2018 FORD EXPEDITION Complaints

WE HAVE A 20018 FORD EXPEDITION PLATINUM, 2WD (REAR WHEEL DRIVE). BOUGHT BRAND NEW. FOR THE PAST MONTH WE'VE BEEN HAVING WHAT SEEMS LIKE TRANSMISSION ISSUES. CAR HAS 45,000 MILES ON IT. A FEW TIMES A DAY THE TRANSMISSION FAILS TO SHIFT AT ALL; ESSENTIALLY GOES IN-BETWEEN GEARS, REVS HIGH, BUT ABSOLUTELY NO MOVEMENT. USUALLY SOON AFTER MOVING FROM A START, SO MAYBE 2ND TO 3RD GEAR OR 3RD TO 4TH GEAR. IT HAPPENS WITHOUT ANY WARNING. HAS NOTHING TO DO WITH THE CARE BEING HOT OR COLD. IT IS VERY SCARY BECAUSE ONE OF THE TIMES, I HAD PULLED OUT FROM A GAS STATION ONTO A HIGHWAY, ACCELERATING NORMALLY TO KEEP UP WITH ONCOMING TRAFFIC WITH I LOST ALL POWER TO THE WHEELS. ENGINE CONTINUED REVVING. THERE WAS NO TIRE SLIPPING - JUST NO MOVEMENT WHATSOEVER. TOOK IT INTO THE FORD DEALER (GOLDEN CIRCLE FORD) IN JACKSON TN WHERE THEY EVALUATED THE VEHICLE AND FOUND NOTHING WRONG WITH IT. THEY APPARENTLY PUT IT ON THE COMPUTER AND DROVE IT; AND WERE UNABLE TO DUPLICATE THE PROBLEM. THEY GAVE ME A RIDICULOUS EXPLANATION THAT THE VEHICLE IS 'LEARNING' (AKA "ADAPTING") TO MY DRIVING STYLE AND THAT IT WAS NORMAL BEHAVIOR. THAT WAS LAST WEEK. SINCE THEN, THE SHIFTING BETWEEN LOW GEARS HAS BECOME SOMEONE ROUGHER/ WITH SOME HESITANCY. I DID RESEARCH THESE VEHICLE AND APPARENTLY THERE MAY BE AN ISSUE WITH THE 10 SPEED AUTOMATIC TRANSMISSIONS NOW BEING USED IN THE F150 TRUCKS WITH MANY PEOPLE DESCRIBING SIMILAR TRANSMISSION PROBLEMS. I JUST WANTED TO LET YOU KNOW THAT THERE IS A POTENTIAL ISSUE, THAT CAN ALSO BE VERY DANGEROUS IF THE CAR STOPS MOVING IN THE MIDDLE OF THE ROAD WITH ONCOMING TRAFFIC. THANK YOU.

I UNDERSTAND THE WELDS FOR HIGH PRESSURE FUEL PUMP MAY FRACTURE. I HAVE ALREADY HAD REPAIRED, RUNNING ROUGH ON START UP PLUS WHITE SMOKE FROM TAIL PIPE. I BELIEVE THERE IS ANOTHER PROBLEM OCCURRING, AS BEFORE IN APRIL 2019. IT IS FEBRUARY 2021, AND AND RUNNING AS BEFORE. THEY TORN MY ENGINE DOWN, KEEPING FOR 4-5 DAYS.

OUR 208 FORD EXPEDITION PLATINUM 4X4 PUTS OUT A VERY HIGH AMOUNT OF CARBON MONOXIDE, TO THE POINT THAT IT MAKES MY CHILDREN SICK. AFTER VERY LITTLE RESEARCH, IT APPEARS AS THOUGH OUR VEHICLE IS HAVING THE SAME ISSUE THOUSANDS OF PEOPLE HAD WITH THEIR FORD EXPLORERS.

