2019 FORD EXPEDITION Complaints

Vehicle transmission jerky with hard shifts, has missed gears resulting in vehicle in neutral while in traffic at speed. Could be a major hazard at intersections. Issue appears to be common enough for Ford to issue TSB but only repair available is transmission rebuild or replacement. Local dealer service adviser states issue is happening once a week with vehicles in their shop. This is a known issue with the CDF drum within the transmission that is putting people at risk.

I am writing to urgently request the initiation of a safety investigation concerning a serious and potentially widespread defect in Ford vehicles, specifically related to the center console’s metal chrome trim on limited models. I own a Ford Expedition, purchased in October 2019, and have encountered a severe issue where the chrome plating on the center console has begun peeling away, forming sharp, dangerous shards that have already caused significant injury to myself and my children. Despite numerous attempts to resolve this issue through Ford’s customer service since first discovering the defect in 2020, the response has been dismissive, labeling the condition as "normal wear and tear." This is despite the fact that the sharp edges of the peeling chrome required medical attention on multiple occasions. The severity of this defect goes far beyond cosmetic degradation and enters the realm of serious safety hazard. Furthermore, this issue does not appear to be isolated. An examination of online consumer forums and resale platforms such as eBay reveals similar complaints from other Ford owners who note identical peeling issues in the same model and in analogous locations on the console. Historical precedence shows that similar defects in past models, like the Ford Explorer, have led to recalls. It is alarming that Ford has not only failed to recognize the defect as a legitimate safety concern but has also continued to sidestep responsibility even after the original factory warranty expired. This lack of accountability for a defect that directly impacts the physical safety of passengers and drivers is unacceptable. Given the potential risk to consumers and the apparent recurrence of this issue across multiple vehicles, I implore the NHTSA to initiate a thorough investigation into this matter. It is imperative that a recall be considered to prevent further injuries and ensure that Ford addresses this serious safety flaw promptly and effectively.

The contact owns a 2019 Ford Expedition. The contact stated that while driving at an undisclosed speed, the front driver's seat belt retractor pretensioner was inadvertently deployed. The contact's shoulder was sore from the seat belt deployment but received no medical treatment. The contact pulled over and called her father, who researched and discovered that the VIN was associated with NHTSA Campaign Number: 24V099000 (Seat Belts). The contact had not received notification of the recall. The vehicle was taken to the dealer, where it was determined that the front driver's seat belt retractor needed to be replaced; however, parts for the recall repair were not yet available. The contact was informed that she could pay for the repair and keep the receipt for reimbursement from the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 95,801.

I was sitting in the passenger seat unbuckling the seatbelt. A loud noise went off behind me right almost like a gun shot. The seat shot from my hand and tore the leather in the car near the wind. The seatbelt also started smoking and left a smoke residue on the car. The seatbelt in locked in position and cannot be used any more. My right thumb was hit and at this time is in excruciating pain. I cannot make a fist. I’m headed to the doctor for more specifics.

The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the transmission malfunctioned, and the vehicle hesitated while accelerating and changing gear. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that the transmission had overheated. The contact was made aware of an unstated TSB for the failure. The vehicle was later taken to the local dealer who determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.

My expedition since I bought it completely turns off on me on roads and highways and throws up a wrench symbol and check engine light. Everytime I bring it in to the dealer they keep clearing codes and never fixing anything even tho I have extended warranty. They have had my car for 5-6 months maybe longer but the last time they had it for over a month said everything is fine for our roadtrip. Well the car turned off on me and died in the middle of the Utah Highway... had to be towed. was told it has 70 plus alerts

My wife was driving her 2019 Expedition alone approximately 50 MPH and unexpectedly heard what she described as a gunshot and the seatbelt instantly tightened against her. There was no warranted reason for this incident. There was no collision, not even a jolt to the vehicle such as a pothole or the like. This is the second time occurrence to this vehicle. The front Passenger side seatbelt did this 7 months ago with no one seated there. The airbag light has been on since the first incident. Now the Driver's seatbelt is stuck in that position, will not retract or adjust at all. We will be bringing the vehicle in to a dealer to access issue.

We bought a 2019 Ford expedition max xlt. On a trip we kept having problems with it jumping out of gear and it felt like the transmission was going to fall out. We looked it up and found several complaints on this same problem with the 2019 models although I can't find any recalls that would have fixed the problem.

The contact owns a 2019 Ford Expedition. The contact stated that the rear driver’s side seat belt pre-tensioner inadvertently deployed and locked. As a result, the seat belt pre-tensioner failed to retract or extend. The vehicle was taken to a local dealer where it was diagnosed that the seat belt retractors needed to be replaced. The contact referenced NHTSA Campaign Number: 24V099000 (Seat Belts). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 59,830.

The contact owns a 2019 Ford Expedition. The contact stated there was an abnormal ticking noise coming from the vehicle while idling. There was no warning light illuminated. The vehicle was initially taken back to where the vehicle was purchased and the contact was informed that the noise was related to the engine solenoid; however, the contact was assured that no repair was needed and that the noise was normal. Overtime, the contact stated that an abnormal rattling noise was coming from the vehicle at cold start of the engine and the ticking noise persisted. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 80,000.