2021 FORD EXPEDITION Complaints

I was driving down the interstate in the morning going traveling out of town for a day trip going approximately 60 MPH. There was an opening in the "Fast" lane so I pushed on the accelerator as I was getting over and it felt as if when it was down shifting it could not find any gears. The vehicle slowed WAY down, thank goodness the person that I pulled out in front of was pay attention otherwise they would have rear-ended us. The exact same thing happened twice again later the same day as we were headed home.

Expedition would not shut off! Electrical system burning and burned up fuse box battery and sensors could not kill power to vehicle. We had to pull full pump relay to shut off engine and then disconnect battery to shut down electrical system. This caused not only much damage to fuse box wiriring and battery. Ford dealer says 2500-3000 in damage to vehicle. This could have caused battery to explode or electrical fire glad this wasn’t parked in my garage and we where able to keep car from catching fire Expedition did have the previous recall done for electrical and still have issues with wiring

10-Speed transmission frequently shifts hard, and sometimes misses a shift entirely resulting in no power for a few seconds while the transmission tries to "find" the right gear. This has occurred in busy intersections which obviously presents a major safety risk. Awkward shifting started about 2 months ago, complete loss of power has occurred 3 times in that time period. Vehicle is currently sitting in a Ford dealership service department awaiting diagnoses and repair since 5/29/23.

Severe transmission slippage/failure at all speeds. Gear disengages randomly during acceleration. No Ford dealer wants to take the responsibility to repair or fix it. Per the dealers, the computer doesn’t log the occurrences. Hard to believe that and hard to believe there is a major class action lawsuit in CA regarding this.

The contact owns a 2021 Ford Expedition. The contact stated while driving 25 MPH, the vehicle lost motive power with a messaging to restart the vehicle being displayed. The contact restarted the vehicle and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that no failure was found. On another occasion, the contact contacted the dealer and the dealer stated that the failure was a known issue however, there was no recall for the failure. The manufacturer was contacted, and the manufacturer stated that the vehicle needed to be diagnosed. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 4,000.

The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Daily the automatic transmission will erratically and forcefully downshift at highway speed. When changing Driving Modes the transmission display on the dash has numbers disappear and the transmission downshifts with great force which has lead to injuries. After sitting for more than a few hours the transmission will not go into reverse at first but will then violently shift into reverse after several minutes. These issues began not long after we purchased this vehicle new. The service manager at the dealership the vehicle was purchased from when I told him about these problems told me that I don’t understand how a 10 speed transmission works. Sometimes the driver’s seatbelt will not buckle.

My car has a very scary safety recall. The important notice that I received states that Ford Motor Company has authorized your dealer to provide you with vehicle pickup and delivery, a rental vehicle or other alternate transportation all for FREE. I live in a very large city and can't find one dealership that says they buy into this free service. Not even the dealership where I purchased the vehicle. I do not have transportation to drop my vehicle and need this free service that is offered. I have contacted FORD with no response or help in finding a dealership that complies with their offer.

The contact owns a 2021 Ford Expedition. The contact stated that on two separate occasions while the cruise control was engaged at approximately 86 MPH, the RPM increased and the vehicle inadvertently accelerated; however, the contact’s husband was able to disengage cruise control to slow down. No warning lights were illuminated. The vehicle was taken to the dealer where the technician determined that the floormats had jammed the accelerator pedal however, the failure recurred. The contact then stated that on a separate occasion while the cruise control was engaged at approximately 84 MPH, the RPM increased rapidly and the vehicle inadvertently accelerated at high speeds however, the contact’s husband attempted to disengage cruise control, but the cruise control failed to disengage. As a result of the failure, the contact’s husband had to apply extreme pressure to the brake pedal to stop the vehicle. The contact’s husband was able to navigate off the road then turned off and restarted the vehicle. The battery warning light was illuminated. The vehicle was taken to the residence and was then towed to the dealer to be diagnosed. The contact was informed that an unknown sensor and the battery was faulty however, the actual cause of the failure could not be determined. The manufacturer was notified of the failure and the contact was advised to tow the vehicle to another dealer. The contact was provided a case number, but no further assistance was provided. The failure mileage was approximately 2,000.

Rented the vehicle from Action Car Rental in Orlando FL. on Nov 7, 2022. The following evening we noticed some drips coming from the reading light assembly on the roof between the driver and passenger seats (there is no sunroof). We contacted the facility and left messages - no return calls - we contacted the parent company NU Car Rental and did not get anyone on the phone after calling back multiple times. There was a hurricane/tropical storm approaching between 11/9 am-11/10 am and when I finally got ahold of someone during the storm shutdowns; I then notified them of the water intrusion. They said I can return the vehicle to the security guard after the storm passes but cannot guarantee they will have a replacement car for me and to rent elsewhere if I had to. They would note the account for a refund. I was on vacation in Orlando until 11/14, therefore I had to get another rental elsewhere. The afternoon of 11/10 when my husband got into the car with my son they realized tons of water was on the front floorboards. The night before and when we returned the car we got in the SUV to drive we heard water swishing in the body of the car (this was after the storm - we didn't drive during the hurricane alerts). Upon acceleration the water swished from the front to back and could be heard on both sides of the car then deceleration the reverse; water swished from the back to front. When we returned the car to the security guard around 5:55a he said it would be inspected by [XXX] the manager. The manager did not inspect the car until it was marked as returned at 6:20a. He stated on the notes the car was in good condition and listed incorrect mileage driven. Numerous attempts were made to get a refund due to the issues and safety concerns - failed attempts until I got an investigative reporter involved. Then my CC reversed their denial of the dispute and rtnd the money. But we discovered the car had a major accident in Canada and also had multiple recalls open. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATI