2020 FORD EXPEDITION Complaints

The transmission frequently hesitates or fails to engage gears when changing speeds. Sometimes the vehicle will fail to engage when increasing speeds on the highway to pass another vehicle and go into a neutral state momentarily causing the vehicle to drastically lose speed. This can happen anytime even when going at slower speeds. FORD has assessed the problem and knows that 1,000s of people are experiencing these very dangerous situations but do not have a solution for the problem. This defect could result in a catastrophic event. FORD should recall these vehicles and compensate customers until a solution to this major flaw is found. This has been happening over the last 6 months of driving. Countless number of incidents.

1. Power train (transmission) slips causing the vehicle to jerk. Issue is most noticeable when accelerating out of 3/4 gear to 5th and into 10th. Yes available. 2. The vehicle randomly without a noticeable pattern, and when stopped at a light, the engine would shutoff (which is designed with auto start stop) but when stepping on the gas pedal, would not start back up. It would need to be put in park and push start the motor. Additionally, when the vehicle is on an angle, even if the emergency break was set while the vehicle is in neutral and then out in park would shift violently when putting the transmission from park to drive or reverse. 3.multiple Ford dealers were contacted for support but the soonest appointment was 90 plus days out. When the vehicle was dropped off it sat for three days before a call to the manager helped a tech “look” at it. The fix was a so call update to the onboard computer. Vehicle still shifts hard when going into 5th and 10th and when moving from park into drive or reverse on any incline regardless, wether the emergency break is set or not. 4. No. 5. No on board signage, except the battery light when the issue happened with the engine shut off.

The contact owns a 2020 Ford Expedition. The contact stated that upon shifting into drive (D) after he had reversed, the rearview camera remained activated, then the screen turned black. The contact stated that the failure had been recurring while driving and had caused the infotainment system to become inoperable. The vehicle was taken to the dealer, where it was diagnosed that the Accessory Protocol Interface Module (APIM) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.

While underway on the interstate I pushed down on the accelarator to pass but instead the vehicle rpms went down and I lost power. The engine did not stall but the RPMs went to 500. A quick message saying something about shifting flashed and went away. I couldn't read the the message as I was avoiding an accident due to the loss of power. The transmission has done this to me three times.

The APIM is malfunctioning causing backup camera to remain on, not allowing GPS location of vehicle, inhibiting cameras from working properly. No WiFi functionality, cannot connect phone and I cannot stream music

My SUV had shudders and vibrations while making turns. I took it into a local Ford dealer and they couldn’t find the problem. They said they did an “engine relearn” and that I should drive it for one thousand miles to see if it gets better. I drive it to Kentucky from Wisconsin and back; the problem got worse. I took it back in to the same dealer and they then figured out that it was the front differential and it needed to be completely rebuilt and the cost would be $3200!

I was driving down the highway and parts of the roof rack flew off and hit the car behind me in the process.Ford will not cover even though they have a recall on the same parts for the ford explorer

I have encountered this issue five times since owning the vehicle (purchased June 2020). When coming up on a slow vehicle, I prepare to change lanes and pass the car. When I accelerate too quickly, my truck/transmission shuts down completely like it just goes into neutral. I am unable to move, a warning light comes up in the dash with a picture of a wrench and then it’s like my transmission slams back into gear with a loud thump and grinding and then it runs normal. The dealer has looked at my vehicle when it first happened stating there were no codes and nothing that appeared to be wrong. We just returned from a trip down south and it happened 4 times during the trip. It only happens when you want to accelerate quickly and push the gas pedal down quickly. It’s like the transmission can’t handle that quick of a gear change and it just shuts down which is never good when you are on the thruway doing 75 mph.

The transmission will randomly shift from gear 10 speed to Neutral while driving on the highway then suddenly back to gear 1 before to go back into normal gear, this is so dangerous to lose any vehicle traction while driving at 70mph along other vehicles. Often the transmission will jump gears with a loud clunk and the car will jerk while this is happening, often during gear shift from gear 5 to 6, and sometimes a transmission back to neutral is experienced there too. I took this truck to many repair shop but no error code are registered when such event are occurring, although the issue is well known from Ford, as a customer bulletin was initiated on this topic, but this isn’t enough, this is a major safety risk and I fear each time I have to take my family on a ride.

The contact owns a 2020 Ford Expedition. The contact stated that the driver’s and passenger’s side running board failed to operate as needed. The vehicle was taken to the dealer on several occasions and the contact was informed that the vehicle was cleaned; however, the failure persisted. The contact demanded that the dealer repair the vehicle, and the running board motor was replaced. The contact stated that while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. There was no warning light illuminated. The failure persisted and the engine overheated with black smoke coming from the vehicle. The powertrain wrench warning light illuminated with a message to check the Owner's Manual. Due to the failure, the vehicle was towed back to the dealer, and it was determined that the torque converter needed to be repaired. The vehicle remained unrepaired at the dealer. The failure mileage was approximately 42,000.