2021 FORD EXPEDITION Complaints

I purchased this 2021 Ford Expedition brand new from Ford of Kirkland in WA and discover there's a hard shift or pause when downshifting especially on an uphill. Often time it made a loud metal snapping sound from under the hood when that happened. I was driving on the freeway one afternoon the vehicle jolted and paused and doesn't engage for about 2-3 seconds causing the vehicle behind me to honk. It finally re-engaged after making the loud metal snapping sound. This vehicle had been in service 3 times for the same complaints but still not fixed and discovered that other people with the same Ford vehicle had the same complaints as me

We just purchased this vehicle and started to notice a hard down shift when slowing down from 6th gear. I drove it Saturday January 21st and when I shifted the vehicle into reverse to back into a parking space it threw the transmission into a fault and had no reverse. Still drove forward. Took the vehicle in for service on 1/25/23. They ordered parts to fix the harsh shift. No comment on the reverse issue. Picked up vehicle evening of 1/25/23. Drove from dealership to gas station close to home, about 15 miles. Shut vehicle off to fuel. When I restarted the vehicle it kept pushing forward against trans pawl and then rolling back repeatedly. After it did this 10 times or so I put the vehicle in Nuetral and it proceeded to drive forward for 20-30 feet uphill. After 20-30 feet of driving forward the wrench light turned on and the vehicle stopped driving forward and rolled backwards down the hill as it should have. After this the vehicle had forward gears but no reverse gears. Wrench light and CEL light both illuminated when driving home from gas station. Will have dealership tow back 1/26/23 due to safety issue of vehicle driving forward while not in gear.

Front differential failed. I was driving to the mountains and when I reached snow level it was about 38 degrees F and I slowed to less than 20 mph and switched to 4A. Within a few moments I heard and felt a grinding sound from the front. I have used 4WD several times over the year or so I've had the vehicle and have never heard this noise before. I thought it was the hubs not engaging completely and so I switched it back to 2wd and while the noise was less it continued. I switched back to 4wd and I confirmed that 4wd was working but the noise persisted. I bought this vehicle specfically for its 4wd and my family's life depends on it working when we are up in the Sierras where it snows 2-3 inches per hour. When we returned I immediately took the vehicle to the dealer who informed me that it was the front differential that failed and parts are on back order. I am still waiting two weeks later. They said this is not common but why are parts on back order if it is not so common?

The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was unavailable. The local dealer was contacted, and an appointment was scheduled but the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

My intake manifold has been experiencing corrosion. I took it to the dealership for inspection. They said they couldn't determine what was causing it but confirmed it was a process of corrosion. After my own investigation, I have realized there is a design flaw in the gutter area where the bottom of the windshield meets the hood. When it rains or when I get a car wash, the fluid/water is channeled toward the center of the windshield and drains onto the intake manifold and other various surrounding engine parts underneath the hood. I have never seen this happen in other cars. It's a bad design that will eventually corrode the engine. Furthermore, it may be affecting some electrical components under the hood near the intake manifold. This is bad. Please look at the design on the 2021 Ford Expedition XLT. Not sure if this is how they have designed it on other model years, etc. It's a real problem that will cause some serious problems of the engine down the road.

What component or system failed or malfunctioned, and is it available for inspection upon request? The transmission slams down into gear from 9th to 8th gear. It also slams in stop and go traffic from 4-5, 5-6. It is available for inspection. How was your safety or the safety of others put at risk? The transmission jerks hard enough to move you in your seat and could cause accidental breaking or acceleration. In stop and go traffic it could cause you to rear-end someone because it lags shifting. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It has been back to the dealer 4 times for this issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there are not warning messages. It has done this since 17,000 miles.

I have just found out that my pre-collision assist system has never worked in my vehicle since the day I purchased it brand new from the Ford dealership. My vehicle is 1 1/2 years old now and I never knew I had this function. Recently, I got a chip in the center of my windshield and I got it fixed. I asked how much a new windshield was and I was told a price and to make sure I get OEM glass and to have the camera in the front where the rearview mirror is calibrated correctly so the pre-collision assist will work correctly. I was somewhat confused and was like ok. I searched for the settings in my vehicle and sure enough there is a pre-collision setting which has been ON since who knows when because I never touched that setting before. Well, it has never worked because I have had countless encounters with vehicles and pedestrians cutting me off right in front of me while in operation. This is not good. And I read that 2020 Ford Expeditions have been recalled because of this. I believe it's happening to 2021 models as well. I expect to take my vehicle in for service ASAP.

The contact owns a 2021 Ford Expedition. The contact stated while driving 70 MPH, the vehicle decelerated without warning. The vehicle was taken to the dealer but no cause for the failure was found. The contact stated that the failure persisted. The manufacturer was contacted but offered no assistance. The contact was referred to the NHTSA Hotline for assistance to file a complaint. The failure mileage was 21,000.

Issues started after the under the hood fire recall. When driving the vehicle the car will shut down and throw all lights on the dash. This vehicle has been in the shop for repairs, but not fixed. This is a safety issue due to the fact the the vehicle will shut down while driving leaving you stranded when it happens.

The contact owns a 2021 Ford Expedition. The contact stated that as his wife had attempted to park the vehicle, she placed the gear shifter into park(P) and let her foot off the brake pedal. Once she released her foot off the brake, the vehicle abruptly accelerated forward and hit a storage shed. The contact depressed the brake pedal multiple times during the failure but the brakes failed to engage. No warning lights appeared on the instrument panel during the failure. The air bags did not deploy upon impact. The police were not called and no medical assistance was needed. The storage shed was destroyed as a result of the impact. The contact called the dealer and made an appointment for a diagnostic. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.