2019 FORD EXPEDITION Complaints

1 . AFTER A LEFT TURN THE VEHICLE CONTINUES TO PULL LEFT (MEASURED AT ABOUT 4 POUNDS OF FORCE ON THE STEERING WHEEL TO HOLD STRAIGHT) UNTIL A RIGHT TURN IS MADE TO CANCEL THE LEFT PULL THEN IT TRACKS STRAIGHT. THERE WERE SIMILAR RESULTS ON RIGHT TURNS BUT WORSE ON LEFTS. 2 . THESE TESTS WERE ALSO DONE ON ANOTHER NEW FORD PLATINUM EXPEDITION IDENTICALLY EQUIPPED WITH THE SAME RESULTS (BOTH WITH HEAVY DUTY TOW PACKAGE) 3 . THE NEW EXPEDITION ABOVE DID SEEM TO REQUIRE A LITTLE LESS RIGHT CORRECTIVE PRESSURE THAN OUR EXPEDITION BUT THE LEFT PULL WAS APPROXIMATELY THE SAME 4 . THESE TESTS WERE DONE WITH AND WITHOUT LANE KEEPING WITH NO CHANGE TO THE RESULTS 5 . THESE TESTS WERE DONE WITH AND WITHOUT SWAY CONTROL WITH NO CHANGE TO THE RESULTS 6 . APPROXIMATE TRAILER WEIGHT 6000 LBS. AND APPROXIMATELY 600 LBS. TONGUE WEIGHT 7 . DURING THE LEFT PULL THE VEHICLE WILL 'BLOW' THROUGH THE LANE KEEPER ON THE LEFT BUT WORKS OK ON THE RIGHT 8. TESTS WERE ALSO MADE WITH A TOTALLY DIFFERENT TRAILER AND HITCH SYSTEM WITH THE SAME PROBLEM. 9. THE TESTS WERE DONE WITH AND WITHOUT LOAD TRANSFER BARS. THE LEFT PULL REMAINED AFTER A LEFT TURN BUT WAS A BIT LESS WITHOUT THE LOAD TRANSFER BARS ATTACHED (THAT WAS SURPRISING). 10. FORD HAS REPLACED THE ENTIRE STEERING SYSTEM (INCLUDING RACK AND PINION UNIT WITH STEERING CONTROL MODULE AND YAW SENSE MODULE) AFTER THEY CHECKED ALL WHEEL ALIGNMENTS WITH NO IMPROVEMENT IN STEERING PROBLEM. 11. THIS PROBLEM ALSO HAPPENS WITH NO TRAILER IN TOW JUST NOT TO THE SAME EXTENT. 12. FORD HAS NOW REFUSED TO DO ANYTHING MORE TO RESOLVE THE STEERING PROBLEM. NOTE: I DO HAVE VIDEO FOR THIS PROBLEM ON THE ROAD.

TRAILER BRAKES DO NOT WORK BELOW 11 MPH. MANUAL STATES BRAKING FORCE IS REDUCED. TESTS BY OWNER AND DEALER ON 3 DIFFERENT TRAILERS AND AN EMULATOR SHOW THAT TRAILER BRAKES ARE EFFECTIVELY DISABLED BELOW 11 MPH. THIS IS A MASSIVE SAFETY ISSUE. WE NARROWLY AVOIDED AN ACCIDENT DRIVING DROWN A GRAVEL ROAD, COULD NOT STOP, TRAILER PUSHED US UNTIL TRAILER BRAKES WERE MANUALLY ENGAGED. FORD CORP STATED TO DEALERSHIP THAT THIS IS "NORMAL FOR THIS VEHICLE". SEE ATTACHED IMAGE.

PROJECTOR HALOGEN HEADLIGHTS ARE UNSAFE AND DANGEROUS, UNABLE TO SEE ADEQUATELY AT NIGHT. LIGHT OUTPUT IS EXTREMELY POOR, LIGHTING COLOR IS VERY YELLOW AND BEAM PROJECTION IS NOT FAR ENOUGH TO SEE AT ANY SPEED ABOVE 40MPH. UNABLE TO PROPERLY SEE STREET SIGNS OR OBJECTS ON EITHER SIDE OF VEHICLE THAT MAY CROSS IN PATH. TESTED MULTIPLE TIMES WITH ALL HEADLIGHTS ON INCLUDING LOWER FOG DRIVING LIGHTS. CHECKED ADJUSTMENT(DIRECTION) AND HEIGHT AND DID NOT IMPROVE VISIBILITY. WIFE IS AFRAID TO DRIVE AT NIGHT, LOSE OF USE OF VEHICLE AT NIGHT DUE TO UNSAFE DRIVING CONDITIONS.

