2018 FORD EXPEDITION Complaints

I TOOK MY 2018 EXPEDITION (WITH 40K MILES ON IT) IN LAST WEEK BECAUSE THE RIDE HAS BEEN REALLY BOUNCY LATELY DURING NORMAL STREET AND HIGHWAY DRIVING AND MY WIFE AND KIDS HAVE COMPLAINED. I HAVE NOTICED THE BOUNCINESS TOO WHILE DRIVING. THIS IS A NEW PHENOMENON FOR MY VEHICLE BUT IN RESEARCHING ONLINE IS NOT A NEW ISSUE AND FORD IS AWARE, JUST NOT DOING ANYTHING ABOUT IT. THERE ARE 7 (NOW 8) COMPLAINTS ABOUT STRUTS/SUSPENSION FOR THE 2018 FORD EXPEDITION. MORE DETAIL IS BELOW. THE DEALER CALLED ME TODAY (SIX DAYS AFTER DROPPING IT OFF) AND SAYS ALL FOUR OF THE STRUT ASSEMBLIES NEED TO BE REPLACED BECAUSE THEY ARE LEAKING AND IT WILL COST ~$1700 PLUS TAX. I SAID STRUTS ARE COVERED UNDER MY PREMIUM CARE EXTENDED WARRANTY (NOT TO MENTION I AM JUST PAST 36K MILES FOR NORMAL WARRANTY - SO IT COULD BE AN AFTER WARRANTY ITEM TOO AS I'VE NEVER REPLACED STRUTS ON ANY CAR). WHEN THE SERVICE DEPARTMENT WENT TO ENTER THE STRUT CODE INTO THE EXTENDED WARRANTY SYSTEM, STRUTS AREN'T AN OPTION CODE, BUT SHOCKS ARE. THE PROBLEM IS SHOCKS AREN'T COVERED AND THEY CAN'T FIND A CODE TO GET THE STRUT ASSEMBLY COVERED. THE ONLY PARTS THAT FORD SELLS FOR THE SUSPENSION ARE LABELED SHOCK ABSORBERS, AND STRUTS ARE NOT A SOLD OPTION. THE DEALER THINKS FORD SHOULD COVER AS THEY BELIEVE IT FALLS UNDER THE WARRANTY .MY PREMIER CARE CONTRACT AND THE PREMIER CARE BROCHURE SAYS STRUTS ARE COVERED, AS WELL. IT APPEARS FORD IS TRYING TO AVOID RESPONSIBILITY. SO I HAVE AUTHORIZED THE REPAIR SO THE CAR IS DRIVEABLE (I AM GETTING BRAKES AND NORMAL MAINTENANCE DONE TOO). NOT TO MENTION I AM SUPPOSED TO DRIVE MY SON TO COLLEGE ON FRIDAY. THIS IS CAUSING ME TO RENT A SUBURBAN AND SHELL OUT ANOTHER $400 FOR THAT PLEASURE.

POWER TRAIN FAILURE INDICATOR LIGHT CAME ON ABOUT 800 MILES INTO A ROAD TRIP. VEHICLE WAS BEING DRIVEN ON CITY STREETS IN EXTREME STOP AND GO TRAFFIC AFTER RECENTLY EXITING THE INTERSTATE. VEHICLE STARTED DOWNSHIFTING EXTREMELY ROUGHLY, JERKING THE ENTIRE VEHICLE FORWARD AND TRANSMISSION STARTED TO OVERHEAT. VEHICLE HAS ALWAYS BEEN A LITTLE ROUGH UP SHIFTING SINCE PURCHASE BUT THIS WAS THE FIRST TIME ANY INDICATOR LIGHTS CAME ON. VEHICLE WAS TAKEN TO FORD DEALERSHIP WHERE WE WERE TOLD TRANSMISSION NEEDED TO BE REPLACED. VEHICLE HAS 36,000 MILES.

WAS HIT BY A VEHICLE WHILE MAKING A LEFT HAND TURN ON A CITY STREET. TRIED TO STOP THE CAR. BREAKS WOULD NOT WORK AND JUST WENT TO THE FLOOR BOARD. VEHICLE SPED UP. JUMPED 2 CURBS AND HAD TO THROW THE CAR IN PARK IN ORDER TO STOP. AIR BAGS DID NOT DEPLOY.

