2019 FORD EXPEDITION Complaints

My husband was driving and I was in the passenger seat we were driving slow because we were coming to a stop at a red light. All of a sudden we hear a loud sound like a shotgun went off in the car. It felt like something hit my chest hard and like a puff of air. My seat belt all of a sudden was squeezing me. Then it smelled like gun powder. My husband and I were stunned and couldn't understand what had just happened. He thought someone shot at us or something exploded under the car. I was in so much pain I unlocked the seatbelt and I opened my door in the middle of all the traffic stopped and I got out. I felt like I was going to faint. My husband was asking if I was bleeding anywhere. I was looking and saying no but I couldn't understand what just happened. I starting crying and got in the back seat. My husband asked if I wanted to go to the hospital and I said and tell them what! They will think I am crazy. Went to my daughters crying the whole way. She googled and ended up finding a problem with the seat belts. I then started looking as well and came across this man that was on a Ford forum and explained the exact same thing happened to him and his wife. I am so glad we were not going any faster because I don't know how we would have not had an accident. I am now scared of my car and using seatbelts. I called the dealer today and I have an appointment for Monday to get it all looked at. Very disturbing on so many levels.

The contact owns a 2019 Ford Expedition. The contact stated that occasionally while her husband drives at various speeds, the vehicle would fail to accelerate as intended when depressing the accelerator pedal. In addition, the contact stated the rear truck door had fallen on her husband's head a few times in the past and would only open halfway. Minor injuries were sustained but medical attention was not sought. No warning light illuminated. On occasion, the contact mentioned that the automatic step on the front passenger side would not lower as intended and would remain up while pressing the switch. The contact also stated that the front hood does not remain open independently and would shut. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the extended warranty would not cover the failures. The failure mileage was approximately 65,000.

The driver and passanger rear doors have issues with the doul latches. They do not always security shut and the doors swing open while driving. When the temperatures drop, the latches do not work, therefore, the doors do not securely shut. I tool the vehicle to a Ford repair dealership and they informed me that this is an issue with millions of ford's. They suggested I contact you because there isn't a current recall on this vehicle. This issue has happened multiple times now.

The contact owns a 2019 Ford Expedition. The contact stated while driving 60 MPH, the vehicle made an explosive sound, and the seat belt retracted significantly. Additionally, the contact noticed that there was light smoke between the driver's side door and the driver's side seat. The contact drove to the residence, where the contact inspected the vehicle, but could not determine the cause of the failure. The vehicle was taken to the dealer, where the cause of the failure could not be determined; however, the dealer replaced the front driver's side seat belt assembly. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 74,000.

The contact owns a 2019 Ford Expedition. The contact stated that the vehicle was making an abnormal rattling sound on cold starts. The vehicle was taken to the dealer, where the powertrain control module (PCM) was flashed under Ford Campaign Number: 21N03; however, the failure recurred. The dealer was contacted and informed the contact that the vehicle needed to be left with the dealer for three weeks for the cam phasers replacement; however, the contact declined because the dealer did not offer vehicle rental assistance. The contact stated that the failure progressively worsened. The contact stated while driving at various speeds and depressing the accelerator pedal, the engine misfired. The check engine warning light was illuminated. The dealer was notified of the failure and informed the contact that the vehicle was no longer covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

I own 2019 Expedition had a powertrain malfunction happened to me around 48k miles a few years back on the I35 by Pauls Valley, OK and we all most got ran off the road. Scary. Was able to get home which was 30 minutes away on back road going about 35mph. Next morning no, light vehicle was fine. I did report this to my local Ford dealer, Charles Allen Ford in Chickasha, OK. Was advised it was most likely due to condensation within a sensor or weather change. I trusted them on their assessment since it hasn’t happened again. This past Monday coming from sons football game which is 26 miles away it happens again, vehicle stalling and we almost got hit by a Semi truck. I currently have 84k miles Next morning was fine. No codes showing and vehicle ran as usual. I told Jim Allen who owns the Charles Allen Ford about this when I seen Tuesday at the local YMCA. he advised probably weather change within a sensor. Told me to bring it for a check and they would take care of me. I didn’t as I don’t have the money to do that, especially after hearing other stories how the dealership kept the vehicle for weeks to months without finding an issue. So I took to my neighbor owns a diesel mechanic shop so we put on lift and check transmission fluid, clear and no flakes. Check lines although I do have a coolant / water hose leakage, which I order the part for. Ford needs to address this issue. I’m a [XXX] who depends on my vehicle to go to much needed VA appointments in Oklahoma City. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

With our expedition on numerous occasions the transmission will be acting as normal and then go into a false neutral which will leave the vehicle unable to accelerate or be moved over to safety, it has happened while trying to merge and nearly causing a accident and then on another occasion crossing a non divided highway only to leave me stranded unable to make it move with oncoming traffic, very dangerous situation .. the problem is very hard to replicate for dealers to diagnose

Our car is only 2 months out of warranty and has 52,000. I have the 10R80 or 10-speed transmission that is all of the internet. My symptoms include very hard jerks when slowing down while driving, Loss of power when accelerating, and a delay in power when accelerating from a complete stop. I drive 4 kids around and it feels like I am being rear-ended sometimes. The dealerships are well aware of this problem with these cars but will not take action.

I am being told that the Cam Phasers need to be replaced. This is a well known issue to Ford. They did a programming adjustment in 2021, and then did replacements only if you had continued issues up until Jan 2023. I have issues now, and they are telling me I am not covered. The cam phasers have been redesigned so they know they installed poorly designed parts originally. This is an almost $4,000 repair.

The vehicle has the known cam phaser issue commonly reported on 3.5L Ecoboost engines. It is a known problem, that the dealership is so aware of they were able to provide a repair quote on the spot. The engine had less than 50,000 miles when the issue was first discovered. The safety issue is the engine failing while driving could place someone in an unsafe situation depending on how and when it failed.