2017 FORD EXPEDITION Complaints

I have attempted to have the existing recall fixed for approx 9 months. I'm told the parts are not available.

Pulled into a parking spot and put the car in park. The vehicle started to roll backwards while in park. Had to hit the brakes to stop the car. I checked and the car was securely in park. Had to put the car back in drive and pull forward to pull back fully into the parking spot and apply the emergency brake.

I have been having an issue with an intermittent blower motor not working, it was replaced by ford in November 2022 and as of July 2023 it is needing to be replaced again as I have no a/c or front blower motor again. I have attempted to have this recall fixed and ford still does not have the new part so this will not continue to happen. I currently live in Florida and have 2 small kids with no a/c in our vehicle, the current dealer that I am working with stated I can get a rental car and pay for it out of my own pocket until ford can finally get a new part that will work and hope I will be refunded. They are attempting to order the temporary part again and replace the blower motor for a 2nd time but have advised me they don’t know how long it will take to get the part and when they do get the part they will need my car for 4-5 days with no option of a rental on their dime. I have been dealing with intermittent blower motor issues for almost a year now and ford has not been able to remedy this recall. I feel I am being bounced around and ford is not taking ownership of getting the new fix since 8/26/2022.

Driving through a mile-long tunnel on an interstate highway (speed limit 55 mph), the vehicle ceased to respond to the gas pedal and would not accelerate or maintain speed. Attempted to shift gears but that produced no change - it was as if the transmission was stuck in neutral, but pushing the gas pedal did not increase the rpm. As we exited the tunnel at approximately 30 mph, the driver attempted to pull over and stop the vehicle, and found that the power assist for the brakes was not working, making stopping difficult - the driver had to push the brakes very hard, multiple times, to stop the car. We did contact 911 dispatch when we thought we were going to likely impede traffic, as the tunnel only had two lanes traveling the same direction. However, no intervention was required as we reached the end of the tunnel and were able to pull over before the call was completed. The vehicle was towed to a dealership and they diagnosed a fuel pump and/or fuel pump module problem, but have ceased to respond to our calls for the past 48 hours, so we have no further information. The check engine light turned on when the car was restarted, but then later turned off, without any repair work having been completed.

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the USB, the GPS System had started to malfunction. The dealer was notified of the failure however, the contact was informed that the parts to do the recall repair was unavailable. The contact then stated that the air condition system failed to operate. No warning light was illuminated. The dealer was notified of the failure and the contact was informed that the parts to do the recall repair was not available; however, the dealer offered a temporary repair for a fee. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 130,000. Parts distribution disconnect.

The contact owns a 2017 Ford Expedition. The contact stated while driving 45 MPH, the brake light illuminated on the instrument panel. The contact pulled over to check the brake fluid and discovered that the brake fluid reservoir was empty. After adding brake fluid, the brake fluid warning light re-appeared with the brake pedal being depressed to the floorboard. Despite the failure, the contact was able to drive to the residence using the parking brake. The following day, the contact inspected the vehicle and discovered that the brake master cylinder had allowed brake fluid to leak into the brake booster. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 22V150000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was 104,290.

We have left four messages with Covert Ford in Austin to get an appointment for the Air Conditioning safety recall and they will not return our calls.

The HVAC blower motor connector for the Ford has completely burned out. When in use, it is hot to the touch (too hot too touch sometimes) and emits an electrical burning smell. The HVAC unit now only works on high and if the unit is connected in a certain angle. I took the vehicle into FORD in Kirksville,MO and their technician told me it wasn't covered under the blower motor recall and it was going to cost $600+ to repair. When I asked the technician that upon replacing the part, what would keep it from happening again I was told FORD realized the grounding wire in the connector wasn't strong enough to hold the charge, and they have sense come out with a part where the grounding wire is "heavy duty". When I contacted FORD about the issue they informed me that it was not covered under the blower motor recall and there were currently no programs to cover the repair.

The contact owns a 2017 Ford Expedition. The contact stated while driving 25 MPH, the brake pedal was depressed, but went down to the floorboard, and the vehicle hesitated to respond. The message "Low Brake Fluid" was displayed. The contact stated that the failure recurred while driving. The vehicle was taken to a Chevrolet dealer, where it was diagnosed that the brake master cylinder was leaking brake fluid into the brake booster. The dealer diagnosed that the brake master cylinder and the brake booster needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V150000 (Service Brakes, Hydraulic). The local Ford dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.

Wheels: tires were unidernflated to 25 and no dash warning received. Tires inflated to 32. Within a month severe tire bulge appeared no dash warning. Tires now replaced. Power train: yellow wrench on dash, suv went limp after acceleration, suv had limited forward power to pull over to side of road. Shut engine off, restarted, no yellow wrench, no problem for approximately 20 miles. Identical problem occurred 2 more times about 20 miles after the preceding incident. From Ford forums it appears there is an issue with the throttle body, but when taken to Ford for OBD scan no error was found. This 2017 Ford only has been garage kept, gently driven about 34,000 miles.