2018 FORD EXPEDITION Complaints

The contact owns a 2018 Ford Expedition. The contact stated while driving 65 MPH and attempting to change lanes, he depressed the accelerator to overtake the other vehicles and the accelerator became stuck. The contact stated that the cruise control had been activated while attempting to make the lane change. The contact stated that he removed his foot from the accelerator pedal however, the vehicle remained accelerating to almost 100 MPH. The contact tapped the accelerator pedal to release the stuck pedal however, the accelerator pedal failed to respond. The contact placed his foot underneath the pedal and physically released the pedal. The contact stated that the accelerator pedal responded and the vehicle slowed. The contact stated that the check engine warning light was illuminated. The contact stated he checked the vehicle service app on his phone and stated that the app showed two catalytic converter warnings had been displayed. The contact had taken the vehicle to a local dealer where it was not yet diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 65,647.

The rear evaporator has reportedly failed and is causing a leak to the refrigerant. We have read the TSB 21-2250 and the earlier Customer Satisfaction Program 18N01 which both point to what is reportedly a common issue for these systems. Safety concern is overall heat in vehicle. At the same time we are experiencing a leak of coolant, and the Ford dealership is recommending replacement of pump. The dealer is also recommending the replacement of rear evaporator and recharge of the refrigerant. The cooling fan was running full blast which was our warning of checking low coolant, there was no warning lights of any issues. As there have been multiple TSB type of issues, as a customer this seems like a known issue that Ford should be paying to have fixed.

About 20 times now, while I am on the freeway, sometimes when I am coasting, and other times when I am trying to quickly accelerate, my car down shifts out of nowhere and loses power, again either when I am in the fast lane coasting, or trying to merge into traffic. It's like it is going to stall and when I step on the gas, it just revs and doesn't get into gear and go. I have almost been rear ended because I go from 70 to like 40 mph. When I was trying to merge into traffic, I got partially into the other lane and then it just wouldn't go. I could easily have been hit. One time when I was coasting and it did it, a warning came on, and then a check manual, but it went away too fast. I have taken it to the dealer and a repair shop multiple times and they can't replicate it. It could definitely cause an accident as my car suddenly slows down and it won't accelerate. I have to wait about 10-15 seconds until it reengages. It makes aloud clunking/dropping sound as if I ran over something and one time it sounded like a million pebbles were inside my engine and under my car. No diagnostic numbers are coming up and it's like no one knows what I am talking about. But multiple Fords are having this issue and they are not doing anything about it. I took it in during my warranty and now it's out of warranty and I'm going to have to pay for something that they should have repaired from the get go. This is dangerous.

Random gear shifts lead to dangerous changes in speed during normal driving. Example-Driving in 8th gear transmission shifted to 2nd and then jumped back to 6th gear causing near loss of control. Other times transmission sticks in-between gear resulting in a loss of power during driving. Dealer and independent service center have reproduced problem. Replaced value body per Ford's recommendation which did not fix the problem. Vehicle has not been inspected by police, insurance representative or manufacturer. Powertrain warning light did come on but after these issues were affecting the vehicle.

Vehicle with 80k miles. Transmission stuck in 2nd gear resulted in safety issue when merging with traffic. When this occurs the engine revs and then the transmission jumps into 8th gear. Once in 8th gear it is very slow to accelerate. If there’s any reason I need to decelerate, the transmission remains in 8th gear and will not shift back to 1st gear even if at a complete stop. Have been stopped at a traffic light and had to place the vehicle back in park and shut the engine off so the transmission will reset back to 1st.

If I have to decelerate and then quickly accelerate the car will lose power and restart. This typically happens when I’m driving on the highway in heavy traffic. I originally thought there was problem with the transmission because it would downshift to 5th gear and clunk (feels like the tranny fell off). It would then try and put itself into park and then power down and restart. The only error code ever given is a parking paw error. This makes sense because transmissions aren’t supposed to go into park at 70mph. Lately the vehicle is sluggish and doesn’t respond as I try to accelerate which leads to the shut down restart while moving. I recently read about the class action lawsuit and recall regarding ford throttle bodies in F-150s. The incidents in those reports mirror what I’ve experienced.

Transmission seems to get stuck in 2nd and 8-9 gear when driving and I have lost all ability to accelerate at both slow and high speeds. I am able to see the gear it gets stuck in since there is a visual on what gear the vehicle is in on the dashboard. When it appears to be stuck in a gear, if you hit the gas it does not respond and you lose your speed. RPMs increase. After a delay which there is no acceleration, it then kicks into the next gear with a large jolt that shakes the whole vehicle pretty harshly. I have expressed to Ford Corporation my concerns on safety and no one was behind me during the times this has happened. If there was someone behind me I feel that I could have easily get hit from behind especially at the higher rates of speed. SUV is currently at the dealer since the first 2 service bulletins have not corrected the issue. I have been dealing with this for almost 3 months.

Air conditioning unit has failed and after further investigation there is metal found in compressor which forces a full replacement of the AC unit. After further investigation (online forums and discussion with dealerships) this is not uncommon. The compressors are faulty and for a 5 year old car to find metal and replace air conditioning issues multiple times in past few years.

All four shocks leaking at 29000 miles. Replaced under warranty. Now at 35000 rear shocks starting to leak.

Driving thru Atlanta traffic stop and go . One time I took off and all of a sudden vehicle jerk and didn’t go . NExt time it lunged forward . I notice the vehicle shutters between 20-30mph Tried to get a appointment with ford nothing available till august . Went to Panama City shopping the other day with my son he could not believe how bad the vehicle lunges sometimes and sometimes it stalls before take off . Makes me very nervous to drive am I gonna get stranded in heavy traffic ? Call ford they said needs PCM reprogrammed she tried to make appt to no avail . She knew what I was talking bout when I called her .said you need to get it in right of way .Well dealerships say they are months out what do I do now . Ford is a disgrace 80,000 for vehicle and I have had numerous issues