2020 FORD EXPEDITION Complaints

For the past month I have started noticing my ford expedition changing abruptly between certain gears. The problem progressively got more noticeable until last week while driving my Ford Expedition on the highway it lost power unexpectedly, feeling like it was about to stall while driving 65 mph and on the third lane while the car randomly downshifted from the 10th speed to the 6th. The person behind me almost rear ended me in the process. Just a couple of days after that (while waiting for my appointment with the dealership), I encountered another close call while entering a roundabout. The vehicle again felt like it was stalling, causing me to lose momentum in the middle of the intersection and this time almost getting hit on the side with both my young kids in the car. This is especially alarming because i am clearly not the only one to run into this problem yet no recall have been made or at least not on all the models that are affected. This issue is related to a known defect in the 10R80 transmission used in this vehicle, which I understand is widely reported among other owners of this model. I have an active repair and goodwill claim open with Ford regarding this transmission issue. I'm filing this complaint to document the safety risk this defect poses, particularly the loss of power in live traffic situations, and to ensure it's on record with NHTSA.

The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the transmission attempted to shift into park but downshifted from third gear into first gear instead. No warning lights illuminated. The contact received notification for NHTSA Campaign Number: 26V402000 (Power Train); however, the parts to complete the recall repair were not available. The contact stated that the failure was persistent and once occurred while the contact's family occupied the vehicle, creating a safety hazard and rendering their only vehicle unsafe to drive. The dealer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 142,696.

While highway driving, the transmission drops into neutral when accelerating and then jumps back to gear. This poses a huge safety risk when attempting to pass a vehicle because the car completely loses power. Dealership has looked at the transmission and acknowledges it is a “known issue”, but because it only happens sporadically, not a fix.

Ford has a recall out for the Parking Prawl. I have experienced my car rolling forward after shifting into park. The vehicle proceeded to move about 5 feet before I hit the brake and the vehicle shut down. I restarted the vehicle, reversed back into my parking space, kept my foot on the brake until the vehicle was shut down. I have been using the Parking Brake ever since. Before this incident occurred, I have been noticing my vehicle shifting sticking, skipping, and completely dropping out of any gear and going into neutral while on the road in motion. This is not safe, and I do believe it is all related.

When accelerating, if you push on the gas hard the car will shift into neutral/park and then shift back into gear. It doesn't matter if this happens at 20 mph or 75 mph. It is extremely unsafe. This shift fault code P07E6 is the code that populates. It is directly correlated with the recall 26S48/26V402. Ford won't even glance at it to consider it a part of the recall because " there is no fix for the recall yet " . This recall has directly damaged the transmission in my vehicle & other peoples vehicles. I have requested a remedy as my vehicle is no longer safe to drive on the highway due to the shift issue and I am met with we won't be able to address it until the recall fix is out. I have requested a loaner while we wait for the recall fix, which isn't going to be ready till 5/2027. Ford needs to consider the transmission damage this recall has caused on vehicles, the safety issues behind that damage, and they need to make it right.

The contact owns a 2020 Ford Expedition. The contact stated that while driving 60 MPH, there was an abnormal sound coming from the vehicle, and the front driver's side seat belt retractor pretensioner independently deployed. The contact stated that there was no crash or any impact to the vehicle to cause the inadvertent deployment. The vehicle was pulled over to the shoulder of the road and then driven to the residence. The vehicle was towed to the dealer; however, a diagnostic test was not performed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Numbers: 25V197000 (Seat Belts) and 26V344000 (Seat Belts); however, the parts to do the recall repairs were unavailable. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 66,230.

The contact owns a 2020 Ford Expedition. The contact received notification of NHTSA Campaign Number: 26V402000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 45 MPH, the vehicle abruptly stopped in the middle of the road. During one of the failures, the front driver’s side tire had a blowout. The failure reoccurred on several occasions. The failure mileage was 86,000.

The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, there was a delay in the transmission shifting gears. The vehicle was taken to the dealer for the transmission to be reprogrammed. The failure recurred, and the transmission was shifting roughly, and the vehicle lost automotive power while driving. The vehicle was taken back to the dealer, where it was diagnosed with a drum body failure, incorrect gear ratio, and metal shavings were found inside the transmission. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 122,600.

I have a 2020 Ford Expedition, , affected by NHTSA recall 26V402. The recalled condition has actually occurred on my vehicle. The vehicle failed to remain in Park and moved in reverse with the driver's door open. It struck a brick mailbox, severely damaged the driver's door, and I was pulled/dragged by the vehicle while my children were inside. This is an actual safety incident involving unintended vehicle movement, property damage, and a potential bodily-injury event." This just occurred and has not yet been inspected.

The contact owns a 2020 Ford Expedition. The contact stated that while driving over 10 MPH with her husband inside the vehicle, while depressing the accelerator pedal, the vehicle hesitated, and the brakes independently engaged. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the transmission needed to be replaced. The contact stated that the battery was replaced, and the vehicle was repaired. The contact stated that a software update for the rearview camera was performed. The manufacturer was not notified of the issue. The contact stated that the dealer refused to provide the telephone number for the manufacturer. The contact associated the failure with NHTSA Campaign Number: 26V402000 (POWER TRAIN); and the VIN was included in the recall. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 117,000.