2017 FORD EXPEDITION Complaints

VEHICLE SUDDENLY LOOSES ENGINE POWER WHILE DRIVING AND GOES INTO SAFE (OR LIMP) MODE. STEPPING ON THE ACCELERATOR DOES NOTHING, IT DOESN'T EVEN REV THE ENGINE, IT'S SIMILAR TO BEING IN NEUTRAL. IT HAS OCCURRED ON 3 SEPARATE OCCASIONS, MONTHS BETWEEN EVENTS - FIRST, WHILE ATTEMPTING TO ACCELERATE ONTO AN INTERSTATE HIGHWAY, WE SUDDENLY LOSE ENGINE POWER WHILE ATTEMPTING TO MERGE INTO THE RIGHT LANE OF TRAFFIC. WE FORCED TO SLIDE OVER ONTO THE RIGHT SHOULDER AND STOP. SECOND OCCURRENCE HAPPENED WHILE DRIVING DOWN A CITY STREET. WE SUDDENLY LOSE ENGINE POWER AND ARE FORCED TO TURN ONTO A NEIGHBORHOOD STREET AND COME TO A COMPLETE STOP. THIRD TIME, AGAIN DRIVING DOWN A CITY STREET, SUDDENLY LOSE ENGINE POWER BUT THERE WAS NO WHERE TO PULLOVER OR SIDE STREET TO TURN ONTO. WE FORCED TO STOP THE VEHICLE IN THE MIDDLE ROAD. LUCKILY NO ONE WAS DIRECTLY BEHIND US. IN ALL CASES, TURNING THE ENGINE OFF, WAITING A MINUTE, AND THEN RESTARTING THE VEHICLE "FIXED" OR CLEARED THE ISSUE AND WE WERE ABLE TO CONTINUE DRIVING. NO OBD-II CODES THROWN AFTER THE EVENT. FORD DEALER REPLACED THE ELECTRONIC THROTTLE BODY AND SO FAR WE HAVEN'T SEEN THE ISSUE.

REAR WIDOW DEFROSTER TERMINAL FELL OFF OF RIGHT SIDE OF REAR GLASS, CREST FORD OF FLATROCK MICHIGAN REPLACED REAR GLASS ON 12/26/2017 UNDER WARRANTY. ON 01/28/2019 THE REAR WINDOW DEFROSTER TERMINAL FELL OF THE RIGHT SIDE OF THAT REAR GLASS AFTER13 MONTHS OF USE, AT THAT TIME I WAS OVER MY 36,000 MILE WARRANTY AND CONTACTED CREST FORD LOOKING FOR SOME HELP WITH THIS ISSUE. CREST FORD CONTACTED ME ABOUT A WEEK LATER AND STATED FORD MOTOR WOULD NOT COVER THE REPAIR. ON 03/01/2019 I APPEALED THIS DIRECTLY TO THE FORD MOTOR CO. CUSTOMER SERVICE AND WAS TOLD THEY WOULD NOT REPLACE THE GLASS AGAIN. ON 03/05/2015 I HAD A LOCAL GLASS SHOP REPLACE THE REAR WINDOW AT A COST OF $262.00. I FEEL THAT THIS IS A SAFETY ISSUE AND WANT TO KNOW IF THIS IS COMMON WITH THIS VEHICLE AND IS THERE ANY COMPLAINTS ABOUT THIS WITH FORD VEHICLES. ALSO I WOULD LIKE FORD MOTOR COMPANY TO REIMBURSE ME THE $262.00 DOLLARS I SPENT ON THE NEW REAR GLASS. WAS DRIVING VEHICLE BOTH TIMES WHEN THE TERMINAL FELL OFF THE GLASS, FIRST TIME THE DEFROSTER HAD JUST TURNED OFF AND THE SECOND TIME IT WAS ON.

