2019 FORD EXPEDITION Complaints

I exited the freeway and pulled straight in to a gas station, as I was coming to a stop I felt a powerful thud in my chest, heard an explosion or gun shot sound, and lost my vision for a split second. As it returned I fully expected to see my airbag had deployed in my chest, however my steering wheel was in tact. My entire chest felt like I had been punched. I looked into the mirror and noticed my collar bone was already red, as well as my right lower quadrant. I sat there and began to cry as I had no idea what had happened. I began to notice the smell of an explosion like fireworks. I asked my passenger if she saw what happened as she sat there looking at me terrified. Her response was 'no but I heard it, did we just crash?' My next thought was I had a seatbelt airbag deploy. I examined my belt and there was no airbag in it. At this time I noticed the belt was fully extended and would not retract back into the slot. I got out of the vehicle to do a walk around to make sure I had not triggered an airbag sensor. There was no damage. Now I was terrified because I had no clue what happened and my chest hurt so bad. I began to do research online and found out I had a recall on my seatbelt. I concluded it was in fact my seatlbelt when the red spots on my left collar bone turned into 1in x 0.5in abrasions the following morning. 18 hours later my right eye ball began to feel bruised. By 24 hours I began to have a headache and nausea. I was seen in the ER and had to have a CT scan of my head, neck, and chest. Although my scan came back clear I was diagnosed with contusions to my chest, a closed head injury, and a subcongunctival hemorrhage. By 36 hours my sclera was swollen and there was little to no visible white. At this point I was seen by opthalmology. He said the hemorrhage was very large and caused by such a sudden increase in intracranial pressure. The prognosis was good, treatment was steroid eye drops and rest. I now have alot of anxiety that it may happen again

The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle shuddered and hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was initially taken to an independent mechanic; however, the mechanic could not duplicate the failure. The vehicle was then taken to another independent mechanic where a software update was performed; however, the update worsened the failure. The dealer was notified of the failure and the contact was informed that the transmission needed to be replaced. The vehicle was repaired by the independent mechanic. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 88,000.

Since we bought our car, it has had a rattle upon startup. This was originally a recall, which we got repaired, but this repair did not make the rattle go away. I then had a transmission problem and had to have the transmission overhauled due to it having violent, jerky, unpredictable shifting between gears. When I mentioned the rattle again while they were fixing the transmission, they said that it’s a known problem with Ford cam phasers around our model year. They informed me that the fix offered in the recall was an electronic fix, but the actual parts need to be replaced and the recall didn’t cover that. The parts replacement was almost $4000, and from my research, not replacing these parts can cause the engine to stop functioning properly over time. In the past two weeks, I have been getting safety notices from my car that there are timing issues that need to be serviced. Contacting Ford did not help as there is no active recall for this problem. From my research, there is an active lawsuit open against Ford for this cam phaser problem with my year model car. Overall, cam phasers play a critical role in enhancing the efficiency, performance, and reliability of 10-speed engines by enabling precise control over the engine’s valve timing. However, after just replacing my transmission we cannot afford to pay another $4000 for this error. Ford said they cannot help unless there is a recall on the vehicle.

Transmission will not shift properly under acceleration and will make loud clunking noises when shifting.

Transmission (10R80) had dark and foul smelling fluid and shifted erratically, harsh, clunky and delayed @ ~75K miles, perhaps even much sooner. Ford repeatedly stated that the performance was as expected and normal behavior making no effort to further diagnose or support. Next, the transmission fluid was sampled during a flush by a Ford dealer and sent to a lab for analysis. Report came back that there was high metal content in the fluid. New fluid quickly became dark and foul smelling again with similar performance as above. Next I had Ford dealer reset the shift learning and update/check the shift sequence as recommended by a current TSB. Even after some time, the performance was similar as above. Next I had a Ford dealer diagnose further, to which they then said that I needed a new transmission. At this time, the original TSB was added to, where now the CDF drum was noted as a possible failure. At this time, however, the TSB did not mention a need for clutch replacement. Finally, the transmission was completely rebuilt. All of this was paid for by me out of pocket.

The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with a failed VCT phaser, a failed cam shaft sensor, O2 sensors, and a failed catalytic converter sensor. The contact was informed that the VCT phaser, cam shaft sensor, O2 sensor, and catalytic converter sensor needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the failure had occurred previously in March of 2024 however, the independent mechanic was unable to duplicate the failure. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.

The contact owns a 2019 Ford Expedition. The contact stated while driving 30 MPH, the passenger’s side front seat belt exploded. There was an abnormal banging noise heard and there was smoke inside the vehicle. While occupying the passenger's side front seat, the seat belt pulled hard, and the passenger was slammed against the seat. The driver was able to pull over safely. The air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000. Parts distribution disconnect.

The contact owns a 2019 Ford Expedition. The contact stated that there was a rattling sound coming from the vehicle while attempting to start the vehicle causing a delay while starting. The vehicle had been taken to a certified mechanic where it was diagnosed that the timing chain and cam phasers had failed and needed to be replaced. The mechanic informed the contact that the failure was related to a TSB: 21B10-S3/NHTSA ID Number: 10201643 (Electrical System). The dealer was contacted and confirmed that the VIN was not included in a recall. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in TSB: 21B10-S3/NHTSA ID Number: 10201643 (Electrical System). The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 130,000.

Loud knocking from engine. No check engine light came on. Dealer found the cam phasers faulty and could possibly lead to engine failure if not repaired which would put occupants in danger. Banner Ford in Monroe Louisiana performed repair at owners expense.

Ford issued a recall on the cam phasers for some vehicles this year make and model. Ours was never recalled but obviously faulty as we are having to replace the motor at 80000 miles.