2002 FORD EXPEDITION Complaints

DT: THE CONSUMER STATES HER 2002 FORD EXPEDITION THE VEHICLE LUNGES FORWARD. HER HUSBAND WAS AT A STOP LIGHT AND WITH HIS FOOT ON THE BRAKE IT LUNGED FORWARD. HER SON PICKED HER UP IN THE VEHICLE TODAY, WITH HIS FOOT ON THE BRAKE IT LUNGED FORWARD WHILE SHE WAS TRYING TO GET IN THE VEHICLE. THEN IT HAPPENED AGAIN AT A STOP LIGHT AND THEY ALMOST HIT THE VEHICLE IN FRONT OF THEM. AT THAT POINT, SHE CALLED HER HUSBAND AND HE TOLD HER IT HAS OCCURRED A COUPLE OF TIMES TO HIM. THE DEALERSHIP DID NOT HAVE ANY INFORMATION AS TO WHY THIS HAPPENED. THE DEALERSHIP WHERE THEY PURCHASED THE VEHICLE STATED FORD IS NOT RESPONSIBLE FOR THAT PROBLEM. THE PROBLEM STARTED A COUPLE WEEKS AGO, NOT DEFINITE. *AK

ON THE EARLY MORNING OF JULY 2, 2005 A FIRE STARTED IN OUR 2002 FORD EXPEDITION. THIS HAS SUBSEQUENTLY BEEN CONFIRMED BY THE HOUSTON FIRE DEPARTMENT AND 2 INDEPENDANT CONSULTANTS RETAINED BY OUR INSURANCE COMPANY. THEY INDICATED THAT THE CAUSE OF THE FIRE WAS THE CRUISE CONTROL BRAKE DEACTIVATION SWITCH. THE FIRE DESTROYED BOTH OF OUR VEHICLES AND OUR HOME. THE TOTAL DAMAGES ARE ESTIMATED AT APPROXIMATELY $650,000. WHAT IS MORE CONCERNING IS THAT WE WERE AWARE OF THE PROBLEM WITH THE SWITCHES - IN EARLY MAY WE TOOK OUR EXPEDITION TO RANDALL REED FORD IN HUMBLE, TEXAS AND THEY TOLD US THEY HAD REPLACED THE SWITCH. ARE THE REPLACEMENTS AS DANGEROUS AS THE ORIGINALS?

DT: NEIGHBOR WAS LEAVING FOR THE STORE AND SMELLED SMOKE. SAW FIRE AND KNOCKED ON THE DOOR AND TOLD CONSUMERTHAT THE TRUCK WAS ON FIRE. CALLED 911, AND EMPTIED TWO FIRE EXTINGUISHERS TRYING TO PUT OUT THE FIRE. THE FIRE DEPARTMENT STATED THAT THE FIRE WAS STARTED FROM AN ELECTRICAL SOURCE. ALSO, NOTIFIED CONSUMER OF THREE OTHER CASES JUST WITHIN HOUSTON.*AK

DT: VEHICLE WA SHYDROPLANING; VERY BADLY AT LOW AND HIGH SPEEDS IN THE RAIN . *AK

DT: THE CONSUMER OWNS A 2002 FORD EXPEDITION. THE SPARK PLUG BLEW THREW THE CYLINDER TO THE ENGINE. THE ENTIRE ENGINE WILL HAVE TO BE REPLACED. FORD ACTS LIKE THEY HAVE NO CLUE ABOUT THIS PROBLEM. CONSUMER HAS SEEN SEVERAL COMPLAINTS ON VARIOUS WEBSITES. THE CAR WAS AT A DEAD STOP AT A RED LIGHT, WHEN CONSUMER HEARD A POP THAT CAME FROM THE SPARK PLUG. *TT