THE VEHICLE IS EQUIPPED WITH AN AUTOMATIC LIFTGATE ACTIVATED BY MOTION DETECTED UNDER THE REAR BUMPER. THREE WEEKS AGO, I WAS LOADING ITEMS INTO THE BACK OF THE VEHICLE. THE VEHICLE WAS PARKED AND OFF WITH THE PARKING BRAKE ON. MY CHILDREN WERE BUCKLING UP IN THE VEHICLE. WHILE I WAS LOADING THE LAST ITEM FROM THE BOTTOM OF THE CART, THE LIFT GATE UNEXPECTED STARTED DESCENDING. I DIDN'T HEAR THE WARNING CHIMES AND STARTED STANDING UP WITH THE ITEM. BY THAT POINT, THE GATE WAS OVER HALFWAY DOWN AND STRUCK BE JUST BELOW THE OCCIPITAL PROMINENCE OF THE SKULL. THIS RESULTED IN A CONCUSSION AND SEVERAL MISSED DAYS OF WORK.

FRONT FUEL TANK STRAP BOLT CAME OUT CAUSING THE FUEL TANK TO DROP FROM THE VEHICLE. THE DEALER FOUND ZERO DAMAGE OR ANY REASON FOR THE FAILURE. THE SERVICE WRITER TELLS ME THE PROBABLE CAUSE WAS AN ASSEMBLY LINE ISSUE WHERE THE BOLT WAS NOT TIGHT ENOUGH.

MY WIFE AND I WERE MAKING A LEFT TURN AT AN INTERSECTION WHEN THE VEHICLE STALLED IN THE INTERSECTION WHILE MAKING THE TURN. AN ALERT APPEARED ON THE DASHBOARD "ANTI-COLLISION ALERT" FLASHED ON THE DASH AND DISAPPEARED. THEN ANOTHER MESSAGE APPEARED "DRIVE MODE NOT AVAILABLE". AN ORANGE WRENCH INDICATOR LIGHT LIT AT THE BOTTOM OF DASHBOARD NEXT TO THE ODOMETER. THE VEHICLE WAS NOT SHIFTING CORRECTLY AND AS WE DROVE FURTHER, THE CAR SHIFTED THROUGH THE GEARS SLOWLY AND SLOWLY AND GRADUALLY. WE DROVE THE VEHICLE STRAIGHT TO THE BELL FORD DEALERSHIP IN PHOENIX. WE DROPPED THE VEHICLE OFF AT THE DEALERSHIP. THE DEALERSHIP SERVICE DEPARTMENT CALLED ME THE NEXT DAY AND SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. I HAD DESCRIBED WHAT HAPPENED TO US, BUT THEY SAID NOTHING WAS RECORDED IN THE VEHICLE DIAGNOSTIC SYSTEM OR BLACK BOX. WE HAVE HAD THE VEHICLE AT THE DEALERSHIP FOR OVER 3 WEEKS NOW AND THEY HAVE HAD THEIR MECHANIC DRIVING THE VEHICLE AND SAID THEY ARE UNABLE TO REPLICATE THE ISSUE. WE DO NOT FEEL SAFE IN THE VEHICLE NOW. WE ARE NOT SURE WHAT TO DO NOW AS THE DEALERSHIP SAYS IT IS NOT ELIGIBLE UNDER THE LEMON LAW FOR A BUYBACK.

FACTORY OEM HEADLIGHTS INCLUDING HI-BEAMS, LOW-BEAMS, DRLS AND FOG LIGHTS ARE OUTDATED AND TOTALLY INFERIOR TO CURRENT LED/HID HEADLIGHTS. VISIBILITY IS NOT UP TO PAR WHATSOEVER. DEFINITE SAFETY HAZARD. VERY DISAPPOINTED. THIS CAR SHOULD HAVE STANDARD LED DAYLIGHT RUNNING STRIPS, HIGH-BEAMS, LOW BEAMS, AND FOG LIGHTS. FORD SHOULD UPDATE THIS ON ALL 2018 AND NEWER EXPEDITIONS