2019 FORD EXPEDITION Complaints

Problems with vehicle not staying in neutral problem with vehicle just losing power in the road problems with the shift system error coming on after taking to the dealership to find out there’s issues with the transmission. Apparently this is a pretty common problem.

The seatbelt failed just like it is stated in the recall. Recall #24S06. The dealer is stating they have no fix for this problem and charging $1000 to put the same faulty seatbelt back in the car.

I've had a problem with these two service bulletins: TSB 24-2101 and TSB 23-2143. They are known issues with Ford. I am three weeks out of warranty, and they won't fix these things. These items should be recalled as they are defects.

In April 2024, the dealer that I purchased my new 2019 Ford Expedition from (in 2019) diagnosed my vehicle with needing the cam phasers replaced, after hearing rattling sounds. After doing some research, I learned that, in November 2021, Ford had issued Customer Satisfaction Program 21N03 -- recognizing that the cam phasers were defective and needed replaced. However, I have come to learn that my VIN number was not included in 21N03 -- for whatever reason. And as such, neither my dealer nor me received notice of 21N03. The dealer is refusing to replace the defective cam phasers. Ford is saying -- it's not covered because my VIN isn't included in 21N03. But nobody can tell me why. It's a 2019 Ford Expedition that SHOULD BE included in the recall. If it isn't, why?

My Ford Expedition has lost power 4 times requiring me to pull off the Interstate and have the car towed. I have been driving 75-80 mph each time this has happened. It is as if the car takes a big deep breath, and then loses all power. It failed most recently on Halloween 2023, and then again in March of 2024. Prior to these two times, the car has lost power 2 other times. It has always been serviced at a Ford dealership. All three times INCLUDING this last time the dash lights on the car have read, "powertrain failure" and "pre-collision brake assist not available". When it failed in March, even though it registered a code both on my dash and in my Ford Pass App, the dealership said they could not reproduce the problem therefore, there was nothing they could fix. I am scared to get behind the wheel of this car. I also do not want to sell it to anyone else for fear they will have the same problem. Cars don't just lose power while driving 75 mph. It is dangerous and a definite safety concern. It is not like I am driving a pinto. This was a brand new car, is fully paid for, has clean maintenance records, and is an expensive vehicle. It has been well taken care of and should not have power failure four times at only 4 years old. It is terrifying to be driving at high speed and lose power. I have been very lucky to not have caused a secondary accident on the freeway, or been in an accident myself when this has happened.

The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There is an open recall with no remedy since February 2, 2024. The remedy should already be available, so I'm filing a complaint of remedy not available in timely manner.

The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, he heard an abnormal rattling sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the cam phasers, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 67,000.

In May 2023, our 2019 Expedition Max began experiencing intermittent stuttering at various speeds. Initially, we didn't consider it a major issue since the Check Engine light never illuminated. However, the problem worsened over time. Upon seeking advice, we took it to the dealer for inspection, only to be told a day later that they found no issues. We suspect the technician simply connected a diagnostic machine to the car's computer to check for faults. Despite our concerns, we ultimately had to replace the entire transmission, a process that dragged on for four months. My main concern is the car's apparent inability to detect serious engine problems. We originally purchased the vehicle to accommodate our large family, but now I'm deeply worried about their safety. This raises serious questions about the reliability and safety features of this model, prompting me to urge for a recall and replacement of faulty components.

The contact owns a 2019 Ford Expedition. The contact stated that while driving at undisclosed speeds in 3rd to 4th gear, the vehicle decelerated. The contact stated that it felt as if the transmission was slipping; however, the vehicle was accelerating normally. The contact stated that while in reverse, the vehicle would slam into gear. The vehicle was taken to the dealer where the failure while in reverse was duplicated and the valve body was replaced. The failure recurred and the contact stated that the vehicle would also aggressively accelerate forward. The vehicle was taken to the dealer where it was diagnosed with a transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.