2022 FORD EXPEDITION Complaints

The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the parts for the recall repair were not yet available. The contact called the local dealer and was informed that the manufacturer would mail another notice when parts were available. The contact stated that a year ago, while driving approximately 30 MPH, the vehicle stalled. The contact stated that there was no warning light illuminated during the failure. The contact was able to restart the vehicle. The dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was 59,844.

Recently, the rear evaporator core failed, causing a refrigerant leak that disabled the entire A/C system. This left both the front and rear HVAC units inoperable, which not only compromises passenger comfort but also directly impacts safety by reducing the system’s ability to defrost and dehumidify the windshield in hot and humid conditions. After researching this issue, I have confirmed that rear evaporator core failures are being reported by numerous 2021–2023 Expedition owners, many of whom describe identical failures at relatively low mileage. These failures often result in costly repairs ranging from $2,000–$3,500. While Ford has issued Technical Service Bulletins (e.g., TSB 22-2089) related to evaporator and sensor issues on Expeditions, there is currently no recall or extended coverage program for rear evaporator core failures. However, the pattern of owner complaints, dealer diagnoses, and additional NHTSA filings shows that this is a known defect affecting a critical vehicle system. Given: •The premature and widespread nature of these failures, •The documented safety concerns raised in NHTSA complaints, and •The high financial burden placed on customers for what appears to be a design defect, I contacted my local dealer who filed a claim with Ford customer support. My claim was immediately denied and they did not offer any financial support. The year of the vehicle was within 3yr/36,000 warranty however current mileage is ~44,000 and exceeded threshold for warranty assistance.

Since purchase in 2022, the vehicle has experienced repeated failures of multiple safety systems. These include frequent warnings that “Pre-Collision Assist is Not Available,” repeated failures of Blind Spot Detection with Cross Traffic Alert, Tire Pressure Monitoring warnings, and messages to “Check 12-Volt Battery.” These system malfunctions occur intermittently and unpredictably, creating unsafe driving conditions. In addition to the warning messages, the rear liftgate has failed to latch properly and on at least one occasion opened while the vehicle was in motion. This poses a serious hazard to vehicle occupants and to other drivers on the road. The safety risk is significant because these systems are designed to prevent or mitigate crashes. Their failure leaves the driver without critical safety features, and the trunk latch defect could cause loss of cargo or injury. These problems have been ongoing for years and have not been permanently corrected despite software updates and recall activity. The dealer has acknowledged the symptoms and advised the vehicle was unsafe to drive.

Summary of Safety Issues with Chicco Car Seat 1.) Magnetic Chest Clip Disassembly (October 2023) • At [XXX] old, my daughter disassembled the magnetic chest clip while seated in the car. • She placed a small part in her mouth, creating a choking hazard. • I was stranded until a replacement car seat could be brought. • I replaced the clip with a plastic version Chicco provided, but the original design posed a serious and unacceptable safety risk. 2.Child Unlocking Base Mechanism (April 2025) • My daughter is able to unlatch the seat from its base while rear-facing. • She does this repeatedly, even after being re-secured. • Chicco only sent a “lever lock” cover despite my request for a full replacement, which was ignored. • This flaw allows a toddler to disengage the seat mid-drive, rendering the product unsafe and unusable. 3.) Cup Holder Suffocation Hazard (June 2025) • My daughter easily removes the silicone cup holders. • On one occasion, she placed one over her mouth and nose, creating suction and restricting her breathing. • I have since removed the cup holders entirely, though this alters the seat’s intended use. • This presents a clear suffocation hazard. 4.) Excessive Rattling When Not in Use (Ongoing) • When installed rear-facing and unoccupied, the seat rattles loudly during travel. • The noise is so disruptive I have rotated the seat forward-facing at times to reduce it. • While less severe than the other hazards, this reflects poor product integrity and contributes to ongoing safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The sunroof spontaneously shattered while driving. No object impelled the glass. It just spontaneously shattered.

The vehicle stopped running while driving, my wife stopped at a stop sign after vehicle had run ~ 10 minutes. Upon entering the inter-section the vehicle started to run rough, and ultimately stalled and would not restart. She was able to coast into a parking lot entrance within On Top of World subdivision where we live and get off of main road. After multiple AAA attempts to jump start, AAA confirmed the vehicle was unable to be jump started, therefore vehicle was towed to local ford dealership for diagnostics. They tried to jump start multiple times and after 2 days, pushed it into garage. They confirmed fuel pump failure and replaced with current design. We were charged for towing, new battery, and fuel pump system replacement with current design and advised we would have to bring it back in when Ford identified remedy for current recall. No loaner vehicle provided. We are very concerned as if this event had occurred on an interstate, there is a high risk of accident/injury. After repair with existing part designs we are worried about another failure on busy road/interstate.

The contact's father owns a 2022 Ford Expedition. The contact stated that while driving 70 MPH on the highway, the roof rail trim, and the area in front of the roof rail trim detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened. The manufacturer informed the contact that assistance could be provided after the dealer had determined the cause of the failure. The failure mileage was approximately 50,000.

The component that failed is the left front driver side headlight of the vehicle, resulting in low visibility and inability to see or drive the vehicle in it's current condition at night. The only "warning" that could potentially have been a "warning", was the blinker began rapidly blinking the day before the headlight stopped functioning; the blinker no longer worked in the headlight but still worked on the driver mirror and back taillight. By the next day, the driver side headlight no longer functioned. It is my knowledge that Ford has a lifetime guarantee on the headlights for this make, model, and year of vehicle. Due to this not functioning, I would like to get it properly replaced under warranty or guarantee of Ford.

The contact owns a 2022 Ford Expedition. The contact stated that after reversing, the rear-view camera displayed a rear-view image but failed to turn off when the vehicle was shifted back into drive(D). No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear-view camera. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.

The contact owns a 2022 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (FUEL SYSTEM, GASOLINE) and 25V314000 (SERVICE BRAKES, HYDRAULIC); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE). Parts distribution disconnect for 25V314000 (SERVICE BRAKES, HYDRAULIC).