2019 FORD EXPEDITION Complaints

The ecoboost 3.5 engine has a common issue with the cam phasers. My vehicle has had oil changes done, every 9,000 miles and now needs the cam phasers to be replaces. It has 83,000 miles. I believe this is a known defect that Ford is trying to remedy with customer satisfaction campaigns, rather than a recall. Had the 21b10 tsb performed and which is a requirement and the car shudders and the transmission shifts poorly. Also, the driver's side seat best will not retract fully.

•Vechicle is a lemon car by definition and needs to be replaced due to safety issues and the amount of calls in the short duration I have had it in my position •My family and I have been leveraging other family vechicle along side putting the car dormant as much as we can to avoid further mechanical issues which is not acceptable •The request to ask for 4 to 6 weeks on a car repair without loaner is unacceptable as the loan payments are still due by me to the lender and are unable to utilize the car in any capacity •The issue has been open for about 10 months since reporting with NO resolution - unacceptable •Dealership purposely delayed and provided incorrect information and allowed the warranty period to expire as it would provide revenue of service to the business (recalls are free) Please see the attachment for a detailed timeline and supporting documents

The contact owns a 2019 Ford Expedition. The contact stated a rattling sound was heard coming from the engine compartment after starting the vehicle. The contact stated no warning lights were illuminated. The independent mechanic was called and stated that the failure was related to the cam phaser, which needed replacement. The independent mechanic stated that the part was on backorder. The vehicle was taken to the dealer and the contact was informed of a recall which the vehicle was included in regarding the cam phaser. The contact stated she received notice of the customer satisfaction program for the cam phaser however, the part was on backorder. The contact was advised of a PCM upgrade to correct the issue however, the failure continued. The manufacturer was made aware of the failure and was advised to contact NHTSA for assistance. The customer service representative at Ford looked up the VIN and told the contact to call NHTSA as there was nothing they could do. The failure mileage was 67,000. Local Ford dealer informed consumer this was a recall and they could fix it. Two week later, consumer got the recall in the mail. But by this time, consumer was well over the 70,000 mile marker, so it was going to cost her a prorated price to get it fixed. I was almost at the 80,000 mile marker by the time it was fixed.

While trying to open the sunroof a plastic piece broke of from the railing. I tried closing the sunroof but was unable to. I had to have the sunroof closed by a mechanic and now I am unable to use the sunroof.

The contact owns a Kidsembrace forward facing car seat, Model Number: 3001MIN, Manufactured Date: June 18, 2020. The contact stated that the car seat buckle would not latch. Additionally, when the latch was placed into the buckle the latch failed to fasten securely. The failure occurred while attempting to place the car seat inside the vehicle. The baby was not injured. The purchase date was unknown.

On March 22, 2021, check engine light. Took vehicle to Ford dealer. Technician said cam phaser needed to be change. At around 72000 miles. Google search to find out, that is a common problem in the 3.5 eco boost engines. Vehicle was purchased certified used from Elder Ford Tampa, FL with about 33000 miles March 2020. Mall of George Ford, diagnose the check engine light.

THE REAR LIFT GATE RANDOMLY OPENS ON THE VEHICLE. DEALERSHIP HAS SAID IT IS A DEFECTIVE WIRING HARNESS. THE LIFT GATE CLOSE WITH PEOPLE STANDING AT THE REAR BUMPER LOADING ITEMS IN THE BACK AND WILL CONTINUE TO FIGHT TO CONTINUE CLOSING OPERATIONS. IT DOES THE SAME WITH OPENING. ADDITIONALLY IT HAS OPENED WHILE SITTING IN THE DRIVERS SEAT WITH THE KEY IN THE CAR. THE CAR HAS BEEN STATIONARY FOR ALL OPENINGS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND

EVENT OCCURS WHEN VEHICLE IS WARMED UP - TRANSMISSION FLUID TEMP > 205 AND MORE LIKELY TO OCCUR GOING UPHILL OR ON A SLIGHT INCLINE ON HIGHWAY WITH A SPEED ABOVE 55 MPH. WHEN ACCELERATING QUICKLY OR AGGRESSIVELY, THE 10 SPEED TRANSMISSION FAILS. I PUSH DOWN ON THE GAS PEDAL WHILE IN THE 10 GEAR. IT SEEMS LIKE IT IS STUCK IN NEUTRAL, THE ENGINE REV'S TO THE RED LINE IF I LEAVE MY FOOT ON THE PEDAL, THE VEHICLE LOOSES SPEED AND EVENTUALLY FINDS A GEAR BETWEEN 2 AND 6 AND TRANSMISSION RE-ENGAGES. THE VEHICLE WILL REV TO THE RED LINE BEFORE FINDING A GEAR. THIS HAS CREATED MULTIPLE DANGEROUS SITUATIONS IN WHICH A VEHICULAR ACCIDENT ALMOST OCCURRED DUE TO THE IMMEDIATE LOSS OF SPEED IN HIGHWAY TRAFFIC SITUATIONS. THE VEHICLE WENT FROM 83 MPH TO 55 IN SECONDS BEFORE THE TRANSMISSION RE-ENGAGES. I HAVE TAKE THE CAR TO THE DEALERSHIP TWICE AND THEY CAN NOT RECREATE THE ISSUE IN ORDER TO FIX DESPITE SUBMITTING NUMEROUS VIDEOS OF THE SEPARATE TIMES IN WHICH THE EVENT OCCURS. VIDEOS ON 2/3/2021, 2/11/2021, 4/1/2021

VEHICLE WAS PLACED IN PARK, SHUT OFF, AND EXITED. VEHICLE WAS PARKED ON A HILL. SEVERAL MINUTES LATER VEHICLE STARTED ROLLING DOWN A HILL; NARROWLY MISSING A YOUNG GIRL. VEHICLE CAME TO REST ON ITS OWN WITHOUT SUSTAINING DAMAGE. VEHICLE SHOULD NOT HAVE BEEN ABLE TO MOVE WHILE IN PARK AND SHUT OFF.

2019 FORD EXPEDITION. CONSUMER WRITES IN REGARDS TO VEHICLES WITH LANE KEEPING SYSTEM FEATURE. *LD THE CONSUMER STATED THE VEHICLE NEEDS TO BE ADJUSTED, WHILE TOWING, DUE TO OUTSIDE INFLUENCES SUCH AS WIND, BUMPS, AND STEEP HILLS. *JS