2020 FORD EXPEDITION Complaints

Anytime my SUV downshifts from a higher rate of speed, goes into reverse or shifts while going up a hill - the transmission makes an audible thunk noise, jerks the car, then proceeds to shift. It’s been in the shop 4 times and the problem hasn’t been solved. From nothing is wrong, to the “system update” to replacing gears, it’s in AGAIN. This has been on ongoing problem for 6+ months with no remedy.

The contact owns a 2020 Ford Expedition. The contact stated that while driving between 30-40 MPH, the vehicle unexpectedly downshifted. The contact stated that during the failure, a thud was felt and heard as if the vehicle had been involved in a collision. The contact stated that during one failure, the "shift system error, service required" warning message had appeared on the instrument panel. The contact had taken the vehicle to a dealer where a mechanic informed him that the CDF sleeve might have spun inside the transmission casing. The mechanic asked the contact for permission to tear down the transmission to confirm the failure; however, the contact declined the service. The manufacturer was then notified of the failure and transferred him to the NHTSA Hotline. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 65,000.

Cruising on the interstate and the vehicle’s throttle went dead. Vehicle acted as though I let of the accelerator and began to coast. Would not respond to accelerator (rpms went flat and no downshift). This happened approximately 10 times in a row for 5 to 10 seconds each time. I took a quick video of the instrument panel at the end, prior to me pulling off the interstate. Wrench light appeared at the end. My wife has found multiple reports of similar issues on the web. Our vehicle has been to the dealership 4 times already due to similar drive train issues (hard shifting, going forward when put in reverse, etc.). Ford has failed to fix these issues, which are commonly known to Ford.

The contact owns a 2020 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Car was fine yesterday and today my breaks don't work have to push the pedal all the way to the ground popped the hood and the break fluid is gone took it to a auto store for help they could not find a leak anywhere told me there is a recall possibly for this problem it's a 2020 never had a problem and recently took it to Kendall for a oil change so it just happened

Was on a 7hr road trip. Around 2hrs in attempted to accelerate to pass another vehicle using a passing lane which terminated back down to a single lane. Created an unsafe situation while passing other vehicles at 45-55 mph. Only 20-25k miles on our 2020 expedition. Transmission did not shift appropriately. Lost power and began roughly shifting between gears especially 6th to 7th gear. Warning lights and wrench appeared during/after this event. No engine or wrench lights on prior to this event. Appeared to get stuck In 10th gear and only accelerating to 45-55mph. Would randomly down shift and have rough shifting back up to 10th gear, especially 6-7th gear. Took the vehicle to the nearest Ford dealership. Stated it was transmission communication errors due to how the computer learns driving patterns. The Ford service center cleared the communication errors and disconnected the battery. Gear wrench disappeared and did not occur again for the rest of the trip. Two days later had similar acceleration issue and rough shifting but no warning, engine or wrench lights.

The contact owns a 2020 Ford Expedition. The contact stated while driving 70 MPH, there was an abnormal sound coming from the vehicle, followed by hard shifting from the transmission. The contact stated that the “Service Required” message was displayed. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer to be diagnosed; however, the mechanic found no failure with the vehicle. The contact stated that the failure persisted. The vehicle was towed to the dealer again and the dealer stated that the transmission needed to be replaced, and that the manufacturer was aware of the failure. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 20,000.

I was traveling on the interstate at a rate of 75 mph. I signaled a lane change and pressed the gas pedal. I heard the engine respond and the rpm surged. The drive train went dead. There was no power at all. I checked it was in drive and it was. The car began to slow and I began trying to get off the road. Suddenly with a bit of a jerk, it drove normal.

While traveling approximately 65 MPH on State Highway 35 near Austin, TX, my Expedition violently shifted out of gear when I attempted to accelerate to move into the next lane out of the way of a commercial 18 wheeler that was changing lanes. This caused me to lose power and coast until I could recover drive ability. My family and I were sitting ducks in the middle lane of a 4-5 lane stretch of highway. I was able to get off the highway and park in the nearest parking lot. I remember seeing a red notification stating something like “No Shift” on the dashboard display when the issue happened. Immediately confirmed no other issues, transmission and cooling system temperatures were in normal range and no other check or warning lights came on. Also, did not see any leaks and all fluids were within normal ranges.

I recently purchased this vehicle and I have had the problem from the beginning. When driving and slowing down. Usually around 5th gear or slower, it will shift hard into the lower gear with an obvious noise(thunk) coming from the rear of the vehicle. You can also slightly feel this. I have tried to duplicate the issue without using brakes to rule that out and I have done so. It is definitely not a brake issue but a transmission/power train issue. This happens to me multiple times a day on most every drive. I have looked at multiple forums to see if this is a common issue and it seems that it is. A common issue without a reliable fix. I am hoping that of multiple people claim this issue that Ford will in fact take it seriously and fix the issue