EXPEDITION WILL NOT TOW BUMPER PULL TRAILER, 2000LBS. ENTIRE TRUCK SHAKES TERRIBLY, DEALER CANNOT FIX AFTER MULTIPLE TRIES INCLUDING LAST WEEK, CROSSROADS FORD, DOESN'T KNOW THE CAUSE, AGREES ITS TERRIBLE, UNUSABLE, DANGEROUS.HAS BEEN WORKED ON FOR OVER A YEAR. I HAVE A FARM, CANNOT GET HAY ETC. CANNOT TRAILER HORSES, ETC. HAVE TRIED MULTIPLE TRAILERS, SAME PROBLEM. $65,000 TRUCK THAT CAN'T MEET MY BUSINESS NEEDS. WHAT WILL FORD DO ABOUT THIS?

FRONT STRUTS ARE LEAKING AT 38,000 MILES. VEHICLE WAS NEVER TAKEN OFF ROAD. DRIVER IS MILD AT USE OF VEHICLE. FEEL THAT THE STRUTS SHOULD NOT FAIL BEING THIS NEW OF VEHICLE AND LOW MILEAGE. REPLACEMENT OF THIS PART TAKES TIME TO RECEIVE, THERE ARE BACKORDERS. IS THERE A DEMAND FOR THIS PART THROUGH THE COUNTRY THAT THERE MAY BE A LARGER PROBLEM WITH THIS PART WHICH CONTROLS THE STABILITY OF THE VEHICLE. IS FORD TRYING TO SWEEP UNDER THE RUG A PART PROBLEM WHICH WOULD REQUIRE ANOTHER RECALL. INCIDENT WAS REPORTED TO FORD BUT THEY SAID IT IS NOT COVERED BY BUMPER TO BUMPER WARRANY.

MY 2018 FORD EXPEDITION MAX 4X4 WAS DIAGNOSED WITH THE ISSUE DESCRIBED IN TCB-20-2315 IN AUG 2019. THE REPAIR WAS DONE PER THE TCB AND COMPLETED IN OCT 2019. THE VEHICLE WAS IN THE SHOP FOR 10 WEEKS AND I HAD TO RETURN IT 4 TIMES FOR ADDITIONAL REPAIRS UNTIL THE ISSUE WAS TEMPORARILY RESOLVED. THE PROBLEM REOCCURED IN JUL 2020 AND IT TOOK OVER 5 VISITS TO THE DEALERSHIP AND INTERVENTION FROM FORD CUST SERVICE TO GET THE VEHICLE REPAIRED IN DEC 2020. I HAVE ALREADY RETURNED THE VEHICLE AGAIN THIS TIME BECAUSE THE ISSUE WAS NOT RESOLVED AND NOW WILL NEED TO RETURN THE VEHICLE A THIRD TIME. THIS WILL MAKE 7 TOTAL ATTEMPTS TO GET THE VEHICLE FIXED FOR THE SAME ISSUE. FORD REFUSES TO REPLACE THE VEHICLE AND DENIED MY BUYBACK REQUEST. THIS VEHICLE IS A LEMON PLAIN AND SIMPLE. I FOLLOWED THE PROCEDURES PER STATE LAW IN NOTIFYING FORD AND ALLOWING THEM TO REPAIR THE VEHICLE. CLEARLY, THE ROOT CAUSE OF THE ISSUE HAS NOT BEEN DETERMINED AND THE REPAIR JUST COMPLETED IS JUST A REPEAT OF THE FIRST. THIS TIME, I WAS ON VACATION WITH MY FAMILY IN THE MOUNTAINS OF WEST VIRGINIA IN THE DEAD OF WINTER WITH WINDCHILLS OF MINUS 15 DEGREES. THE CHECK ENGINE LIGHT AND POWER TRAIN LIGHTS CAME ON, THE TURBO SHUT DOWN, AND WHITE SMOKE STARTED BILLOWING OUT OF THE TAILPIPE. WE COULD BARELY MAINTAIN SPEED ON INCLINES AND HAD TO STOP FOR LOW OIL PRESSURE MULTIPLE TIMES. WE COULD HAVE BEEN STRANDED IN THE MIDDLE OF NOWHERE WITH NO CELL RECEPTION. A PROBLEM I ANTICIPATED AND EXPRESSED TO FORD WHEN I RETURNED THE VEHICLE FOR THE SIXTH ATTEMPT. I WANT THE VEHICLE REPLACED WITH THE SAME VEHICLE THAT IS NOT DEFECTIVE. THAT IS ALL. WHY IS THIS SUCH A CHALLENGE FOR FORD TO SOLVE? I HAVE LITERALLY INVESTED HUNDREDS OF HOURS ATTEMPTING TO NAVIGATE THIS NIGHTMARE. ATTACHED IS THE LETTER I SENT FORD IN SEP 2020. THE VEHICLE CANNOT BE OPERATED SAFELY AND IS STUCK IN MY DRIVEWAY. I AM NOW WITHOUT A CAR.