AS I WAS DRIVING DOWN I-29 AT 5:00 SUNDAY MORNING WITH MY WIFE AND 4 CHILDREN A TRUCK PASSED ME. IT WAS 4 DEGREES OUTSIDE, BUT THE SALT THAT THE STATE HAD PUT ON THE ROAD WAS MELTING THE SNOW ALONG THE ROAD CAUSING THE ROAD TO BE WET WITH SALTY WATER. AS THE SEMI PASSED US, IT SPRAYED THE SALT MIXTURE ONTO OUR FRONT WINDSHIELD. I LOST VISION OF THE INTERSTATE, SO I HIT THE WIPER FLUID LEVER. NOTHING CAME OUT, SO I TRIED IT AGAIN. AGAIN NOTHING HAPPENED. I COULD HEAR THE MOTOR RUNNING BUT NOTHING WAS COMING OUT. WITHOUT BEING ABLE TO SEE, I HAD TO SLOW MY VEHICLE AND PULL OFF THE ROAD WITHOUT BEING SURE WHAT I WAS PULLING ON. I COULDN'T SEE ANYTHING OUT OF THE FRONT WINDOW. WE HAD 2 HOURS LEFT TO DRIVE AND THE ROAD DIDN'T LOOK TO BE ANY DRYER AHEAD OF US. WE HAD TO STOP AT SEVERAL GAS STATIONS ALONG THE ROUTE JUST TO WASH THE DIRT FROM OUR FRONT WINDOW, BUT IF WE WERE PASSED BY ANYTHING WE HAD TO MAKE SURE TO BE AWARE OF THE FACT THAT I COULD LOOSE COMPLETE VISION OF THE ROADWAY AHEAD OF US. OUR REAR WIPER FLUID WOULDN'T WORK EITHER. THE TEMP GOT TO 10 THAT DAY. MY WIPER FLUID NEVER DID WORK. ONLY AFTER IT SAT IN THE GARAGE FOR 2 HOURS WOULD IT EVEN WORK. SO I DECIDED TO GO DRIVE AND SEE HOW LONG IT WOULD WORK FOR, 20 MINUTES BEFORE IT STOPPED. IT WAS 10 DEGREES WHEN I TESTED IT. SO TODAY I CALLED MY DEALERSHIP, SIOUX CITY FORD. I WAS TOLD THAT I WOULD HAVE TO GO BUY DIFFERENT WASHER FLUID. I ASKED THEM IF THEY USED TO DIFFERENT WASHER FLUID IN THE SYSTEM AND THAT I WOULD HAVE TO DRAIN OUT THE OLD STUFF AND PUT NEW STUFF IN IT. I JUST HAD MY CAR IN FOR AN OIL CHANGE AND THEY USED THE CHEEP STUFF. THE LADY ON THE PHONE SAID THAT IS ALL THEY HAVE, AND THAT IF I REQUEST THEM TO USE ANYTHING DIFFERENT, WE WOULD HAVE TO BUY OUR OWN AND EITHER BRING IT IN, OR FILL IT OURSELVES. WE WERE GOING 75 WHEN I LOST COMPLETE VISION OF THE ROAD WITH NO WAY TO CLEAN MY WINDOW.

MY HUSBAND HAD A CAR ACCIDENT ON 2/22/2019 WITH A DODGE TAM. THE RAM HIT MY HUSBANDS EXPEDITION AND NON OF THE AIRBAGS DEPLOYED. THE ACCIDENT HAPPENED AT ABOUT 40 MPH WHILE MY HUSBAND WAS SITTING AT A TURN SITE. THE OTHER DRIVER WAS DRIVING TOWARDS MY HUSBAND AND HIT HIM WITH HIS TRUCK. MY HUSBAND ESTIMATES THE OTHER DRIVER WAS GOING ABOUT 40 MPH. THE OTHER DRIVER SMASHED INTO MY HUSBAND AS HE WAS IDLE WAITING TO TURN. MY KIDS ARE HURT AND MY HUSBAND IS HURT AS WELL. THE AIRBAGS DID NOT DEPLOY AT ALL!

TL* THE CONTACT OWNED A 2017 FORD EXPEDITION. WHILE THE CONTACT'S SPOUSE WAS DRIVING 40 MPH, THE FRONT DRIVER'S SIDE RIM EXPLODED WITHOUT WARNING. THE EXPLOSION CAUSED FRAGMENTS TO PERFORATE THE AIR BAG SENSORS. THE DRIVER AND PASSENGER IN THE VEHICLE WERE STRUCK BY FLYING DEBRIS, WHICH CAME UP FROM UNDER THE HOOD OF THE VEHICLE. THE DRIVER WAS RENDERED UNCONSCIOUS FROM THE IMPACT. THE VEHICLE THEN VEERED OFF THE ROADWAY AND CRASHED INTO A UTILITY POLE. THE DRIVER AND FOUR OTHER PASSENGERS IN THE VEHICLE SUSTAINED CONCUSSIONS THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

