2019 FORD EXPEDITION Complaints

Vehicle randomly downshifts into first gear and get stuck in higher gears, allowing no acceleration, causing serious traffic accident

ON 9.5.24, THE DRIVER PASSENGER SEATBELT RETRACTOR PRETENSIONERS DEPLOYED INADVERTENTLY WHILE I WAS DRIVING 15 MPH IN MY RESIDENTAIL HOME STREET. ON 9.6.24 I TOOK THE CAR INTO GAUDING FORD IN LAS VEGAS NV. THEY STATED THE PARTS ARE BACK ORDERED AND THEY CANNOT FIX IT. THEY STATED THEY CAN'T GET THE PARTS AND HAD NO IDEA HOW LONG IT WOULD BE TO GET THE PARTS. IN THE MEANTIME, THE CAR IS UNSAFE TO DRIVE AND I WAS TOLD THEY WOULD NOT RELEASE THE CAR BACK TO ME UNLESS I SIGNED A WAIVER STATING I KNOW IT IS UNSAFE TO DRIVE. THE DEALERSHIP STATED THEY COULD NOT PROVIDE ME WITH A LOANER CAR, AND LOANER CARS ARE NOT COVERED WHEN THERE IS A RECALL.

The contact owns a 2019 Ford Expedition. The contact stated that there was an abnormal rattling sound coming from the vehicle while cold starting the vehicle. The contact stated that the sound went away after several minutes. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer for diagnostic testing and to the NHTSA Hotline for assistance. The failure mileage was approximately 74,000.

The contact owns a 2019 Ford Expedition. The contact stated while the vehicle was parked, the front passenger’s side seat belt made an abnormal noise and failed to extend. The air bag warning light was illuminated. The contact researched online and discovered NHTSA Campaign Number: 24V099000 (Seat Belts); however, the VIN was not included. The vehicle was taken to the residence. A dealer was contacted and informed the contact that the vehicle was not under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that there was a recall associated with the failure; however, the VIN was not included and referred the contact to the NHTSA Hotline. The failure mileage was approximately 108,000.

The car will randomly downshift or not upshift, drastically changing the handeling. It will get stuck in gears (Like 7th) and then not accelerate in traffic from a stop. The shifts are harsh enought that the tires with loose traction in wet conditions... The car is unsafe to drive and the dealer can't find a solution, other than I pay for a new transmission. The problems started with a software update for shifting into 1st gear at speed. This happens too often!

The cam phasers on my vehicle need replaced, and the vehicle is available for inspection upon request. I took the vehicle to Ford initially and was told "they didn't have a mechanic" that could address the issue on a Saturday, and completely dismissed the concern and only changed my oil. I have since had two separate mechanics diagnose the problem, and each independently determined the cam phasers are the issue. My safety isn't at risk, as I understand it the cam phasers aren't a safety issue. I was told by Ford that they couldn't answer my questions or help me, and was directed to contact NHTSA with my concern. There are no warning lamps or messages; the problem was identified by the audible noise presented at start up. I contacted Ford after I became aware that there were CSP's issued with regard to the CAM phasers, but Ford stated my VIN wasn't assigned to the CSP. However, the CSP identifies a specific build plant, and build date, both of which my vehicle falls under. So there is no plausible explanation for how they did not assign my VIN to the CSP, therefore I was not notified back in 2022 or 2023 of the issue, so I had no chance to rectify the issue when the problems occurred, nor was I made aware that this issue might arise.

My Ford Expedition Max started to make a rattling noise after I start the vehicle, if the car was running for a while I could turn it off and on again and wouldnt hear the noise, but if the engine was cold it would make a rattling noise when started. Then if I do not let the SUV warm up long enough and start driving it would have a point where it would do a random hard slow down before it would kick into gear and then it would feel like it was running fine. This started a few weeks ago the I was driving on the highway and while i was doing about 55MPH the suv made a loud noise that made the vehicle change speed dramatically it cause me to be whiplashed forward before the engine seemed to catch back up to its orevious actions, it did not actually cause an accident at that point (but it very well could have if the road was busy as it was a dramatic chnage in speed as well as the noise it made). I pulled over to inspect but there was nothing in the road and nothing that was being done that seemed to cause the traumatic issue. The next day when I brought the car to the mechanic and explained the issue he was able to diagnose an issue with the timing chain. Upopn some resaerch there many complaints and issues with my that make/models particular engine and parts that have had issues but the dealer would not assist saying there is no formal recall and at 69K miles I am over the warrenty. My car doesnot have any codes or warning lights and has all regularly scheduled maintenance and repairs done regularly but the car is clearly not driving correctly, This issue is causing the SUV to dramatically change speed while driving which is likely to cause an accident and severe injury.

My Variable Valve Timing Actuator is not functioning properly only after 60,000 miles. Jacob's Auto Repair in Sturgis, SD had confirmed the problem. There is already a case for this problem. But my VIN number is not listed in the case and it should be as it fits all criteria. My check engine light is on.

The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 73,000.

While driving on the highway, and the vehicle tries to downshift, the transmission makes a loud clunking sound and shifts into neutral, causing the vehicle to slow rapidly while driving. Warning lights appear on the dash as this occurs, and the vehicle sits in neutral for 15 to 30 seconds, leaving you without acceleration while stuck on the road. This has happened 3 times in a short amount of time, and has put us and our cars children in an incredibly dangerous situation each time. On the third time, while trying to figure out what happened, we realized this is a known issue that Ford has recalled on other models (F150) but has fought recalling on the Expedition. Both the F150 and the Expedition use the same transmission, and Ford has admitted to a design flaw that causes the shifting issues. We would like to request that Ford be held responsible for the safety issue that affects all vehicles with their 10 speed transmission, not merely just the F150 because it is their most popular model.