THIS IS OUR SECOND WINTER WITH THIS VEHICLE AND BOTH SEASONS DURING WINTER TEMPERATURES THE RIGHT REAR DOOR WILL NOT LATCH TO STAY SHUT. WE HAVE SMALL CHILDREN THAT RIDE IN THE REAR OF THIS VEHICLE, SO THIS MAKES THIS MUCH MORE OF A CONCERN. MY HUSBAND IS A MECHANIC AND TRIES EVERYTHING TO MAKE IT WORK AND IT HAS BEEN A HUGE HASSLE. ESPECIALLY FOR SUCH A NEW, EXPENSIVE VEHICLE. THE VEHICLE IS STATIONARY WHEN THIS HAPPENS AS WE ARE UNABLE TO GO ANYWHERE WITH A DOOR THAT WILL NOT SHUT!

FORD EXPEDITION WAS TRAVELLING AT 50-60KM/HR WHILE PASSING AN EMERGENCY VEHICLE ON A HIGHWAY. THE EXPEDITION WAS STRUCK FROM BEHIND BY A UTILITY VAN TRAVELLING AROUND 110KM/HR. BOTH FRONT SEATS SLID FORWARD AND ALSO RECLINED ON IMPACT. THIS CAUSED BOTH FRONT PASSENGERS TO SUSTAIN BRUISING ON THEIR CALF'S DUE TO THE SEATS SLIDING FORWARD AND WHIPLASH FROM BOTH FRONT SEATS RECLINING. BOTH FRONT SEATS TRAPPED CHILDREN IN THEIR CAR SEATS IN THE 2ND ROW FORM BEING RECLINED. NO AIR BAGS DEPLOYED IN THE ACCIDENT AS WELL!

WITH 39,402 MILES AT ALMOST EXACTLY 2 YEARS OLD,, THE RIGHT REAR STRUT HAS LEAKED ALL FLUID. NO ACCIDENTS, NO TOWING, NO DAMAGE TO THE STRUT. PER THE DEALER, THEY HAVE HAD TO REPLACE SOME ON THIS YEAR AND MODEL VEHICLE UNDER WARRANTY. FORD IS NOT COVERING THIS IF NO LONGER UNDER WARRANTY.

25000 MILES. PREVIOUSLY QUIET ON STARTUP. STARTED MAKING A RATTLING SOUND IF VEHICLE SAT OVERNIGHT A MONTH AGO. INITIALLY LASTED 1-2 SECONDS. MORE RECENTLY SOUND HEARD ON STARTUP AFTER SITTING ONLY A FEW HOURS, AND LASTS 4-5 SECONDS. SIMILAR TO COMPLAINTS REPORTED ON ISSUE 15-0131 ON 2015-ERA FORD PRODUCTS NEEDING CAM PHASER, TIMING CHAIN REPLACEMENT AND SCAN TOOL REPROGRAMMING. NOISE IS LOUD ENOUGH NOW THAT I FEAR ACCELERATING TIMING CHAIN DAMAGE POSSIBLE FAILURE.