2020 FORD EXPEDITION Complaints

Multiple times our car has experienced issues of transmission stalling while at highway speeds, the most recent Wednesday August 7th upon acceleration on highway car lost power and ability to accelerate, a ticking noise was noticeable, very brief shifting alert came across dash and disappeared quickly, no alert was sent to my phone application. The engine did not completely die, but briefly had no power, after letting off of the gas momentarily and re trying the car shifted hard and began to accelerate again. We did take our car to the Ford garage in April of 2024 with these very complaints, we were told no such issues were found with our transmission and ended up having to pay a fee despite our car being under warranty.

The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle briefly jerked and hesitated, prompting thee contact to pull over to the shoulder of the roadway to turn off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The service engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.

I was in a head on collision and my airbags did not deploy but my glove box separated from my dash by about 2 inches looking as if they tried to deploy

Lost control of vehicle…RPMs almost red lined..transmission shifting gears incorrectly

The contact owns a 2020 Ford Expedition. The contact stated while driving 30 MPH and attempting to accelerate, the RPMs quickly increased, but the vehicle briefly lost motive power before lunging into gear and gaining speed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter, resulting in damages to the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 61,000.

The chrome trim around the center console where cup holders, gearbox are located has peeled. When driving and going to pickup something off the console, the chrome that is peeling is very sharp and has cut myself and my husband. This is a known issue with people with the same vehicle. It’s distracting while driving as you get a shock and do not expect that which can cause a motor vehicle accident. It also poses a danger for people that have a fear of the sight of blood while driving too.

Vehicle 10 speed transmission issues. 3x in ford dealer for diagnostics and repairs. 3rd time they did a transmission rebuild. Vehicle was apparently deemed fixed and safe Since then I have almost had 2 head on collisions with 4kids and 3 adults in the vehicle at a speed of 60mph. I went to pass on a single lane road & as I pulled out and put my foot down on the gas the transmission clunked loud, went into neutral and just revved very high rpms. I had to pull back in to my lane in which the car behind me had moved up and there was no space. If it wasn’t a head on collision I could have been rear ended. I also slowed from 70mph to turn a corner and as I started the turn the transmission could find its gear and launched forward.

The contact owns a 2020 Ford Expedition. The contact stated that there was an abnormal rattling sound while starting the vehicle. There was no warning light illuminated. Upon investigation, the contact linked the failure to the cam phasers. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 83,000.

When driving down the freeway at about 65 mph, i started to accelerate and the transmission disengaged and all power was lost. I let off the gas and about 10-15 seconds later the transmission engaged and i could accelerate. This has happened on two occasions so far. This could have caused someone to crash into me as all power was lost.

The contact owns a 2020 Ford Expedition. The contact stated while driving at approximately 57 MPH, the vehicle unexpectedly downshifted to 2nd gear, slowing the vehicle as if the brake pedal had been depressed. The contact stated that the failure also occurred while the cruise control had been activated. The contact stated that after disengaging the cruise control, the vehicle operated as designed. The contact stated there was no warning light illuminated. Additionally, the contact stated that while the transmission was shifting from a lower gear to a higher gear, while depressing the accelerator pedal, there was an abnormal rattling sound coming from the driver’s side footwell. The contact stated that the "Shift FYS Fault - Service Required" warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 24V444000 (Power Train) however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 85,343.