high brake light this is a serious safety concern. Thank you

The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the parking brake warning light illuminated. The vehicle was taken to the dealer. The contact was informed that parts were unavailable to repair the vehicle. The contact stated that the vehicle was unsafe to drive with the unrepaired seat belt recall. The contact received notifications of NHTSA Campaign Number: 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts to do the recall repairs were unavailable. The failure mileage was approximately 60,000.

The contact owns a 2020 Ford Expedition. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the vehicle shuddered extremely while driving. The manufacturer was notified of the failure. The dealer confirmed the failure and stated that the transmission needed to be replaced. The vehicle was not repaired.

The contact owns a 2020 Ford Expedition. While entering the vehicle, the contact became aware that the front passenger’s side seat belt was locked but was able to be retracted. The contact received notification of NHTSA Campaign Number: 26V344000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The car will lose power when trying to accelerate on the highway. The car’s transmission will completely shift out of a high gear while traveling 50+ mph at a time when you are trying to accelerate onto the highway or speed up to avoid another vehicle. The car’s transmission will shift to first and slow way down and you cannot regain power or speed for several seconds. This has happened multiple times over the last several months, sometimes multiple times a day.

The contact owns a 2020 Ford Expedition. The contact received notification of NHTSA Campaign Number: 26V368000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford Expedition. The contact stated that while parking, the passenger removed their seat belt. As the seat belt retracted, there was a very loud explosion sound. A cloud of dust was observed, and the passenger-side seat belt became extremely tight. The contact stated that the vehicle shook, and the sound and movement originated from the passenger-side seat belt retractor housing. The contact received notification of NHTSA Campaign Number: 26V344000 (Seat Belts); however, the part to perform the recall repair was unavailable. The vehicle was taken to a dealer, where it was diagnosed with the failure related to the recall; however, the dealer stated that the contact would have to pay out of pocket for the repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 87,849.

My 13 year old daughter and I were driving home from softball practice, and mid conversation, without warning, it felt like something rammed into us from the side of my car. We were coasting at a cool 40 miles per hour and were winding down after a long day. My daughter yelped that her seatbelt was suffocating her. My mind was racing but I didn't see a vehicle that anywhere that looked like it actually hit us. After further researching the issue, I discovered that the massive boom we felt in my vehicle was most likely the pyrotechnic charge firing inside the seatbelt retractor assembly. My daughter's seatbelt instantly retracted tightly, and my daughter had to unbuckle quickly. I'm glad I was still with it enough not to stop right there because no doubt we would've been hit on the highway, and her sitting there without a seatbelt. We pulled over and inspected our vehicle but no sign of a wreck, confused we googled exactly what had happened and were in shock to find that the seatbelt had deployed like a bomb in our vehicle. The recall has been noted without a remedy on both the dealer's website as well as NHTSA, however, we were never notified by mail. The vehicle was inspected previously, and the dealership noted that it had the recall without communicating with us. This happened without warning, messages, or anything else. My driver side seatbelt did not work effectively like it would if we were indeed in a crash, so I felt like someone wrecked into us and I basically didn't have a seatbelt restraint because the vehicle did not recognize the deployment of the mechanism as a "wreck". My neck down to my back hurts and has continued to be sore from the incident. I have been hit by vehicles before over my lifetime, and this felt much harder than any hits I have encountered.

The vehicle disengages and loses power, feels like it shifts to park and won’t go.