2019 FORD EXPEDITION Complaints

There is a known recall on the front seatbelt restraints on 2019 Ford Expeditions. It has been over a year and Ford still does not have a remedy. I got a fault code and light on the dash regarding the front drivers side seatbelt. Ford confirmed I’m at risk of the pretensioner detonating and tightening but refuses to give a loaner car, a temporary fix, or issue a no drive warning.

There was a loud bang and the seat belt suddenly tightened unexpectedly while I was driving. I cannot retract the seatbelt and can no longer fasten it.

The contact owns a 2019 Ford Expedition. The contact was unable to extend the driver’s side seat belt to securely buckle the seat belt. The failure was a recurring failure. The "Supplemental Restraint System" warning light was illuminated. The dealer was contacted and associated the failure with NHTSA Campaign Number: 24V099000 (Seat Belts); however, the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 128,270.

My 2019 Expedition has experienced an inadvertent seat-belt pretensioner deployment. There was a very loud explosion-like bang, the belt tightened suddenly, fortunatelly I didn't loose control of the car and continue driving slowly until I got home (5 min away). Now the belt is locked and cannot retract or extend. The vehicle is not safely usable. I had light bruises on my left shoulder and some pain. I've called the dealer and they said there is a recall on this but no solution until September.

While driving a 2019 Ford Expedition under normal conditions, the driver-side front seat belt pretensioner suddenly deployed without a collision, impact, hard braking event, or other apparent reason. The deployment produced a very loud explosion-like sound immediately next to the driver's head/ear and forcefully activated the seat belt pretensioner. After the deployment, the driver's seat belt became completely locked and can no longer be extended or used. There were no known warning signs immediately before the deployment. The vehicle was not involved in an accident. The failure occurred spontaneously while the vehicle was being operated. I contacted an authorized Ford dealer after the incident. The vehicle is affected by Ford's recall involving inadvertent front seat belt retractor pretensioner deployment. The dealer advised that there is currently no remedy available for the recall. Because the pretensioner has already deployed and the driver's seat belt is now inoperative, the vehicle cannot be safely operated with a functioning driver's restraint. The failed seat belt/pretensioner assembly remains installed in the vehicle and is available for inspection. I am also contacting Ford directly regarding the failure and the lack of an available recall remedy.

The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while attempting to drive from a complete stop, the vehicle hesitated to respond. The contact stated that while driving 70 MPH on the interstate, the vehicle felt like the parking brake was engaged. The engine revved abnormally, and the vehicle failed to accelerate as intended. The contact stated that the failure was intermittent, and the vehicle returned to normal operation while the contact continued driving. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

The contact owns a 2019 Ford Expedition. The contact received notifications of NHTSA Campaign Number: 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the chrome around the center console had started to peel. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000.

While I, the driver, was parking the vehicle, there was a loud pop noise next to my ear. My seatbelt locked up in place and there was smoke coming from the seatbelt tensioner area of the car. The seatbelt will not move at all now. I just took it into the Ford dealer and they said they are unable to fix it under the recall because it is only in the advanced stages. They recommend that I wait.

The contact owns a 2019 Ford Expedition. The contact stated that while driving at approximately 25 MPH, there was an abnormally loud popping sound coming from the vehicle, accompanied by a rotten-egg odor. The contact stated that the driver’s seat belt tightened and locked across the chest, rendering the seat belt inoperable; however, the contact was eventually able to unbuckle the belt. The contact had a headache due to the noise and left shoulder pain associated with the seat belt failure but had not sought medical attention. The contact stated that prior to the failure, the air bag warning light was illuminated. The contact had received notification of NHTSA Campaign Number: 26V344000 (Seat Belts). The dealer was notified of the failure, and an appointment was scheduled; however, the vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was provided a case number. The dealer and the manufacturer denied a request for a loaner vehicle. The failure mileage was approximately 152,000.

I am filing a safety complaint regarding a 2019 Ford Expedition seatbelt-related safety recall (25V197). The defect involves seatbelts that are unsafe & require replacement. Ford has acknowledged the defect but despite my numerous requests for assistance, has not provided any repair timeline, leaving the vehicle in an unsafe condition for an indefinite period. Seatbelts are a critical safety component. The defect prevents my seatbelts from functioning properly, creating risk of injury or death in the event of a crash. On XXX at 5:30 PM our passenger side seatbelt suddenly deployed while driving. At first my significant other [XXX] old female thought she'd been shot due to the loud bang & odor of gun powder when her seatbelt snapped violently, impacting her upper chest near the throat. Furthermore, the recall applies to the front driver’s side seatbelt as well. As the vehicle cannot be safely operated, I've been forced to park it until repairs are available. Manufacturer Response: Ford has stated that no parts or remedy timeframe is available. They are offering rental reimbursement, but the reimbursement rate is far below the actual cost of a rental vehicle, making it financially impossible to maintain safe transportation while waiting for Ford to provide a remedy. Impact: I'm without a safe vehicle due to a known safety defect, & Ford’s inadequate remedy/reimbursement leaves me without reasonable transportation. So I've been forced to secure a comparable rental vehicle. After searching for the lowest possible rates, beginning 7/24 I'm renting at a cost of $49.60/day for 30 days at a time. Requested Action: I request that NHTSA investigate Ford’s failure to provide a timely remedy for this safety recall & evaluate whether Ford’s rental reimbursement program complies with federal safety recall obligations. I also request that NHTSA require Ford to provide immediate remedy, transportation assistance, or full reimbursement for until repairs are completed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION