2019 FORD EXPEDITION Complaints

My 2019 Ford Expedition Max- Limited: Shifting was starting to get rough and car was jerking between gears. It was unsafe as it would not speed up in the highway and it would jerk all of a sudden. Transmission failed at 88K miles. I had to pay over 8K at the Ford Dealership to get a whole new transmission placed after various attempts to deal with issue failed. Ford Company could care less about their faulty transmissions. No warning lights ever came on other than the harsh shifting that suddenly started within a week's time.

The contact owns a 2019 Ford Expedition. The contact stated that his wife was unable to unlatch the front driver’s side door. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 32,077.

The transmission randomly switches gears, both down and up. At times, the car will just downshift and appears to lose power. Especially when attempting to pass other vehicles. This can be a dangerous situation, and has been. It also has caused a near accident on a snow covered road by 'taking off' in a high gear which caused the card to slide into the oncoming lane twice. I have taken this car to the dealership service department 4 times, they say there are no codes or recalls and just reset the computer to have it relearn my driving habits.

Vehicle has harsh shifting mainly gear 3-5 almost like being brake checked. The vehicle revs to 4000 rpm and won’t accelerate then slaws into gear causing the car to lurch forward and illuminate wrench symbol. Latest issue is car accelerates on it’s on and almost drove it on a drainage ditch pulling in my driveway.

Our 2019 Ford Expedition MAX (50k miles on it), has a transmission that disengages while driving. The vehicle has lost total drive train power while driving in traffic at speed. Whenever there is a need for up shift or down shift, the vehicle will intermittently stutter, slip gears, or lose power completely. This has put my family (pregnant wife and two children under 4) in extreme danger on the road. In one incident her only available course of action was to attempt to coast off the road while in the midst of moving traffic with speeds in excess of 50+ miles per hour around her. The car is dangerous, attempting to pull onto roads with moving traffic, is now extremely worrying. It is unconscionable that this vehicle issue has not resulted in a recall.

Both Rear shocks leaked oil at 37k causing vehicle to become very bouncy and unsafe to drive/control

The vehicle has problem when shifting gears, and complete loss of power occurs. When trying to enter a road or cross a street, the vehicle can start to move then lose power in the middle of an intersection or lane. A loud clicking can also be heard after power is lost.

FYI re: Request #[XXX] Let me know if you have any info I sent this letter on November 20, 2022 and as of January 10, 2023 I have had no response from Ford Motors: [XXX] Office of the CEO Ford Motor Company 1 American Road Dearborn, Michigan 48126 Re: 2019 Ford Expedition ACC-Cruise Control Potential Safety Problem Mr. [XXX], I wanted to let you know of a bizarre recent ACC cruise control issue with my 2019 Expedition. It has ~30,000 miles on it and has performed very well without problem before and after this incident. Several weeks ago I was driving on an interstate highway in a construction zone with stop and go traffic, and had the ACC on. I slowed down behind a dull colored black Chevrolet pickup that had dark lens covers over the tail lights and a dark cover over the license plate to about 5 MPH. Suddenly the ACC had full acceleration then the auto safety braking slowed me abruptly, then the ACC hit full acceleration again and the auto brake engaged. I turned the ACC off, and then back on, and it did the exact acceleration and safety braking so I turned the ACC off. There was no accident or problem other than this acceleration/braking sequence. When I no longer was behind the pickup I tried and ACC and it has worked perfectly since then, as it had prior to this bizarre issue The ACC seemed to not see this pickup truck but the auto safety braking system did. The pickup was an unusual non factory appearing paint job, dark gray or black not just a primer, and the tail lights and license plates also had some darkening coating. It seemed to be Stealth to the ACC, but not to the braking system. Maybe referred to the Engineering Section of the ACC group to see if they have heard of this before or have any idea what occurred to help prevent any risks involving the Ford ACC system. Again there was no accident or collision, only the sudden acceleration/braking. This only occurred one time on this 2019 Expedition and never on our other Ford products. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT

The contact owns a 2019 Ford Expedition. The contact stated that while driving at an undisclosed speed, there was a vibration in the front differential. The contact stated that the vehicle felt like it was being driven in 4-WD however, the vehicle was in 2-WD. There were no warning lights illuminated. On another occasion, while driving approximately 30-35 MPH, there was a vibration and shimmy in the steering wheel. The vehicle was taken to the local dealer in July 2021 where it was diagnosed and determined that the failure was due to the front differential. The vehicle was repaired but the failure recurred. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 47,000.

The contact owns a 2019 Ford Expedition. The contact stated upon starting the vehicle, he heard an abnormal sound coming from the engine on several occasions. There was no warning light illuminated. The vehicle was taken to the local dealer who informed the contact that the VIN was not included in Customer Satisfaction Program Number: 21N03 (Cam Phaser Replacement). The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,900.