DT: THE CONTACT OWNS A 2002 FORD EXPEDITION. HE STATES THAT THE DOORS WILL ACTUALLY LOCK THEM IN THE VEHICLE EVEN THOUGH THE CHILD SAFETY SWITCHES ARE TURNED OFF. THE SWITCHES ARE DEFECTIVE SO WHEN PASSENGERS IN THE VEHICLE PULL THE HANDLE TO GET OUT THE DOORS WILL AUTOMATICALLY LOCK. THIS INVOLVES BOTH LOCKS IN THE BACK OF THE VEHICLE.*AK UPDATED 12/07/05. *JB

2002 FORD EXPEDITION - CRUISE CONTROL STOPPED WORKING APPROXIMATELY ONE MONTH BEFORE ENGINE CAUGHT ON FIRE WHILE CAR WAS PARKED, NOT RUNNING.*AK

THERE WAS NO ACCIDENT, BUT SUBSTANTIAL DAMAGE TO MY SUV CAUSED BY THE TIRE TREAD SEPARATION AT 65 MPH. THIS PROBLEM IS SIMILAR TO THE CLASS ACTION LAWSUIT SETTLED LAST YEAR BY FORD REGARDING TIRE TRED SEPARATION ON THEIR SUV LINE. MY EXPEDITION HAD A TRED SEPARATION ON THE LEFT FRONT TIRE AT 65 MPH, WHICH CAUSED DAMAGE TO THE BUMPER, WHEEL WELL, AND RUNNING BOARD. THE TIRE WAS STILL PERFECTLY INFLATED, BUT THE ENTIRE TREAD, WHICH IS STILL HARDLY WORN, COMPLETELY SEPARATED FROM THE TIRE, CAUSING THIS DAMAGE. I TALKED TO FORD CUSTOMER SERVICE, AND THEY SAID IT WAS MY RESPONSIBILITY AS IT IS OUT OF THE 36,000 MILE WARANTY. THEY ARE LUCKY MY SUV DIDN T FLIP OVER AND KILL ME, LIKE MANY BEFORE ME WHO HAD THIS SAME PROBLEM. THESE ARE THE ORIGINAL FACTORY TIRES THAT FORD INSTALLED ON MY NEW EXPEDITION. I FEEL THEY ARE RESPONSIBLE FOR REPLACING THE TIRES AND FIXING THE DAMAGE CAUSED BY THEIR DEFECTIVE PRODUCT. I WOULD LIKE FORD TO REPAIR THE DAMAGE TO MY SUV CAUSED BY THEIR DEFECTIVE TIRE. I WOULD ALSO LIKE FORD TO REPLACE THE REMAINING TIRES SO THAT THIS DOESN'T HAPPEN AGAIN.

FORD CONTACTED ME TODAY RESPONDING TO MY EMAIL REGARDING MY SEAT BELT THAT HAS BEEN FALSE LATCHING SINCE I BOUGHT IT ON 1/24/02. THE MAN VERIFIED THE ATTEMPTS I'D MADE AT DEALERSHIPS IN FIXING THE PROBLEM, AND THAT THE ONLY THING I DESIRED WAS FOR MY SEAT BELT TO BE FIXED. WHEN HE CAME BACK TO THE PHONE, HE SAID ANY SAFETY WARRANTY WAS VOIDED BECAUSE THE MILEAGE WAS OVER 50,0000, AND THE RECALL WAS FOR 2001 FORDS. WHEN ASKED ABOUT ALL THE PAPERWORK FROM DEALERSHIPS DOCUMENTING THEIR EVALUATION OF THE SEATBELT PROBLEM GOING BACK TO 1/02, HE SAID TO TRY TO TAKE THE CAR BACK THERE. [I HAVE AND THEY TOLD ME TO CALL FORD]. *AK

WHILE DRIVING 10 MPH CONSUME HEARD A KNOCKING NOISE COMING FROM UNDER THE HOOD. DEALERSHIP INFORMED THE CONSUMER OF THE BLOWN SPARK PLUG. THE PROBLEM WAS NOT RESOLVED. *AK