AT 20,000 MILES OF HIGHWAY DRIVING, BOTH FRONT END STRUTS WERE LEAKING AND REQUIRED WARRANTY REPLACEMENT BY DEALER. I HAVE SINCE READ ABOUT MANY PROBLEMS WITH FORD EXPEDITION STRUTS FALLING PREMATURELY. *TR

THE VEHICLE HAS AN INTERMITTENT ELECTRICAL PROBLEM WHICH CAUSES A CROSS TRAFFIC SYSTEM FAULT, BLIND SPOT SYSTEM FAULT AND THE LIFTGATE OR LIFTGLASS TO INDICATE THAT IT IS AJAR. HEN THESE FAULT THE SAFETY SYSTEMS ARE INOPERATIVE AND POSE A SAFETY CONCERN. THIS OCCURS WHILE IN MOTION AT BOTH ON BOTH CITY STREETS AND AT HIGHWAY SPEEDS. *TR

THE RETRACTABLE/AUTOMATIC RUNNING BOARD ON THE PASSENGER SIDE INTERMITTENTLY DROPS DOWN WHEN THE CAR IS IN PARK AND IN A STATIONARY POSITION FOR A PERIOD OF TIME. (IE. 2-3 HOURS AT REST) WHEN I RESTART THE VEHICLE AND OPEN/CLOSE THE DOORS, THEN SHUT OFF THE VEHICLE, THE RETRACTABLE RUNNING BOARDS WILL GO BACK UP WHERE THEY BELONG...MOST OF THE TIME. SEVERAL DAYS LATER, THE SAME THING HAPPENS AGAIN. I TOOK THE VEHICLE IN FOR SERVICE (CRONIN FORD - HARRISON, OHIO) IN THE FALL OF 2019 AND THEY REPLACED THE RETRACTABLE RUNNING BOARD MOTOR ON THE PASSENGER SIDE ONLY. IN MARCH OF 2020, IT STARTED TO HAPPEN AGAIN, AFTER THE VEHICLE IS AT REST FOR 2-3 HOURS. I AM PLANNING TO TAKE IT IN FOR SERVICE AGAIN, BUT I'M CONCERNED THAT THIS WILL BECOME A RECURRING PROBLEM WELL AFTER THE WARRANTY PERIOD IS OVER.

UPON STARTUP, THE DASHBOARD MONITOR WILL NOT LIGHT UP AND THE TRANSMISSION WILL NOT GO INTO GEAR. THIS INCLUDES NO BACKUP CAMERAS, RADIO, MAPPING FEATURE, OR HANDS FREE BLUETOOTH ON THE MONITOR, WHILE THE DASHBOARD (DIRECTLY IN FRONT OF THE STEERING WHEEL AREA) FLASHES ON/OFF THAT "TRANSMISSION NOT IN PARK", OR "OIL NEEDS TO BE CHANGED", YET THE TRANSMISSION IS STUCK IN PARK. AFTER TRYING SEVERAL TIMES TO MANUALLY PUT THE CAR INTO "DRIVE" IT WILL FINALLY START MOVING FORWARD WITH A GRINDING SOUND, BEFORE COMING TO AN ABRUPT STOP. THIS SEQUENCE OCCURS SEVERAL TIMES, UNTIL I TURN THE CAR OFF AND TRY AGAIN. IT SOMETIMES TAKES 4-5 ATTEMPTS OVER 5-10 MINUTES TO GET THE CAR MOVING WITH ALL ITEMS WORKING PROPERLY. IT SEEMS ELECTRICAL, SINCE IT ALWAYS INVOLVES BOTH THE DASH MONITOR AND THE TRANSMISSION AT THE SAME TIME.

TRANSMISSION SHIFT VERY HARD AND BANGS. TRANSMISSION IS CURRENTLY OUT AND BEEN AT THE DEALER FOR 2 WEEKS

TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT BOTH VEHICLE REAR DOOR LATCH FAILED TO CLOSE SECURELY. THE CONTACT WHO WAS A CERTIFIED MECHANIC PURCHASED THE PART AT GRAHAM AUTO MALL DEALER, (1515 W 4TH ST, MANSFIELD, OH 44906) AND REPLACED THE LOCKING MECHANISM HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS MORE PREVALENT IN COLDER TEMPERATURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

THE REAR WINDOW DEFROST CONNECTORS DETACHED FROM THE REAR WINDOW, WHICH MEANS THE REAR WINDOW DEFROST DOES NOT WORK AT ALL. ON TWO SEPARATE OCCASIONS, THE REAR WINDOW DEFROST SOLDER HAS DETACHED. THE FIRST TIME WAS THE DRIVER SIDE. I TOOK IT IN, AND OUR LOCAL DEALERSHIP FIXED IT WITH A GLUE-ON REPAIR KIT. THE SECOND TIME IT WAS THE PASSENGER SIDE. IT IS CURRENTLY IN WARRANTY JAIL AGAIN AT OUR LOCAL DEALERSHIP SO THEY CAN ATTEMPT TO FIX IT.