2018 FORD EXPEDITION Complaints

While driving on to a rough area such as a bridge crossing the vehicle exhibited excessive bouncing and caused the direction of travel toward the next lane. Repairs to the front struts were made at the dealership where the vehicle was originally purchased. The repair part was described as JL1Z 18124 E Shock Absorber Asy. The service advisor said struts are described this way due to the way it is listed in the parts catalog. Since this repair the vehicle has increasingly repeated the same bouncing and driveability to the extent that another service call is required.

DRL failure is widespread across ford vehicles and should be addressed by the manufacturer.

When attempting to pass a slow moving vehicle on a 2 lane highway when driving up a hill the transmission failed to properly shift instead making a loud clunking and grinding sound before eventually managing to shift into a gear. This failure to shift properly meant that the vehicle was unexpectedly without power when trying to change lanes leading to a dangerous situation.

The contact owns a 2018 Ford Expedition. The contact stated that while driving over 40 MPH, the vehicle stalled on two occasions. The contact stated that while driving a roundabout, the vehicle lost motive power. The accelerator pedal was depressed, but the vehicle jerked and was sluggish, and there was no area to pull over to. Upon parking the vehicle, the power train warning light was illuminated. The contact called an independent mechanic who was unable to service the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that the vehicle was jerking due to the CS drum and transmission failure. The vehicle was not repaired. The dealer was not contacted regarding the latest symptoms that the vehicle had displayed. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 93,000.

My vehicle has started to have problems shifting in some gears(3rd & 7th). I have been doing research, and this seems to be a recurring problem for vehicles with the 10r80 transmission. Where this has caused a big safety risk, is that a few times, the vehicle wouldn't move when pushing on the gas after having the foot on the brake after I had already left and been driving it for 5-10 minutes. This has put me at risk of getting hit by oncoming cars since I couldn't get the vehicle to go as it should to cross a road or intersection. My vehicle shows no dashboard warnings that anything is wrong. I have had all regular maintenance done, don't use the vehicle for towing, and I only have 70k miles on the car. Over the years I have had it where it just feels like the vehicle won't shift, but it has gone away pretty quickly. It's only been since this summer that it is now a persistent issue. I have brought it up over the years to the ford service department, and nothing was shared with me that there was an issue with the vehicle transmission. It is now that it's been consistent(only when the transmission is cold) that this happens on every drive. All Ford wants to do is charge me to rebuild the transmission conveniently now that I am out of warranty!

The chrome trim on the upper center console of my 2018 Ford Expedition Platinum Max has begun peeling and lifting, creating a razor-sharp exposed metal edge in the front passenger compartment. The sharp metal edge is located where the driver and front passenger/children rest their arms and where the console storage is opened and accessed during normal use. The edge is sharp enough to cause deep lacerations with normal contact. This defect has already resulted in multiple significant cuts to occupants, producing wounds that bled for several hours and required medical care to control bleeding. The center console cannot be used safely without risk of injury, and occupants cannot reasonably avoid contact with the affected area. A vehicle interior surface should never create the risk of open wounds to occupants during ordinary operation. Manufacturer Response Ford Motor Company, Ford Customer Care, and Ford Protect have been notified of the safety risk. Despite documented injury, the dealership and Ford warranty administrators have refused to repair the component, stating that the part is categorized as “cosmetic” in their parts system. Because of this internal categorization, they declined to submit or review the issue as a safety-related failure, and no remedy has been offered. Reason for Filing The failure of interior trim material to maintain structural integrity has resulted in dangerous exposed sharp metal, causing real injury and presenting a continuing safety hazard to vehicle occupants. Manufacturer refusal to take corrective action after injury demonstrates the need for federal safety review.

I own a 2018 Ford Expedition, and the factory-installed backup camera has progressively failed. Initially, the camera display was intermittent—sometimes showing the rear view and other times freezing or going black. The issue has now worsened to the point that the camera no longer turns on at all when the vehicle is placed in reverse. This failure presents a significant safety hazard, as the rearview camera is critical for detecting pedestrians, obstacles, and other vehicles—especially in a large SUV with limited rear visibility. The loss of this feature increases the risk of an accident while reversing. Additionally, this defect renders the vehicle non-compliant with Federal Motor Vehicle Safety Standard (FMVSS) No. 111, which requires all vehicles manufactured after May 2018 to have a functioning rear visibility system. Because the Expedition was sold with this federally mandated safety equipment, the complete failure of the camera should be considered a safety defect. I am requesting that NHTSA investigate this issue, as it appears to be a widespread problem among Ford vehicles of this model year, and urge Ford to provide a corrective action or repair.

I was driving down the road at 45 MPH, I pushed the accelerator then my vehicle shifted out of drive to neutral, the RPM increased, the car speed decelerated, then the vehicle put itself back in gear severely downshifted so much that my car lost 20 MPH then the engine returned to normal after a violent shake and loud grinding noise. The car could have caused an accident had there been anyone behind me. Luckily there were no other cars around me. I had the vehicle towed to the dealer. They are unable to duplicate the issue I stated but did indicate a skip in cylinders when they hooked it up. I had the transmission overhauled at 53K when it was not shifting properly. I asked Ford to replace the transmission however they elected to overhaul it. From time to time the transmission would shift odd but nothing of over concern. The incident on Nov 3 was very unusual and safety of travel for me. The vehicle had done something similar earlier that morning but that time it was from a stop and no speed so not nearly as violent as the one later that evening. The vehicle is currently sitting at a dealer needing a transmission replaced, however the vehicle is 500 miles over the 75K ESP. Ford is refusing to discuss the problem.

Passenger side daytime running lights (DRL) have dimmed, diminishing daytime visibility . LED bulb may be out. Seems to be a common problem per other Expedition owners. There were no warnings or messages stating problem. The only way to fix the problem is by replacing the entire headlamp assembly ($1,200 plus labor).

The transmission started jerking and downshifting and and like the brakes was coming on and stoping you and I was pulling out onto the road and it wouldn’t go and I was setting in the middle of the road with oncoming traffic and scared for my life, luckily I didn’t have anyone with me and it moved a little and I was finally able to get it out of the road. This is the problem everyone is having FORD you need to recall these transmissions and replace them with new ones that are better this is a shame and bad business. It is hard enough to afford buying vehicles in this day and time and then it need a transmission that is expensive to replace.