BELOW PLEASE FIND MY ACCOUNT OF A VERY FRIGHTENING EVENT THAT TOOK PLACE WHEN MY 2017 FORD EXPEDITION MALFUNCTIONED. IN LATE AUGUST, 2018 WE WERE ON VACATION IN SEATTLE, WA., VISITING MY SON AND HIS FAMILY. FIVE OF US WERE IN MY EXPEDITION AND MY SON WAS DRIVING. WE PULLED UP TO PARK BY HIS HOUSE ON A STEEP ROAD. HE PUT THE VEHICLE INTO PARK, APPLIED THE PARKING BRAKE, REMOVED THE KEYS, AND PROCEEDED TO GET OUT. THERE WERE THREE ADULTS AND TWO CHILDREN (AGES 7 AND 4). ALL THREE ADULTS GOT OUT AND WERE HELPING THE CHILDREN OUT WHEN THE CAR ROLLED FORWARD ON ITS OWN. I WAS OUT OF THE VEHICLE ON THE PASSENGER SIDE. I TRIED TO HOLD THE DOOR HANDLE TO STOP THE VEHICLE FROM ROLLING BUT IT TOOK OFF. MY SON WHO WAS OUTSIDE OF THE VEHICLE ALSO REALIZED WHAT WAS HAPPENING, JUMPED BACK IN, AND APPLIED THE BRAKES TO STOP THE CAR. IT ROLLED ABOUT 12 FEET DOWNHILL BEFORE HE COULD STOP IT. THE TWO CHILDREN WERE STILL IN IT. THE STREET WAS ON A VERY STEEP INCLINE THAT I WOULD GUESS TO BE ABOUT 25 DEGREES. IF MY SON HAD NOT STOPPED THE CAR IT COULD HAVE ROLLED ABOUT 100 YARDS THROUGH TWO INTERSECTIONS AND INTO A HOUSE WITH THE TWO CHILDREN IN IT. I DON'T EVEN WANT TO THINK ABOUT WHAT COULD HAVE HAPPENED TO THEM. WE TOOK THE EXPEDITION TO A FORD DEALERSHIP IN SEATTLE (FORD OF KIRKLAND) TO GET IT CHECKED OUT. THEY STATED THAT THEY COULD NOT FIND ANYTHING WRONG. AFTER RETURNING HOME FROM VACATION, WE TOOK IT TO THE LOCAL DEALERSHIP (BOLTON FORD, LAKE CHARLES, LA. WHERE IT WAS PURCHASED NEW) AND THEY SAID THAT THEY COULD FIND NOTHING WRONG. WHAT DO I DO NOW? CAN FORD EXPLAIN WHAT HAPPENED AND REASSURE ME THAT IT WILL NOT HAPPEN AGAIN?

VEHICLE WILL COUNTER STEER CAUSING LANE CHANGES, INCREASED STEERING EFFORT, RANDOM CHANGES IN DIRECTION OF TRAVEL. DRIFTS TO BOTH LEFT AND RIGHT WITH NO WARNING OR NOTICE. THIS APPEARS MORE NOTICEABLE AT LOWER TO MID SPEEDS 25-60. ITS AS IF IT'S COMPENSATING FOR A DRIFT OR IRREGULAR ROAD SURFACE BUT IT OCCURS ON FLAT LEVEL SURFACES. THIS IS AN ONGOING PROBLEM THAT THE DEALERSHIP CANNOT SEEM TO REMEDY AFTER THREE VISITS.

LAST WEEK, MY 2017 FORD EXPEDITION EXPERIENCED A SITUATION WHERE WHILE DRIVING THE VEHICLE SUDDENLY STOPPED RUNNING. I WAS FORCED TO COAST OVER TO THE SIDE OF THE ROAD WHEN THIS HAPPENED, AS THE ENGINE WAS RUNNING BUT MY ACCELERATOR PEDAL WAS NOT OPERATING AND THE VEHICLE WOULD NOT MOVE. FORTUNATELY, AFTER SHUTTING THE VEHICLE OFF, I WAS ABLE TO RESTART IT AND CONTINUE DRIVING. IN THE SPACE OF 24 HOURS THIS HAPPENED SIX (6) TIMES. AFTER THE SIXTH OCCURRENCE, I DROVE TO THE FORD DEALERSHIP AND THEY DIAGNOSED THE ISSUE AS A THROTTLE BODY AND MOTOR.

I WAS TURNING LEFT IN AN INTERSECTION GOING ABOUT 5-10 MPH, A CAR RAN A LIGHT AND HIT THE PASSENGER SIDE AT A SPEED OF APPROXIMATELY 50 MPH. THE BACK DOOR, FRONT DOOR, AND FRONT PANEL WERE AFFECTED. THE FRONT WHEEL FELL OFF. MY VEHICLE WAS MOVED SIDEWAYS ABOUT 10+ FEET. NO AIRBAGS DEPLOYED. I WOULD EXPECT THE PASSENGER SIDE AIRBAGS TO HAVE BEEN DEPLOYED EVEN THOUGH NO ONE WAS IN THAT SEAT. PLEASE PROVIDE INFORMATION. THANK YOU.

VEHICLE IN MOTION ON HIGHWAY WHEN VEHICLE COLLIDED WITH VEHICLE IN FROM AIRBAG DID NOT DEPLOY AND SEATBELT DID NOT RETRACT