2018 FORD EXPEDITION Complaints

The contact owns a 2018 Ford Expedition. The contact stated that on various occasions after starting the vehicle, a loud rattling noise was heard. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 89,000.

The contact owns a 2018 Ford Expedition. The contact stated that upon a cold engine start, the engine was rattling with the check engine warning light illuminated. The contact initially had the cam phasers serviced by the dealer under warranty; however, despite the repair, the failure persisted. The contact then received an unknown recall notification, and the vehicle was repaired; however, the failure worsened. The manufacturer was notified of the failure, and the contact was transferred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 30,000.

The contact owns a 2018 Ford Expedition. The contact stated while driving under 35 MPH, the transmission was shifting hard and hesitating between gear. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission control module (TCM) needed to be replaced; however, no repairs were completed. The vehicle was then taken to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 69,000.

The contact owns a 2018 Ford Expedition. The contact stated that while driving at an undisclosed speed and attempting to stop the vehicle, water started to enter through the instrument panel. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the tracks on the moon roof had failed and needed to be replaced; however, the moon roof was re-sealed as a temporary fix. The vehicle was repaired. The contact was concerned that the failure would reoccur. The manufacturer was notified of the failure and the contact was informed that half the cos would be covered. The failure mileage was approximately 51,271.

On 11/28/22 my transmission went out while I was driving at 25 mph. Luckily, I was in town and I was able to coast to the next driveway. It was towed to a dealership. The dealership replaced the transmission in January 2023. When I picked it up & was leaving the dealership, it began jumping gears and getting hot. A few miles down the road it started leaking transmission fluid. We immediately took it back to the dealership where they determined it was a faulty transmission and ordered another. A second new transmission was put in. I picked my expedition up from the dealership on February 23, 2023. Since having the 2nd new transmission installed, my car has shifted into neutral while driving on the highway causing my car to shake uncontrollably and jump gears once in drive. It is shifting hard during gear changes. Also, when shifting down & skipping gears, it is making a grinding noise and jumping hard. No warning lights have appeared at any time during this entire process. The expedition is going back to the dealership on 3/28/23 to reassess the issue.

I own a 2018 Ford Expedition 3.5L ecoboost. This is an engine and vehicle that is known to be problematic. In 2020 I took my vehicle to the dealership to have the noisy cam phasers fixed, a TSB was found and the parts HL3Z cam phasers were replaced under the powertrain warranty. Now in September of 2022 my vehicle started having issues again with the same problem, since Ford told me that the problem was only noisy and not a mechanical issue I delayed taking it to the dealership until it started having more issues with idle, power, etc. It is then that I find out there was actually an extended warranty/ recall for that issue. Ford is denying my claims saying that my problem was fixed in 2020. The parts it was fixed with are faulty, and redesigned parts were released in late 2020 that have a stiffer spring that allows the oil pressure to hold better than the HL3Z cam phasers, thus preventing the problem. The new parts the ML3C cam phasers are now what Ford is telling me need to be replaced at a $3000 charge, in addition to the timing chain which has been damaged due to the cam phaser issue. Ford needs a recall on vehicles with the faulty HL3Z 6C525 cams not just a vin recall. This is a KNOWN problem for this engine and Ford is doing everything they can to avoid paying for their mistake.

The contact owns a 2018 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate while the transmission made abnormal sounds. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to Technical Service Bulletin: 22-2145 (Momentary Neutral-Out Condition in Drive) however, the vehicle was not covered under the TSB. The vehicle was then taken to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty. The failure mileage was approximately 111,000.

All 4 struts failed at approximately 46,000 miles. It is available for inspection upon request but for safety reasons I will have it fixed as soon as possible. It had been riding rough for a while and started sending my children flying around the backseat particularly the third row and grew much louder and jostling with every bump in the road. Last oil change at 43,000 miles it was recommended to replace rear struts due to leaking but I was waiting for a second opinion. When I took it in for an alignment after new tires were put on I made no mention of this to see what they said and sure enough all 4 struts were leaking and needed replaced as soon as possible at 46,000 miles. No warning lamps or messages. Problems first appeared around July 2022 and progressively got worse.

As the vehicle accelerates it experiences a loss of power randomly at both low speeds and high speeds (like it randomly shifted into neutral) then after letting off the accelerator the vehicles clunks into gear. I experienced this at roughly 60k miles in both 2WD and less frequently in 4WD. It’s absolutely a safety hazard while driving on the roads.

Transmission is hunting, popping, and jumping out of gear. Started popping into reverse at approximately 20,000 and multiple dealerships told me “I did not understand the transmission”. Power train warranty expired at 60K, at 62K it began violently shifting out of gear on acceleration.